Business Solution Engineer

NPARALLEL + Atomic Props; Minneapolis (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

NPARALLEL + Atomic Props is seeking a Business Solutions Engineer to support and enhance our Microsoft 365 ecosystem, NPX, HubSpot, and Power Platform solutions. You will troubleshoot, automate, report, and implement AI-adoption initiatives across enterprise applications to improve efficiency and enable growth.

Collaborate with cross-functional teams, document processes, deliver end-user training, and stay current with Microsoft technologies and industry best practices.

Qualifications

• Associate or bachelor’s degree in information technology, information systems, or related field, or equivalent work experience.
• 0–3 years supporting business applications, Microsoft 365, or enterprise technology.
• Working knowledge of Microsoft 365, SharePoint, Power Apps, and Power Automate.
• Familiarity with business applications, reporting, and troubleshooting.
• Experience with automation, AI, and business process improvements.
• Strong customer service, communication, troubleshooting, and organizational skills.
• Ability to learn new technologies and manage multiple priorities.
• Microsoft certifications or willingness to obtain them.

Responsibilities

• Provide day-to-day administration and support for business applications, including NPX (Powered by Exhibit Force), HubSpot, Microsoft 365, and other enterprise systems by troubleshooting issues, managing configurations, and delivering exceptional customer service.
• Develop expertise in the organization's core business applications and assume ownership of one or more business-critical systems, ensuring reliable performance, documentation, and continuous improvement.
• Design, develop, maintain low-code applications, automated workflows, integrations, and digital solutions using Microsoft Power Platform, Microsoft 365, and related technologies.
• Evaluate, pilot, and implement AI-powered solutions, including Microsoft Copilot and other approved AI technologies, to improve business processes and employee productivity.
• Partner with business teams to analyze requirements, identify automation opportunities, and implement application enhancements and technology solutions.
• Develop and maintain reports, dashboards, and data visualizations while supporting application updates, testing, deployments, and system integrations.
• Create technical documentation, knowledge base articles, and training materials, and provide end-user training and ongoing support.
• Monitor application performance, identify optimization opportunities, and stay current on Microsoft technologies, AI, and industry best practices.
• Participate in technology initiatives, quality assurance testing, and occasional after-hours support as needed.
• Perform other duties as assigned in support of the Technology department and organizational objectives.

Skills

Analytical thinking

Troubleshooting

Communication

Independent work

Team collaboration

Adaptability

Automation & AI

Vendor relations

Documentation

Problem solving

Education

Associate or Bachelor’s degree in IT or related field

Tools

Microsoft 365

SharePoint

Power Apps

Power Automate

Job description

Exhibits, displays and fixtures bring dimension to your brand, engage customers, and energize sales — if they are designed with imagination, skillfully crafted, and managed intelligently. NPARALLEL + Atomic Props is an agency of seasoned tradeshow and retail professionals. We believe in collaboration, creativity in all disciplines, and doing things the right way. We are committed to partnership, and we are passionate about service excellence. NPARALLEL + Atomic Props creates, constructs, and takes charge of brilliant solutions that embody brands. Whether the venue for connecting with your customers is a show, a store, a mobile marketing environment, or your headquarters, the pros at NPARALLEL + Atomic Props fulfill your big-picture vision. And we do it all with a sharp eye focused on the small details of inspired design, disciplined production and meticulous program management. We use mind and matter to move and motivate. We combine intelligence and creativity into physical brand elements to deliver exceptional retail and tradeshow environments — inspired exhibit spaces, innovative displays and inventive fixtures that personify brands and captivate customers. For excellence without compromise, our clients count on us. You will too.

Job Description

The Business Solutions Engineer is a key member of the Technology team responsible for supporting and enhancing the organization's business technology ecosystem through enterprise application support, Microsoft 365 solution development, process automation, reporting, and responsible AI adoption. This role combines application administration with solution development to improve operational efficiency and deliver technology solutions that support business objectives.

Working closely with teams across NPARALLEL + Atomic Props, you will support and enhance core business applications, including NPX (Powered by Exhibit Force), HubSpot, and Microsoft 365 solutions built with Power Apps, Power Automate, and SharePoint. You'll troubleshoot issues, develop automation and reporting solutions, support system enhancements, and progressively assume ownership of one or more business-critical applications.

Success in this role requires strong analytical, communication, and problem-solving skills, a passion for continuous learning, and the ability to translate business needs into practical technology solutions that improve efficiency and support the company's continued growth.

Position Responsibilities

• Provide day-to-day administration and support for business applications, including NPX (Powered by Exhibit Force), HubSpot, Microsoft 365, and other enterprise systems by troubleshooting issues, managing configurations, and delivering exceptional customer service.
• Develop expertise in the organization's core business applications and assume ownership of one or more business-critical systems, ensuring reliable performance, documentation, and continuous improvement.
• Design, develop, maintain low-code applications, automated workflows, integrations, and digital solutions using Microsoft Power Platform, Microsoft 365, and related technologies.
• Evaluate, pilot, and implement AI-powered solutions, including Microsoft Copilot and other approved AI technologies, to improve business processes and employee productivity.
• Partner with business teams to analyze requirements, identify automation opportunities, and implement application enhancements and technology solutions.
• Develop and maintain reports, dashboards, and data visualizations while supporting application updates, testing, deployments, and system integrations.
• Create technical documentation, knowledge base articles, and training materials, and provide end-user training and ongoing support.
• Monitor application performance, identify optimization opportunities, and stay current on Microsoft technologies, AI, and industry best practices.
• Participate in technology initiatives, quality assurance testing, and occasional after-hours support as needed.
• Perform other duties as assigned in support of the Technology department and organizational objectives.

Job Type

Skills

• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent interpersonal, written, and verbal communication skills.
• Self-starter with the ability to work independently and collaboratively across departments.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Ability to adapt quickly in a fast-paced, evolving business environment.
• Demonstrates initiative and a continuous learning mindset while embracing new technologies.
• Build strong working relationships with teammates, business stakeholders, and technology vendors.
• Anticipates challenges and develops thoughtful, effective solutions.
• Experience translating business needs into practical technology solutions.
• Passion for automation, AI, and continuous process improvement.

Qualifications

• Associate or bachelor’s degree in information technology, computer science, information systems, or a related field, or equivalent work experience.0–3 years supporting business applications, Microsoft 365, or enterprise technology.
• Experience with customer support or IT support is preferred.
• Working knowledge of Microsoft 365, SharePoint, Power Apps, and Power Automate.
• Familiarity with business applications, reporting, and troubleshooting.
• Experience with automation, AI, and business process improvements.
• Strong customer service, communication, troubleshooting, and organizational skills.
• Ability to learn new technologies and manage multiple priorities.
• Microsoft certifications or willingness to obtain them.