Business Service Officer

711 MS Smith Barney, LLC; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Morgan Stanley is seeking a Business Service Officer to lead branch operations and service excellence. You will supervise Support Professionals, drive strategic initiatives, and collaborate with HR and Market leadership to optimize performance and compliance.

The role emphasizes mentorship, cross‑training, and strong relationship management across the Branch, Market, Region, and Home Office to deliver exceptional service and operational efficiency.

Qualifications

• Bachelor’s degree or equivalent education.
• Active securities licenses as required (Series 7/9/10, 66/63, 65).
• Strong leadership and talent development capabilities.

Responsibilities

• Lead the Branch executing strategic priorities with coaching and compliance.
• Mentor and supervise a team of Support Professionals.
• Promote cross-training, learning, and recognition in the market.
• Facilitate interviewing, selection and onboarding of new hires.
• Partner with MBSO and HR on people management including performance reviews.
• Maintain relationships with Branch, Market, Region and Home Office.
• Conduct one‑on‑one coaching meetings and address service needs.
• Oversee Support Professionals coverage for Financial Advisors.
• Identify recognition opportunities and share best practices.
• Promote a branch culture aligned with Firm values.

Skills

People management

Leadership

Communication

Education

Bachelor’s degree required

Series 7, 9, 10, 66 or 63, 65 licenses

Job description

Business Service Officer (BSO) Responsibilities

Business Service Officers are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Market Business Service Officer (MBSO) and oversees the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches.

Duties and Responsibilities

People Management and Communication

• Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures
• Lead, mentor, and supervise a team of Support and Service Professionals
• Promote cross‑training, learning, development and recognition of Service and Support Professionals within the market
• Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals
• Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution
• Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls
• Consistently conduct Support Professional one‑on‑one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building and address service needs with Advisor teams
• Manage and oversee Support Professionals coverage for Financial Advisors in the Branch
• Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements
• Promote a branch culture that’s consistent with the Firm’s core values, including championing diversity and inclusion

Operational Oversight

• Manage travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting in adherence to Firm policies
• Facilitate and manage resolution of client inquiries/requests
• Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates
• Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies
• Provide additional operational oversight as required
• Administer other duties as delegated by the Market Business Service Officer

Education, Experience, Knowledge, and Skills

• Education and/or Experience
  • Bachelor’s degree required or equivalent education
  • Previous industry experience
  • Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required
  • Other licenses as required for the role or by management
• Knowledge/Skills
  • Effective written and verbal communication skills
  • Strong attention to detail
  • Ability to prioritize and resolve complex needs and elevate as necessary
  • Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
  • Evidence of strong leadership and talent development capabilities
  • Previous supervisory experience preferred
  • Exceptional organizational and time management skills
  • Exceptional conflict resolution skills
  • Ability to manage relationships, motivate and lead groups of people at various levels throughout the market
  • Knowledge of Firm’s Risk & Compliance policies
  • Ability to think strategically

Reports To

Market Business Service Officer

Direct Reports

Support Professionals

What You Can Expect From Morgan Stanley

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values – putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back – aren’t just beliefs, they guide the decisions we make every day to do what’s best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work‑life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross‑section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo. At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first‑class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading‑edge solutions—and in the ability of capital to work for the benefit of all society.

What We Do