Business Support

Remote Worker LTD.; United States; Remote; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Cencora is seeking an administrative and customer-support professional to assist the Sales Team for the veterinary and livestock solutions. This fixed-term contract (9–12 months) reports to the National Sales Manager and maintains CRM accuracy, leads distribution, and monthly reporting for customers and internal stakeholders.

You will onboard new GPO members, assist Territory Managers, and participate in industry events as needed, including some evenings or weekends.

Qualifikationen

• Administrative support and customer service experience.
• Experience with CRM systems and reporting.
• Onboarding new GPO members and supporting sales team.

Aufgaben

• Ensure a high standard of service to existing and prospective customers.
• Update CRM with accurate contact information for veterinary practices.
• Distribute new leads to the Sales Team and support projects.
• Create monthly reports for customers and internal stakeholders.
• Support the Sales Team with internal activities relating to customers.
• Attend industry events as required (evenings/weekends).
• Follow SOPs and attend training sessions.

Kenntnisse

CRM proficiency

Word

Excel

PowerPoint

Outlook

Customer service

Ausbildung

RVN background or veterinary practice experience

Tools

CRM system

Jobbeschreibung

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally.

This role will be on a fixed term contract for 9 - 12 months. In this role you will be reporting to the National Sales Manager and providing administrative and customer support to the Sales Team. The role is varied and will entail creating monthly reports for both customers and internal stakeholders, welcome and onboarding new GPO members, supporting the National Sales Manager with adhoc reporting requests, providing day-to-day support to customers in alignment with the Territory Managers and GPO team, validating new account setup requests and distributing new leads to the Sales Team, acting as an administrator of the CRM and ensuring that it is accurate and up-to-date, as well as supporting the Sales Team with internal activities relating to customers.

Responsibilities will include:

• Ensure a high standard of service to existing and prospective customers
• Work collaboratively with MWI Internal Teams when they have either identified an opportunity or where customer support is required
• Ensure that MWI’s CRM system is kept updated with the correct contact information of Independent veterinary practices. Ensure that all contact with practices is correctly recorded within the CRM.
• Advocate for our customers within the business with operational, customer solutions and shared services functions.
• Where required, represent MWI in meetings with customers and prospects.
• Support customer and commercial projects.
• Attend industry related events as required (includes some evenings and weekends)
• Understand the Companies standard operating procedures and attend training sessions as appropriate.

We would value the following attributes:

• Natural ability to build and maintain strong relationships with internal and external stakeholders
• Clinical background either as a qualified RVN or through time spent working in a veterinary practice
• Determination to meet and exceed targets
• Good presentation and organisational skills.
• Proficiency with Word, Excel, PowerPoint and Outlook.
• Ability to work to deadlines
• Ability to follow processes and protocols
• Strong team player
• Attention to detail
• Customer Service experience

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Centaur Services

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned