Business Services Portfolio Manager

Mountain America Credit Union; Arizona; Remote; USD 75,000 - 100,000; Full time

Job summary

Mountain America Credit Union is seeking a Business Services Portfolio Manager to be the primary liaison for a portfolio of larger business members. The role is off-site in Arizona and will collaborate with Senior Business Advisors and MACU teams to support member needs and service delivery.

The incumbent will onboard new accounts, originate and review loans, and educate members on MACU Business Services tools.

Qualifications

• 3 years of professional experience in a progressive financial setting.
• Experience in business relationship management preferred.
• Associates’ degree in business, marketing, finance, economics or related field; or 3+ years of on-the-job experience.

Responsibilities

• Serve as primary relationship manager for day-to-day needs of MACU’s larger business members.
• Educate members on MACU Business Services tools and cross-sell products.
• Own onboarding and new account documentation for managed portfolios.
• Oversee loan processes from application to closing for loans in the portfolio.
• Provide high-quality member service and resolve issues.
• Coordinate with Business Advisors and contribute to product knowledge.

Skills

Relationship management

Project management

Data analytics

MS Office

Education

Associates’ degree in business, finance or related field

Tools

Excel

PowerPoint

Word

Outlook

Job description

Business Services Portfolio Manager# \\_## Business Services Portfolio ManagerApply: Off-site Arizona: Full time: Posted Today: R20895# **Please reference the schedule and minimum qualifications listed below before applying.**If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [e-mail] and every reasonable effort will be made to accommodate your needs in a timely manner.# **Job Summary**Primary Relationship Manager and Liaison to Senior Business Advisor for Managed Business Member Relationships.# **Job Description**To be effective, an individual must be able to perform each job duty successfully.* Primary relationship manager for day to day needs of MACU’s larger business members* High understanding of business entity structures and able to converse with business owners about their needs based on their unique structure.* Recognize member needs, educate on options for managing financial transactions through MACU Business Services tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.* First point of contact for all managed member portfolio account needs including new account documentation, onboarding to core system, and owning account opening and onboarding procedures.* Act as primary contact for portfolio of managed members. As such, own processes that include originating loans by accepting and reviewing loan applications, interviewing loan applicants, reviewing credit report and cross-sells loans.* Oversee loan processes including documentation, decisioning credit reports and conducting closings for any loans sourced by the Business Advisors or from within managed portfolio.* Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.* Cross-sell financial services of the credit union to ensure quality service.* Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position* Provides quality service to credit union business membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our business members cash-flow needs. Owns entire relationship and helps to direct/delegate according to managed member need.* Fields and directs member requests for products and services while looking for ways to grow member relationships and accomplish credit union objectives all the while expanding product/service offering of relationship.* Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.* Acts as a liaison to Business Advisors* Actively participates in and completes product knowledge courses* Perform other duties as assigned**KNOWLEDGE, SKILLS, and ABILITIES**The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.**Experience*** 3 years professional experience in a progressive financial setting, experience in a business relationship management setting preferred.* Project management experience preferred**Education**Associates’ degree from an accredited institution in business, marketing, finance, economics or related field. Education will be verified. OR on job experience with 3+ years in a progressive financial setting.**Licenses, Certifications, Registrations**N/A**Managerial Responsibility**N/A**Computer/Office Equipment Skills*** Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel* Experience with analytical and reporting software preferred**Language Skills*** Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations* Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.**Other Skills and Abilities*** Demonstrated ability to multi-task and maintain composure while handling all member activities and requests* Demonstrated ability to prepare Cash Management & loan documents.* Demonstrated ability to perform mathematical calculations.* Ability to work both autonomously and collaboratively in a fast-paced environment.* Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines* Adaptive to change, responds positively to altered circumstances or conditions* Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.* Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.* Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams* Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.)**PHYSICAL ABILITIES / WORKING CONDITIONS****Physical Demands**Ability to sit, talk and hear consistentlyAbility to stand, walk, and use hands to handle or reach occasionally**Vision Requirements**Close vision (clear vision at 20 inches or less)Distance vision (clear vision at 20 feet or more)**Weight Lifted or Force Exerted**N/A**Environmental**There are no unusual environmental factors (such as a typical office)**Noise Environment**Moderate noise (business office with computers and printers, light traffic)*\\*\\*\\*This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.\\*\\*\\**Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.