Business Support Analyst

Roche; Carlsbad (CA); On-site; USD 68,000 - 126,000; Full time

Job summary

Roche seeks a Business Support Analyst to bolster the SAP ERP system and related tools, supporting the Order to Cash functions. You will collaborate with local IT partners, participate in project teams, and ensure system compliance and accuracy across processes.

The role requires a Bachelor’s degree or equivalent experience, 4 years of analytics, strong SAP knowledge, and proven problem-solving and communication skills. This fixed-term position ends in December 2028 with defined benefits.

Qualifications

• Bachelor’s Degree or experience may be considered in lieu of degree.
• 4 years of analytical experience.
• Strong SAP system knowledge and data analysis experience.
• Excellent problem solving, customer service, interpersonal, decision making, and communication skills.
• Previous project management experience.

Responsibilities

• Improve ERP system and achieve quality objectives through daily actions.
• Act as ERP subject matter expert for given processes.
• Develop cross-functional relationships to facilitate partnerships and deployment.
• Drive continuous improvements to increase productivity, quality, and service.
• Determine methodology and work plan within the area of expertise.
• Monitor system stability and revenue recognition.

Skills

SAP knowledge

Data analysis

Analytical thinking

Project management

Communication skills

Attention to detail

Education

Bachelor’s Degree

Experience may be considered in lieu of degree

Tools

SAP

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Opportunity

The Business Support Analyst will be primarily responsible for supporting Roche's (SAP) ERP system. Including business support for all related systems that fall under the Order to Cash, Systems Management Team. Provide data management and technology tools to support a function through tactical execution of the department strategies through business applications. This position collaborates with local ERP system support to ensure system compliance and accuracy. You will participate in local project teams that relate to business support and coordinates activities with local IT partners to ensure that system requirements are met.

Primary Responsibilities

• Responsible for continuously improving the ERP system and achieving quality objectives through daily actions
• Act as ERP subject matter expert for given processes, providing in-depth knowledge and expertise on processes and system functionality.
• Develop cross-functional relationships to facilitate optimal business partnerships, aid in knowledge and communication flow, and maintain execution of document or plan deployment
• Drive continuous improvements to increase productivity, quality, and service.
• Determine methodology, approach, and work plan within the area of expertise
• High accountability for monitoring system stability and revenue recognition

Who You Are

• Bachelor’s Degree, experience may be considered in lieu of degree
• 4 years of analytical experience
• Participation in an approved accelerated development, fellowship or rotational program may be considered in lieu of experience
• Strong technical and SAP System knowledge
• Strong attention to detail
• Excellent problem solving, customer service, interpersonal, decision making, and communication skills
• Previous project management experience
• Data Analysis Experience (2 years)

The expected salary range for this position based on the primary location of Indiana is $67,800 - $126,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position also qualifies for the benefits detailed at the link provided below.

Benefits

This is a fixed-term role ending in December of 2028.

Relocation benefits are not available for this job posting.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.