Business Solutions Analyst

G-TECH Services LLC; Brighton (MI); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

Life & Disability insurance

401(k) with employer match

Paid holidays

PTO

Job summary

G-TECH Services LLC is hiring a Business Solutions Analyst in a hybrid Brighton, MI role. You will bridge technology and business stakeholders for application development, reporting, and QA, gathering requirements and delivering functional and technical designs.

The role supports UI/UX consistency, champions AI and testing tools, and collaborates with IT to ensure high-quality deliverables across multiple projects.

Qualifications

• Bachelor degree in Business/Management, CS, or related field is required; master’s preferred.
• Minimum of 8 years of progressive Business System/Info Systems/BA/QA experience for application lifecycles.
• QA experience through direct or combined analyst/QA role.
• SDLC and Agile/Scrum practices; Jira for sprint planning and defect tracking.
• AI or generative AI tools experience preferred (e.g., Copilot, ChatGPT/Claude).
• PMP or CBAP preferred; healthcare/long-term care industry exposure a plus.

Responsibilities

• Provide analysis support and technical direction within the Business Solutions team.
• Translate business needs into detailed requirements and design documentation for coding, testing, and rollout.
• Lead design and support of key reports, dashboards, and analytics.
• Coordinate UAT strategies and execution across business users and IT partners.

Skills

Stakeholder comms

QA testing

Business analysis

Agile/Scrum

Education

Bachelor's degree

Master's degree preferred

Tools

Jira

AI tools

Copilot/ChatGPT/Claude

Job description

Hybrid – Brighton Michigan - relocation is not available.

Visa Sponsorship is NOT available for this position

Benefits - Competitive benefit package including medical, dental, vision, Life & Disability and a 401(k) plan with an employer match, paid holidays and PTO.

Job Description:

The Business Solutions Analyst is a dual-discipline role serving as the primary interface between technology and business stakeholders for application development, reporting, and quality assurance. This role gathers business and reporting requirements and translates them into functional and technical designs. As a member of a small, combined BA/QA team, the Business Solutions Analyst supports quality assurance across application deliverables, including test planning, execution, and defect management. The role also provides insight and consistency for UI/UX across company websites and applications, champions emerging technologies, analytics, AI, and testing tools, and partners with IT staff to deliver business analysis and requirements gathering.

Education and Experience Requirements:

• Bachelor degree - Business/Management, Computer Science, Information Systems, or related discipline required; master’s degree preferred.
• Minimum of 8 years of progressive Business System/Informatics/Business Analysis, QA testing experience for application development lifecycles.
• QA experience gained through a direct QA role or a combined analyst/QA role.
• SDLC and Agile/Scrum practices, including sprint execution and Jira for sprint planning, backlog refinement, defect tracking, and reporting.
• AI or generative AI tools (e.g., Copilot, ChatGPT/Claude, or similar) to support development, testing, analysis, or documentation preferred.
• Long-term care and/or supplemental health insurance industry experience preferred.
• Collaborating with analysts, business partners, and technical teams to support requirements, testing, and delivery activities strongly preferred.
• Project Management Professional (PMP), Certified Business Analysis Professional (CBAP) preferred

Essential Duties and Responsibilities:

• Provide analysis support and technical direction within the Business Solutions team, preparing high-quality deliverables and escalating complex analysis, reporting, and application development issues as appropriate.
• Partner with business users, SMEs, stakeholders, the development team, and external vendors to identify needs and improvement opportunities and translate them into detailed business requirements and technical design documentation for coding, testing, and implementation.
• Lead the design and support key business decision reports, dashboards, and charts, applying standards for automation, templates, and consistency, and act as a liaison across teams to evaluate processes and initiate system enhancements that streamline processing, reduce costs, and increase user satisfaction.
• Identify, evaluate, and embed AI-driven features (e.g., predictive analytics, natural-language query, anomaly detection) into products, and leverage AI/generative AI tools to accelerate delivery Agile/Scrum Delivery, Sprint Management & Backup Scrum Master
• Work within Agile/Scrum methodology to support consistent delivery through sprint planning, backlog refinement, reviews, and retrospectives, supporting an operating cadence of releases and maintenance work.
• Partner with the Product Owner and team to refine user stories, define acceptance criteria, and align on Definition of Ready/Done, using Jira to manage epics, stories, tasks, defects, and dashboards
• Serve as backup Scrum Master as required, facilitating ceremonies, raising delivery risks early, and supporting continuous improvement. Quality Assurance / Test Planning, Execution, Automation & Defects
• Own quality assurance for application development projects, establishing QA standards and release criteria and developing detailed test plans, schedules, and test cases that validate requirements and acceptance criteria.
• Execute functional, regression, and end-to-end tests, create and maintain reliable automated test suites aligned to regression needs, and maintain traceability matrices to ensure coverage aligns with business needs.
• Monitor, triage, and debug issues using Jira for defect lifecycle management, develop defect-prevention processes, and research and recommend emerging QA, AI, and test-automation tools to improve team capability and efficiency.
• User Acceptance Testing (UAT)
• Own UAT for most initiatives, developing the UAT strategy and plan, defining scope and entry/exit criteria, and creating or facilitating UAT scenarios and test cases aligned to end-to-end business workflows with traceability to requirements.
• Coordinate UAT readiness (environments, access, test data, scheduling), track progress, and lead defect triage with business and IT Project Coordination / Delivery Management & Critical Thinking
• Act as project manager with development partners, coordinating timelines, deliverables, dependencies, and milestones across business, IT, and vendor partners, and maintaining delivery artifacts such as schedules, decision logs, and RAID to drive them to closure.
• Facilitate key checkpoints and compile status reports for management covering schedule, deliverable status, risks/issues, and mitigation actions.
• Monitor progress against plan and raise early flags when scope, timeline, quality, or cost objectives are at risk.

Other Skills and Abilities Requirements:

• Demonstrated ability to support and drive initiatives through collaboration and consensus-building, working across teams with a strong process orientation that balances strategic and tactical work.
• Excellent attention to detail with the ability to multi-task and react to changing priorities.
• Strong written and oral communication skills, with the ability to communicate effectively between business and technical audiences.
• Ability to learn and apply new business and technical concepts to achieve business objectives, supported by strong technology skills and understanding of PC-based applications including Microsoft Office and internet-based applications.
• Strong QA discipline (test planning, traceability, defect triage, and a regression mindset), UAT leadership, and test automation competency, including designing and maintaining automated suites and using results to inform release readiness.
• Strong facilitation, organization, and coordination skills (timelines, dependencies, deliverables, and RAID management), paired with critical thinking and risk awareness to proactively identify risks and raise early flags that protect timeline, quality, and cost objectives.