Business Service Officer

Morgan Stanley; Bellevue (WA); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Prescription drug coverage

Dental insurance

Vision insurance

Health Savings Account

Dependent Day Care Savings Account

Life Insurance

Disability insurance

Paid time off

Parental leave

Vacation days

Paid holidays

401(k) retirement plan

Short/Long term disability

Job summary

Morgan Stanley is seeking a Business Service Officer in the PWM division to lead a team of Support Professionals and elevate client service by aligning operations with our standards.

You will mentor staff, manage branch operations, partner with Market Sales and Risk teams to deliver on service initiatives, and ensure compliance and efficiency across the market.

Qualifications

• Bachelor’s degree or higher required or equivalent experience.
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required.
• Experience supervising Service Professionals or comparable teams.
• Strong written and verbal communication; ability to lead across multiple locations.

Responsibilities

• Lead the Branch in executing the organization’s strategic priorities by coaching behavioral change and ensuring compliance.
• Supervise a team of Support and Service Professionals; mentor and develop staff.
• Promote cross-training, learning, development and recognition within the market.
• Oversee interviewing, onboarding of new hires including Financial Advisors and their teams.
• Partner with MBSO and HR on performance reviews, conflicts, and talent development.
• Maintain relationships with Branch, Market, Region and Home Office; participate in meetings and calls.
• Conduct regular one-on-one coaching with Support Professionals and address service needs with Advisor teams.
• Oversee Support Professionals coverage for Financial Advisors in the Branch.
• Identify recognition opportunities and share best practices across the market.
• Promote a culture aligned with Firm values, diversity and inclusion.

Skills

Leadership

People management

Communication

Strategic thinking

Budget management

Risk & compliance knowledge

Coaching and development

Education

Bachelor’s degree or equivalent education

Series 7/63/65/66 licenses or equivalents

Job description

The PWM Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Market Sales and Risk teams to ensure execution in all aspects of the business and further support the MBSO with delivering on service initiatives.

DUTIES And RESPONSIBILITIES

People Management and Communication

• Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures
• Lead, mentor, and supervise a team of Support and Service Professionals
• Promote cross-training, learning, development and recognition of Service and Support Professionals within the market
• Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals
• Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution
• Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls
• Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs
• Manage and oversee Support Professionals coverage for Financial Advisors in the Branch
• Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements
• Promote a branch culture that’s consistent with the Firm’s core values, including championing diversity and inclusion

Operational Oversight

• Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies
• Facilitate and manage resolution of client inquiries/requests
• Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates
• Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies
• Additional operational oversight may be required
• Administer other duties as delegated by the Market Business Service Officer

EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILLS

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree required or equivalent education
• Previous industry experience
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required
• Other licenses as required for the role or by management

Knowledge And Skills

• Effective written and verbal communication skills
• Strong attention to detail
• Ability to prioritize and resolve complex needs and elevate as necessary
• Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
• Evidence of strong leadership and talent development capabilities
• Previous supervisory experience preferred
• Exceptional organizational and time management skills
• Exceptional conflict resolution skills
• Ability to manage relationships, motivate and lead groups of people at various levels throughout the market
• Knowledge of Firm’s Risk & Compliance policies
• Ability to think strategically

Reports To

• Market Business Service Officer

Direct Reports

• Support Professionals

Benefits and Compensation

Salary range for the position: $120,000 - $165,000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component.

Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.