Business Strategy Senior Manager - Public Sector Experience Services

Salesforce; Richmond (VA); On-site; USD 150,000 - 210,000; Full time

Job summary

Salesforce seeks a Business Strategy Senior Manager within Experience Services to ensure delivery excellence for enterprise customers. You will partner with C-level clients to define vision, metrics, and multi‑year programs, translating ambitions into actionable roadmaps and concrete value realization.

Deep experience in enterprise strategy, operating model design, and public sector consulting helps drive scale, velocity, and long‑term customer success.

Qualifications

• Strategic advisory capabilities across Salesforce products and services.

Responsibilities

• Strategic Advisory: provide business strategy subject matter expertise during sales and delivery cycles.
• Strategic Discovery & Assessment: research customer needs and identify value opportunities.
• Strategy Roadmap & Value Modeling: develop phase-0 roadmaps and value narratives.

Skills

Strategic Advisory

Stakeholder Management

AI tools

Job description

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As part of the Experience Services Competency in Salesforce Professional Services, the team is seeking a Business Strategy Senior Manager. The Business Strategy Senior Manager is responsible for ensuring overall delivery excellence and quality across Salesforce Professional Services customers. Partnering with C-level customers, Business Strategists craft innovative, industry‑specific strategies that clearly define the vision, metrics, and roadmap to achieve desired business outcomes. They work with our key enterprise customers, partners, and technical delivery leaders to drive scale, speed to value, and a sustained landscape for future success. They bring deep expertise in enterprise business strategy, operating model design, and value realization — translating customer ambitions into actionable, multi‑year programs. They have strong Public Sector consulting experience and a deep understanding of Business Strategy services deliverables. They strive to better understand and improve processes to help our Experience Services team thrive. The Business Strategy Senior Manager also partners with other roles on customer engagements to ensure customer and Salesforce Professional Services success.

We believe the best Business Strategists are those who obsess over the creation of customer and business value. They have a customer‑centric and collaborative mentality, a willingness to commit to the customer, and the drive to break down barriers to ensure customer success.

Your Impact: Key Responsibilities

• Strategic Advisory
  • Provide business strategy subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles.
  • Help position and sell large‑enterprise consulting engagements to customers; work cross‑functionally within Salesforce to define program scope, team, value narrative, and pitch.
  • Uncover future sales opportunities to drive ongoing customer value.
• Strategic Discovery & Assessment
  • Perform and distill customer, industry, and end‑user research to identify key customer needs, expectations, and experience‑led business opportunities.
  • Conduct assessments and facilitate workshops to develop future‑state operating models and business visions.
  • Identify enterprise business process and operations improvements to realize efficiencies and increase impact.
  • Take ownership of the vision and value narrative established during pre‑sales and carry it into delivery, translating it into an actionable “Phase 0” roadmap without loss of momentum or customer trust.
  • Leverage AI tools in creation and execution of deliverables or activities.
• Strategy Roadmap & Value Modeling