Business Solutions Specialist II (Concierge)

Cox Automotive Inc.; Tennessee Ridge (TN); Remote; USD 25,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Public holidays

Job summary

Cox Automotive Inc. seeks a Business Solution Specialist II to support Manheim, commercial clients, and buyers from a remote location in the United States. You will verify gate passes, assist clients, and uphold SOPs while tracking with Smartsheet and updating vehicle notes.

Key duties include generating buyer gate releases via AS400, managing shared channels, and ensuring timely responses to inquiries. You will collaborate with internal teams to meet KPIs and compliance standards.

Qualifications

• Experience handling gate passes and client communications.
• Proficiency with Smartsheet and Teams.
• Ability to review vehicle notes and respond to inquiries promptly.

Responsibilities

• Manage communication between Manheim, commercial clients and buyers.
• Update Smartsheet tracking for verification workflows.
• Generate buyer gate releases on AS400 after reviewing risk and payment status.
• Maintain shared email accounts and Teams channels for client requests.
• Close PSIs in Failed Status and follow SOPs to hit KPIs.
• Handle PSI resolutions and title-related workflows as needed.

Skills

Communication

Problem solving

Collaboration

KPI achievement

Tools

AS400

Smartsheet

Teams

Job description

This position is remote/work from home and can be located anywhere within the United States. Candidates located in Central Time Zones are preferred.

The Business Solution Specialist II is an administrative role responsible for managing communication and transaction support between Manheim, commercial clients, and buyers. This role ensures accurate gate pass verification, timely client assistance, and adherence to company policies. Key duties include maintaining Smartsheet tracking, updating vehicle notes, generating buyer gate releases, and managing shared communication channels. The position requires strong problem‑solving skills, collaboration with internal teams, and consistent achievement of KPIs while following established SOPs. Additional responsibilities include handling PSI resolutions, supporting title-related workflows, and performing related tasks as assigned by leadership.

• Efficiently manage communication between Manheim and Commercial clients and their buyers by utilizing various tools and platforms to cross‑reference, research and report on gate pass information.
• Foster effective and regular communication with internal and external clients such as employees at Manheim physical sites, clients and security teams and promptly elevate concerns to management for thorough review.
• Respond efficiently to client inquiries related to transactions while providing quality service and effective problem resolution in accordance with all company policies and procedures.
• Maintain basic Smartsheet spreadsheets for tracking verification and communication workflows for Gate Passes and other client assistance.
• Efficiently manage vehicle notes by reviewing, entering, and updating them in the system, while also monitoring shared email boxes and Teams channels to promptly research and respond to requests.
• Generate buyer gate releases through AS400 when the vehicle is available for release by reviewing buyer's risk class, payment status and vehicle availability. At times this could require collaboration with the other teams to determine if a release is available for units over a certain amount or clients with a high‑risk class.
• Manage internal and external account relationships in assigned shared email accounts, Teams channels and phone queues by maintaining effective communications and ensuring all client requirements are met throughout the Manheim locations.
• Efficiently update SmartSheet requests by partnering with locations to get updates on lost keys, dead batteries, and pending PSIs.
• Work and close PSIs in Failed Status throughout the week.
• Efficiently follow client and procedural SOPs.
• Successfully hit established KPIs.
• Perform related duties as assigned by leadership.

Required Experience & Specialized Knowledge And Skills

• Generate buyer gate releases through AS400 when the vehicle is available for release by reviewing buyer's risk class, payment status and vehicle availability. At times this could require collaboration with the other teams to determine if a release is available for units over a certain amount or clients with a high‑risk class.
• Manage internal and external account relationships in assigned shared email accounts, Teams channels and phone queues by maintaining effective communications and ensuring all client requirements are met throughout the Manheim locations.
• Efficiently update SmartSheet requests by partnering with locations to get updates on lost keys, dead batteries, and pending PSIs.
• Work and close PSIs in Failed Status throughout the week.
• Efficiently follow client and procedural SOPs.
• Successfully hit established KPIs.
• Perform related duties as assigned by leadership.
• Other duties as needed or required
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.

USD 18.17 - 27.31 per hour

Compensation

Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets