Business Solutions Developer IV (PEGA)

Navy Federal Credit Union; Winchester (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

Navy Federal Credit Union is seeking a senior technical professional to design, develop, and deliver PEGA-based automation solutions for Branch Operations. You will lead technical discovery, mentor junior developers, and collaborate across ETS partners to implement enterprise-wide technology changes.

Responsibilities include troubleshooting, coordinating software changes to production, and documenting all phases of the SDLC while aligning with business objectives and governance policies.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Expert knowledge of software development best practices and IT governance.
• Extensive experience with Pega, Maven and Java development.
• Extensive experience with low-code/no-code applications.
• Experience developing and testing software.
• Ability to document procedures and processes for production support.
• Strong communication of complex technical issues to non-technical audiences.
• Proven leadership in projects and collaborative teams.

Responsibilities

• Translate business requirements into PEGA-based technical solutions.
• Diagnose and resolve complex production issues with root-cause analysis.
• Plan, coordinate, and roll out software changes to production with approvals.
• Collaborate daily with BACE and ETS teams to align priorities and delivery.
• Monitor improvements and ensure benefits are realized.
• Promote knowledge sharing and participate in Agile ceremonies.
• Design, develop, and maintain low-code/no-code solutions aligned to strategy.
• Create and maintain SDLC documentation and artifacts.
• Lead junior developers and drive project roadmaps.
• Develop solutions with Navy Federal approved development tools.

Skills

PEGA

Low-code/no-code

Root cause analysis

Agile ceremonies

Technical mentoring

Documentation

Stakeholder collaboration

Problem solving

Leadership

Java

Education

Bachelor's degree in IT or CS

Tools

Maven

Low-code platforms

Job description

Overview

Design, develop, and deliver technical solutions utilizing the automation tool PEGA for Branch Operations that align with complex business requirements. Lead technical discovery efforts by partnering with stakeholders to translate functional needs into workflow-driven PEGA application enhancements. Utilize advanced knowledge of the organization\'s technology infrastructure and specific software applications to guide Branch Operations department through the implementation of enterprise-wide technology changes. Manage existing applications and automations by monitoring system performances and resolve high-priority production issues. Serve as a senior technical advisor and mentor to junior developers.

Responsibilities

• Translate business requirements (e.g., needs, objectives, functions, features, input and output) into delivered technical solutions utilizing the automation tool PEGA
• Diagnose and resolve complex production issues through advanced troubleshooting, root cause analysis, and data-driven problem solving
• Partner with project teams to plan, coordinate and roll out software change/release to Controlled Testing and Production; obtain required approvals and transition project to production
• Collaborate daily with all BACE team members to ensure alignment of priorities, solution design, and delivery timelines
• Provide follow-up to monitor the progress of planned improvement project implementations to ensure timely action, support and achievement of expected benefits
• Collaborate with governance team DPA, the business units Branch Operations, and other ETS partners in problem resolution efforts
• Work in partnership with key business stakeholders in the development and delivery of technical solutions
• Promote transparency of work through consistent updates, knowledge sharing, and active participation in Agile ceremonies and technical discussions
• Utilize Navy Federal approved software development tools and software applications to design, develop, implement and maintain low code or no code business solutions that align with business initiatives and corporate strategies
• Create and maintain accurate, detailed and consistent documentation thru all phases of the Systems Development Life-Cycle
• Contribute knowledge management articles for created solutions to designated Center of Excellence enterprise asset management repository
• Continuously evaluate existing PEGA applications to identify opportunities for optimization, scalability, and improved user experience.
• Interpret results of analysis; present technical solution recommendations, alternatives and implications
• Apply and communicate changes and new trends in systems/technology
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
• Perform annual recertification on Navy Federal standards as they relate to the platform
• Develop, recommend and document adjustments to workflow to streamline processes
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; present conclusions and recommendations to management
• Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximize effectiveness and mitigate future exposure
• Lead, guide and mentor Business Solutions Developer I’s, II’s & III’s
• Perform other duties as assigned

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experience
• Expert knowledge of software development best practices in accordance with the Automation Center of Excellence guardrail document or Information Technology Infrastructure Library
• Extensive experience working with application development platforms (e.g., Pega, Maven, JAVA, etc.)
• Extensive experience in programming with "low-code" or "no code" software applications
• Extensive experience in developing and testing software
• Extensive experience demonstrating the ability to research, compile, and document program procedures and processes related to production support and maintenance
• Ability to analyze technical issues to recommend, develop and/or implement strategies and achieve objectives
• Extensive experience in communicating complex technical issues to non-technical audiences
• Extensive experience in problem resolution including determining root cause, scope and scale of issues
• Extensive experience in leading collaborative work teams
• Extensive experience in leading projects and/or initiatives large in scope
• Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Participate in mandatory Navy Federal standards and policy training, including information security, testing, knowledge management, records information management and enterprise Architecture Review Board standards
• Successfully complete required training, assessments and certifications to learn core principles of the citizen development application development platforms
• Advanced skills resolving conflicting requests and meeting changing requirements
• Expert research, analytical, and problem-solving skills
• Expert skill interpreting and synthesizing large amounts of information
• Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Expert skill identifying and analyzing business requirements and recommending solutions
• Expert organizational, planning and time management skills
• Expert verbal, interpersonal and written communication skills
• Expert database, word processing, spreadsheet and presentation software skills

Desired Qualifications

• Expert knowledge of Navy Federal Project Portfolio Management
• Expert knowledge of Navy Federal products, services, programs, policies and procedures
• Knowledge of code-centric, builds services, scripts, or data pipelines (e.g., Python)

Additional Information

Monday - Friday, 8:00AM - 4:30PM

Location

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602
• 9999 Willow Creek Road San Diego, CA 92131
• 11270 Saint Johns Industrial Parkway South, Jacksonville, FL 32246
• 9001 Airport Freeway, Suite 925, North Richland Hills, TX 76180
• 4 Concourse Parkway, #100, Sandy Springs, GA 30328

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.