Business Service Representative (Employment Facilitator, OVR)

Commonwealth of Pennsylvania; Shenango Township (PA); On-site; USD 53,000 - 81,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking a Business Services Representative for the Office of Vocational Rehabilitation (OVR) to connect employers, services, and job seekers with disabilities across Armstrong, Beaver, Butler, and Lawrence Counties. The role focuses on outreach, partnerships, and promoting resources that lead to meaningful employment within Pennsylvania.

Join a mission-driven team to expand opportunities, support job placements, and coordinate events like job fairs and community

Qualifications

• Bachelor's degree that includes 24 credits in the behavioral sciences.
• Equivalent combination of experience and training that includes 24 credits in the behavioral sciences.
• Applicants will be considered to have met the educational requirements within 3 months of graduating with a qualifying degree/credit.

Responsibilities

• Employer liaison: Build connections with employers, providers, and staff to support customer placement opportunities.
• Relationship support: Maintain employer partnerships through regular communication by phone, email, and meetings.
• Program promotion: Share information about OVR programs, incentives, apprenticeships, and work experiences.
• Provider outreach: Engage with new and existing service providers to promote options for customers.
• Hiring facilitation: Assist businesses and counselors by pre-screening candidates and identifying hiring needs.
• Event participation: Plan and support job fairs, hiring events, and community activities with OVR staff.

Education

Bachelor's degree with 24 behavioral sciences credits

Equivalent combination of experience and training with 24 behavioral sciences credits

Job description

Salary

$53,008.00 - $80,646.00 Annually

Location

Lawrence County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-61150-06210

Department

Department of Labor & Industry

Division

LI BVRS New Castle Dstr Off

Opening Date

10/26/2026

Closing Date

11/8/2026 11:59 PM Eastern

Job Code

06210

Position Number

00104764

Union

SEIU Local 668

Bargaining Unit

F4

Pay Group

ST06

Bureau / Division Code

00126265

Bureau / Division

Bureau of Vocational Rehabilitation Services - New Castle District Office

Worksite Address

2656 Ellwood Road

Worksite Address

Suite 102

City

New Castle, Pennsylvania

Zip Code

16101

Contact Name

Kaleya Rivera Pena

Contact Email

[e-mail]

THE POSITION

As a Business Services Representative for the Pennsylvania Office of Vocational Rehabilitation (OVR), you will help expand opportunities for job seekers with disabilities by working directly with businesses and community partners. This position allows you to promote valuable resources and create connections that lead to meaningful employment. Your outreach and guidance will strengthen partnerships and promote helpful programs across the region. Your efforts will support the mission of helping Pennsylvanians achieve greater independence. Join our dedicated team today!

DESCRIPTION OF WORK

This position supports employment opportunities for individuals with disabilities by connecting businesses, providers, and vocational rehabilitation staff. The role focuses on outreach, relationship building, and promoting services that help customers secure and maintain employment. As a Business Services Representative, you will perform the following duties:

• Employer Liaison: Build connections with employers, providers, and staff to support customer placement opportunities
• Relationship Support: Maintain employer partnerships through regular communication by phone, email, and meetings
• Program Promotion: Share information about OVR programs, incentives, apprenticeships, and work experiences
• Provider Outreach: Engage with new and existing service providers to promote options for customers
• Hiring Facilitation: Assist businesses and counselors by pre-screening candidates and identifying hiring needs
• Event Participation: Plan and support job fairs, hiring events, and community activities with OVR staff

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week, Monday - Friday
• Work hours are typically 8:00 AM to 4:00 PM, with a 30-minute lunch. Work schedule may be negotiable within a 7.5 hour work day. The position is eligible for AWS (alternate work schedule).
• This position will serve Armstrong, Beaver, Butler, and Lawrence Counties.
• Telework: You may have the opportunity to work from home (telework) part-time upon successful completion of the training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Lawrence County or an approved office in the caseload territory. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes)
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• A bachelor's degree that includes 24 credits in the behavioral sciences; or
• An equivalent combination of experience and training that includes 24 credits in the behavioral sciences.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree/credit.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.