Business Service Officer

Morgan Stanley; Washington (District of Columbia); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k)

Paid Time Off (including Sick Leave, Parental Leave, vacation days)

10 Paid Holidays

Job summary

A leading financial services firm in Washington seeks a Business Service Officer (BSO) to enhance client experiences through effective service management. The BSO will lead a team of Support Professionals, ensuring collaboration and adherence to firm policies. Candidates must hold a Bachelor’s degree and necessary financial licenses, showcasing strong leadership, communication, and conflict resolution skills. Offering a salary range of $120,000 – $165,000 annually, with additional incentive opportunities and a comprehensive benefits package.

Qualifications

• Bachelor's degree required or equivalent education.
• Previous supervisory experience preferred.
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required.

Responsibilities

• Lead and supervise a team of Support and Service Professionals.
• Maintain strong relationships with key partners within the Branch, Market, Region, and Home Office.
• Manage travel and entertainment expenses for Advisors.
• Identify and implement process improvements.

Skills

Effective written and verbal communication skills

Strong attention to detail

Ability to prioritize and resolve complex needs

Evidence of strong leadership and talent development

Exceptional conflict resolution skills

Ability to manage relationships and motivate groups

Education

Bachelor’s degree or equivalent education

Active Series 7, 9, 10, and Series 66 or 63 and 65

Job description

Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partnering with Market Sales and Risk teams to ensure execution in all aspects of the business and further supporting the MBSO with delivery of service initiatives.

DUTIES And RESPONSIBILITIES

People Management and Communication

• Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures.
• Lead, mentor, and supervise a team of Support and Service Professionals.
• Promote cross‑training, learning, development and recognition of Service and Support Professionals within the market.
• Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals.
• Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution.
• Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls.
• Consistently conduct Support Professional one‑on‑one meetings for coaching opportunities, career goal setting, job‑related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs.
• Manage and oversee Support Professionals coverage for Financial Advisors in the Branch.
• Identify Support Professional recognition opportunities within the market through sharing best practices, success stories and achievements.
• Promote a branch culture that’s consistent with the Firm’s core values, including championing diversity and inclusion.

Operational Oversight

• Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies.
• Facilitate and manage resolution of client inquiries/requests.
• Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates.
• Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies.
• Additional operational oversight may be required.
• Administer other duties as delegated by the Market Business Service Officer.

EDUCATION, EXPERIENCE, KNOWLEDGE, And SKILLS

Education and/or Experience

• Bachelor’s degree required or equivalent education.
• Previous industry experience.
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required.
• Other licenses as required for the role or by management.

Knowledge/Skills

• Effective written and verbal communication skills.
• Strong attention to detail.
• Ability to prioritize and resolve complex needs and to escalate as necessary.
• Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies.
• Evidence of strong leadership and talent development capabilities.
• Previous supervisory experience preferred.
• Exceptional organizational and time management skills.
• Exceptional conflict resolution skills.
• Ability to manage relationships, motivate and lead groups of people at various levels throughout the market.
• Knowledge of Firm’s Risk & Compliance policies.
• Ability to think strategically.

Reports to

• Market Business Service Officer

Direct Reports

• Support Professionals

Salary range for the position: $120,000 – $165,000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award or a discretionary bonus component. Morgan Stanley offers a comprehensive benefits package, including Medical, Dental, Prescription Drug, Vision, Health Savings Account, Dependent Day Care savings, Life Insurance, Disability, 401(k), Paid Time Off (including Sick Leave, Parental Leave, 20 vacation days annually), 10 Paid Holidays and other special perks.

Morgan Stanley is an equal‑opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect a strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.