Insurance Systems & Business Strategy Manager

AAA Club Alliance; Wilmington (DE); On-site; USD 95,603 - 136,000; Full time

Benefits offered by this job

Competitive annual salary

Annual bonus eligibility

401(K) plan with company match

Paid time off

Tuition reimbursement

Free AAA Premier Membership

Job summary

AAA Club Alliance in Wilmington, DE, is hiring a Business Strategy Manager for Insurance Systems. This role focuses on aligning technology investments with business strategy to deliver value. The manager oversees the strategic technology portfolio, leads a team, and provides governance and value realization. Candidates should have a strong background in technology strategy, team leadership, and experience in the insurance or financial services industry. A hybrid work schedule and competitive compensation package are offered.

Qualifications

• 7+ years of experience in technology strategy or business-technology alignment.
• Prior people management or team leadership experience required.
• Experience in insurance or financial services preferred.

Responsibilities

• Manage and coach Business Technology Strategists; set priorities and success metrics.
• Lead the translation of business strategy into technology strategies.
• Advise executives on tradeoffs across technology initiatives.

Skills

Business strategy knowledge

Technology strategy oversight

Vendor management skills

Executive communication skills

Team leadership

Education

Bachelor’s degree in business, technology, or related field

Master’s degree preferred

Job description

What We Offer:

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

• Competitive annual salary; the starting base compensation for this position is: $95,603-$136,000*
• Annual Bonus Eligibility
• Hybrid schedule (3 days on-site weekly)
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

* The base pay range shown is a guideline for compensation. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

Primary Responsibilities:

• Directly manage and coach Business Technology Strategists; set clear expectations, priorities, and success metrics for the team
• Build strategic, analytical, and stakeholder management capabilities across the team
• Ensure consistency, quality, and rigor in strategic analysis, roadmaps, and executive communications
• Support talent development, performance management, and succession planning
• Serve as the technology strategy partner to Insurance leadership, ensuring technology direction supports business growth, efficiency, and risk management
• Lead the translation of Insurance business strategy into cohesive, multi-year technology strategies and capability roadmaps
• Advise executives on tradeoffs between cost, risk, speed, and value across technology initiatives
• Anticipate future business and technology needs and proactively shape strategic options
• Own the Insurance technology strategy portfolio, including roadmap development, prioritization, sequencing, and dependency management
• Lead technology investment planning, business case development, and governance processes
• Ensure initiatives are evaluated and prioritized based on value creation, strategic alignment, risk, and resource capacity
• Track outcomes, benefits realization, and KPI performance across the portfolio
• Oversee assessment of current-state processes, systems, and architecture across the Insurance domain
• Guide identification of modernization, simplification, and transformation opportunities
• Partner with enterprise architecture, delivery, analytics, and operations teams to ensure strategic intent is preserved through execution
• Provide oversight and guidance for major digital transformation initiatives and platform changes
• Lead discussions, strategy sessions, and workshops with senior business leaders
• Communicate complex technology concepts in clear, business-focused terms
• Act as a key liaison between business leadership, IT delivery teams, vendors, and external partners
• Influence decision-making across the organization without direct authority
• Provide strategic oversight of vendor relationships supporting Insurance technology
• Ensure vendors align to roadmap priorities, architectural standards, and value expectations
• Escalate and resolve strategic risks or performance issues
• Monitor trends in feedback, adoption, and support data to identify systemic issues
• Drive continuous improvement in agent experience, operational efficiency, and decision-making
• Stay informed on emerging technologies and assess relevance for Insurance use cases
• Perform other duties as assigned

Minimum Qualifications:

• Bachelor’s degree in business, technology, or related field; Master’s degree preferred. A combination of education and experience may be considered in lieu of a degree
• Minimum of 7 years of experience in technology strategy, digital transformation, or business-technology alignment required
• Prior people management or team leadership experience required
• Insurance or financial services experience strongly preferred
• Demonstrated experience influencing senior leaders and managing complex portfolios

Knowledge Skills and Abilities:

• Knowledge of business strategy, operating models, and value creation frameworks as well as technology strategy and roadmap oversight
• Knowledge of enterprise technology domains (applications, data, analytics, cloud, integration, security)
• Knowledge of technology investment governance and portfolio management
• Ability to stay current with digital transformation and modernization practices
• Vendor and partner management skills
• Strategic leadership, systems thinking, executive communication and facilitation skills
• Skilled with financial and investment analysis, and decision making skills under ambiguity
• Coaching and people development skills; ability to lead and inspire high-performing strategy teams
• Ability to influence across organizational boundaries
• Ability to operate effectively in a complex, fast-changing environment
• Ability to translate strategy into measurable outcomes and balance long-term vision with near-term execution realities

Full time Associates

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

AAA Club Alliance is hiring for a Business Strategy Manager - Insurance Systems to join our team! This role is responsible for leading a team that ensures technology investments are tightly aligned with Insurance business strategy and deliver measurable value. The Manager owns the strategic technology portfolio for the Insurance business line, provides thought leadership to senior business and technology executives, and ensures consistent, high-quality translation of business priorities into technology roadmaps, investment decisions, and transformation initiatives. This role acts as a strategic partner to business leaders, a people leader to strategists, and a steward of governance, value realization, and execution alignment.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.