Business Rule Management Analyst

Community Behavioral Health; Philadelphia (Philadelphia County); On-site; USD 85,000 - 110,000; Full time

Job summary

Community Behavioral Health is seeking a Business Rule Management Analyst to ensure accurate, timely, and compliant submission of encounter data to the State. You will monitor submissions, analyze errors, identify root causes, and implement resolutions in partnership with Claims, IT, and business owners.

You will translate business requirements into system rules, document processes, conduct testing, and maintain audit-ready records.

Qualifications

• At least 3 years of experience in Claims or Behavioral Health.
• Proficient in Excel and Word.
• Thorough understanding of claims submission requirements.
• Strong problem solving and analysis skills.
• Detail-oriented with accurate data entry.
• Strong organizational skills.
• Ability to multi-task in fast paced environment.
• Sound judgement and decision making skills.
• Excellent customer service attitude.
• Strong teamwork, communication and interpersonal skills.
• HIPAA EDI 5010/837/835/277CA/TA1/999 knowledge.

Responsibilities

• Monitor encounter submissions for accuracy, timeliness, and compliance.
• Review state encounter files for rejections and errors to identify trends.
• Analyze encounter errors and perform root-cause analysis.
• Develop and implement resolutions; complete testing to validate changes.
• Coordinate with Claims, IT, and Business Owners to resolve issues.
• Monitor corrections and resubmission through State acceptance.
• Maintain documentation of issues, resolutions, and changes via JIRA.
• Identify opportunities to improve encounter processes and reduce errors.
• Support state audits, inquiries, and requests related to claims.
• Validate system changes prior to implementation.

Skills

Analytical thinking

Root-cause analysis

Data analysis

Attention to detail

Communication skills

Teamwork

Education

Associate degree

Bachelor's degree preferred

Tools

Excel

Word

HIPAA EDI knowledge

Job description

Position Overview

The Business Rule Management Analyst is responsible for ensuring the accurate, timely, and compliant submission of encounter data to the State. This position performs ongoing monitoring, analysis, and resolution of encounter errors and works collaboratively with Claims, IT, Business Owners, and other stakeholders to identify root causes and implement solutions that support successful encounter submissions.

Essential Functions

Encounter Management & State Submission

• Monitor encounter submissions to ensure data is accurate, complete, timely, and compliant with State requirements.
• Review State encounter response files, including rejections, errors, and other exceptions, to identify trends and recurring issues.
• Analyze encounter errors and perform root-cause analysis to determine the source of discrepancies.
• Develop, document, and implement appropriate resolutions to ensure encounters are successfully submitted and accepted by the State. Complete testing to ensure resolution is valid.
• Coordinate with Claims, IT, Business Owners, and other departments to resolve encounter-related issues.
• Monitor encounter correction and resubmission activities through successful State acceptance.
• Maintain documentation of encounter issues, resolutions, system changes, and corrective actions via JIRA.
• Identify opportunities to improve encounter processes, reduce errors, and increase the efficiency and accuracy of State submissions.
• Support State audits, inquiries, and requests related to claims.
• Validate encounter-related system changes to ensure they produce the expected results prior to implementation.

Business Rules & Claims System Management

• Work with CBH Business Owners to identify, define, and document business requirements affecting claims adjudication.
• Translate approved business requirements into system business rules and configuration requirements.
• Ensure claims are adjudicated in accordance with CBH Business Owner requirements, policies, contractual obligations, and approved system specifications.
• Analyze existing business rules to determine the impact of requested changes on claims processing, encounters, providers, members, and other downstream processes.
• Participate in requirements gathering, business rule development, testing, implementation, and post-implementation validation.
• Conduct testing of new or modified business rules and document test results.
• Identify unintended impacts or conflicts between existing and proposed business rules and coordinate resolution with appropriate stakeholders.
• Maintain accurate documentation of business rules, system configurations, testing, approvals, and implementation dates.
• Participate in change control and SDLC activities associated with claims system modifications.
• Ensure system changes are appropriately reviewed, approved, documented, and implemented in accordance with CBH processes.

Analysis, Reporting & Process Improvement

• Analyze claims and encounter data to identify trends, anomalies, processing issues, and opportunities for improvement.
• Investigate discrepancies between claims adjudication results and encounter data submitted to the State.
• Recommend process and system improvements based on data analysis and identified operational issues.
• Maintain knowledge of State encounter requirements, CBH policies, claims processing requirements, and applicable business rules.
• Serve as a subject matter resource for business rules, claims adjudication, and encounter submission processes.

Key Competencies

• Strong analytical and problem-solving skills.
• Ability to perform root-cause analysis and develop sustainable solutions.
• Knowledge of claims adjudication and encounter submission processes.
• Ability to translate business requirements into system requirements and business rules.
• Strong attention to detail and data accuracy.
• Ability to interpret technical and business requirements.
• Strong written and verbal communication skills.
• Ability to work effectively with Business Owners, IT, Claims, Compliance, and other departments.
• Strong organizational and project-management skills.
• Ability to manage multiple priorities and meet State and organizational deadlines.

Position Requirements

• Education: Associate’s degree required; Bachelor’s degree preferred

Relevant Work Experience

• At least 3 years of experience in Claims or Behavioral Health
• Proficient in Excel and Word
• Thorough understanding and knowledge of claims submission requirements
• Strong problem solving and analysis skills
• Detail-oriented and accurate data entry skills
• Strong organizational skills
• Ability to multi-task in fast paced environment
• Sound judgment and decision making skills
• Excellent customer service attitude
• Strong teamwork, communication and interpersonal skills
• Knowledge of HIPAA EDI 5010 ASC X12 837P, 837I, 835, 277CA, TA1 and 999 transaction sets

Philadelphia Residency Requirement

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

U.S. Authorization Requirement

• CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Equal Employment Opportunity

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at [e-mail]