Business Services Coordinator

Wesley Woods Senior Living; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Wesley Woods Senior Living seeks a Business Services Coordinator to oversee resident billing and support financial operations. The role involves maintaining billing records, collaborating with departments, and ensuring compliance with housing regulations, all while providing exceptional service to residents and their families.

Qualifications

• Minimum 2 years’ experience with Medicare/Medicaid billing processes.
• Proficient in basic PC applications and automated billing systems.
• Strong ability to handle sensitive matters with empathy.

Responsibilities

• Maintain resident billing records and generate account statements.
• Collaborate with Admissions to set up initial resident accounts.
• Process refunds and manage account adjustments.

Skills

Interpersonal skills

Problem resolution

Communication

Confidentiality

Adaptability

Education

Associate degree in Business, Accounting, or Finance

Bachelor’s degree (preferred)

Tools

Automated billing systems

Excel

Job description

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Job Description

Job Description

Job Title: Business Services Coordinator

Job Code: 205

Status: Non-Exempt

Job Grade: 722

Position Summary

Under the direct supervision of the Community Administrator or assigned designee, the Business Services Coordinator is responsible for maintaining resident billing records, generating account statements, and supporting financial and administrative operations for the community.

Key Responsibilities

• Collaborate with the Admissions Department to set up initial resident accounts.
• Post all charges to individual accounts on a monthly basis.
• Review resident account statuses monthly with the Community Administrator and Manager. Provide input on reimbursements, delinquent accounts, and billing issues.
• Establish and maintain positive relationships with residents and families. Respond to inquiries related to account status.
• Track all account and payment activity. Prepare account adjustments for received payments and submit data for processing to Information Systems each month.
• Process refunds for residents who move out of the community.
• Provide general office support, including phone and receptionist coverage, distributing employee mail, and answering questions from residents, families, and visitors.
• Complete and submit certifications, recertifications, housing assistance vouchers, and related reports in compliance with HUD regulations, including HAP requests and excess income reports.
• Ensure the efficient operation of HUD Manager/TRACE software.
• Respond to resident emergencies as needed.
• Verify and distribute monthly rent statements.
• Maintain Section 8 income and expense records for five-year contract periods.
• Demonstrate professional conduct in accordance with Wesley Homes, Inc. policies and procedures.
• Perform other duties as assigned by the Manager or Community Administrator.
  
  

Physical Requirements

Physical Activity None Under 1/3 1/3 to 2/3 Over 2/3 Stand X Walk X Sit X Use hands to finger, handle, or feel X Reach with hands and arms X Climb or balance X Stoop, kneel, crouch, or crawl X Talk or hear X Taste or smell X

Lifting Requirements

Weight None Under 1/3 1/3 to 2/3 Over 2/3 Up to 10 lbs. X Up to 25 lbs. X Up to 50 lbs. X Up to 100 lbs. X Over 100 lbs. X

Minimum Qualifications

• Proficiency in reading, writing, and communicating in English.
• Strong interpersonal skills, including the ability to handle sensitive matters and resolve problems with empathy and professionalism.
• Ability to work independently, prioritize tasks, and adapt to changing situations.
• Associate degree in Business, Accounting, or Finance required; Bachelor’s degree preferred.
• Minimum of two years’ experience with Medicare/Medicaid billing processes.
• Proficient in basic PC applications, including automated billing systems, word processing, and spreadsheets (Excel preferred).
• Demonstrated ability to maintain a high degree of confidentiality.
  
  

Work Environment

Work is typically performed in a standard office setting within a geriatric healthcare community. The role requires flexibility in working hours, including occasional evenings or weekends as needed.

Additional Information

This job description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify or assign other duties as necessary.

EEO/AA Statement

Wesley Woods is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

Acknowledgment

I acknowledge that I have received, read, and understand this job description. I understand that this document does not create an employment contract and that the job description is subject to change.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Consumer Services

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