Business Support Analyst

Net Impact; Bothell, Northern (WA, KY); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Delta is seeking a Business Support Analyst to drive operational excellence across sales and order management. You will analyze processes, identify improvements, and implement SAP-based solutions to boost efficiency and customer experience.

You will leverage SAP for order processing, delivery tracking, invoicing, and inventory management, while developing dashboards to monitor KPIs such as order accuracy and revenue performance.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, or related field.
• 2–4 years of experience in business analysis or operations within electronics industry.
• Hands-on experience with SAP for order processing is required.
• Proficiency in Microsoft Office (Excel, PowerPoint) and SAP.
• Familiarity with B2B and distribution business models; experience in tech industries preferred.

Responsibilities

• Analyze sales and operational data to identify trends and insights.
• Develop dashboards and reports on KPIs such as order accuracy, delivery timelines, and revenue.
• Process customer orders and manage invoicing through SAP; track status and inventory levels.
• Collaborate with sales, finance, and operations to align objectives and resolve shipment issues.

Skills

Business analytics

Stakeholder management

Problem solving

Attention to detail

Education

Bachelor’s degree

Tools

SAP

Power BI

Excel

Tableau

Job description

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

About the role:

We are seeking a Business Support Analyst to drive operational excellence across our sales and order management functions. In this role, you will analyze business processes, identify improvement opportunities, and implement solutions that enhance efficiency and customer experience. You will leverage SAP for order processing, delivery tracking, invoicing, and inventory management, while using data-driven insights to optimize workflows and support strategic decision-making.

Key responsibilities

Business Process Analysis

• Evaluate current sales and order management processes to identify gaps and inefficiencies.
• Recommend process improvements and automation opportunities to boost productivity and accuracy.

Data Analysis & Reporting

• Collect, interpret, and analyze sales and operational data to uncover trends and actionable insights.
• Develop dashboards and reports on KPIs such as order accuracy, delivery timelines, and revenue performance.
• Provide data-driven recommendations to support management decisions.

SAP Order Management

• Accurately process customer orders and manage invoicing through SAP.
• Track order status and delivery schedules to ensure timely fulfillment.
• Monitor inventory levels and communicate stock status to stakeholders.
• Collaborate with logistics and supply chain teams to resolve shipment issues promptly.

Stakeholder Collaboration

• Partner with sales, finance, and operations teams to align business objectives.
• Act as a liaison between technical teams and business units to ensure system enhancements meet operational needs.
• Support account managers and sales teams with inquiries, orders, issue resolution, shipment tracking, and reporting.
• Maintain accurate sales data and prepare operational reports and presentations as needed.
• Proactively engage with customers as a primary point of contact when required.
• Apply creative thinking and experience to continuously improve processes.

Minium Qualifications

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• 2–4 years of experience in business analysis or operations within the electronics industry.
• Hands‑on experience with SAP for order processing is required.
• Proficiency in Microsoft Office (Excel, PowerPoint) and SAP.
• Familiarity with B2B and distribution business models; experience in tech industries preferred.

Preferred Qualifications

• Proven experience in business analysis, sales operations, or similar roles.
• Strong analytical and problem‑solving skills with the ability to interpret complex data.
• Expertise in SAP for order processing, delivery tracking, invoicing, and inventory management.
• Advanced Excel skills and experience with data visualization tools (e.g., Power BI, Tableau).
• Excellent communication and stakeholder management abilities.
• Familiarity with CRM systems is a plus.

What We’re Looking For

• Ability to thrive under pressure and meet challenging targets.
• Positive attitude with a strong sense of accountability and ownership.
• Exceptional problem‑solving skills and attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong written and verbal communication skills.
• A collaborative team player with flexibility and self‑management capabilities.
• Experience in ODM or branding business operations is preferred.