Business Support Analyst (CIC)

Prominent Edge; Gaithersburg (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic and growing company as an IT Customer Support Analyst, where you'll be the crucial link between technology and users. This role is perfect for those who excel in customer service and have a knack for problem-solving, as you'll assist users of all skill levels with financial and administrative applications. With a focus on delivering exceptional support, you'll thrive in a collaborative environment that values your input and skills. Enjoy a rewarding career with comprehensive benefits, including generous paid time off and a robust 401(k) matching program. If you're ready to make a difference and grow your career, this opportunity is for you.

Benefits

3 weeks paid time off per year

10 Holidays

401(k) matching

Comprehensive health care plan

Qualifications

• Experience in a service desk/help desk environment supporting financial applications.
• Strong customer service and communication skills required.

Responsibilities

• Assist end users over the phone or in person with various applications.
• Ensure customer satisfaction through effective problem resolution.

Skills

Customer Service

Communication Skills

Problem Solving

Interpersonal Skills

Documentation Skills

Analytical Skills

Time Management

Education

Associate’s Degree

Two years of relevant coursework

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Teams

Adobe

Internet Browsers

Job description

We are looking for IT Customer Support Analysts for the NIST iTAC in Gaithersburg, MD to join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. This role serves as the customer-facing, single point to assist end users of all skill levels over the phone, in person, or by using other assistance technologies to address a wide variety of questions concerning financial and administrative applications as well as to follow up to ensure customer satisfaction.

Minimum Qualifications

• Demonstrated progressive experience in a service desk/help desk environment supporting financial and administrative applications.
• Experienced working in a team-oriented, collaborative environment.
• Excellent customer service, verbal, and written communication skills. Proven ability to follow written and verbal instructions.
• Ability to deal with problems involving few concrete variables in standardized situations. Proven ability to resolve problems quickly using sound judgement.
• Proficient understanding of general accounting principles.
• Proficient in Microsoft technologies, including Word, Excel, PowerPoint, Outlook, and Teams as well as with Adobe and with Internet browsers.
• Proven ability to prioritize multiple tasks in a fast-paced environment.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Demonstrated strong documentation skills.
• Ability to absorb and retain information quickly with a demonstrated ability to conduct research on a wide range of computing issues. Proven analytical and problem-solving abilities.

Minimum Education

• Associate’s degree with one year of responsible experience working with financial and administrative application experience, or equivalent to two years of coursework from an accredited college or university and one year of responsible experience working with financial and administrative application experience or relevant experience as determined by the COR on a case-by-case basis.

W2 Benefits

• 3 weeks paid time off per year + 10 Holidays
• Six percent 401(k) matching, vested immediately
• We offer comprehensive health care plan(s) with nationwide coverage for you and your family
• This organization participates in E-Verify