Clinical Care Manager PES

Cbhphilly; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 66,000 - 67,000; Full time

Job summary

CBH is seeking a Clinical Care Manager PES in Philadelphia, PA. The role focuses on utilization management, population management, cross-system consultation, and ensuring access to medically necessary behavioral health services.

The position requires a Master’s degree in Social Work or related field, licensure within 18 months, and strong coordination with medical leadership to optimize care for CBH members.

Qualifications

• Master’s degree in Social Work or related field required.
• License within 18 months of employment; PA Child Abuse Clearance required.
• Licenses: LSW, LPC, LMFT, or LCSW required.

Responsibilities

• Perform utilization management activities including reviews, care coordination, and provider meetings.
• Ensure medical necessity criteria are applied and treatment is appropriately authorized.
• Collaborate with physicians, psychologists, and clinical leadership for optimal treatment plans.
• Maintain accurate documentation in CBH’s electronic system and participate in supervision.
• Engage with members and providers to address social determinants and barriers to wellness.

Skills

Clinical care management

Utilization management

Interdisciplinary collaboration

Communication skills

MS Office

HIPAA compliance

Education

Master’s degree in Social Work or related field

Tools

MS Office (Excel)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinical Care Manager PES

Full Time Sales Philadelphia, PA, US

25 days ago Requisition ID: 2544

Salary Range: $65,600.00 To $67,100.00 Annually

The Clinical Care Manager is responsible for utilization management by conducting utilization review activities, population management, cross-system consultation, provider management and treatment quality monitoring.

The Clinical Care Manager must utilize clinical knowledge of best practices and evidence based treatments to ensure CBH members receive timely access to quality, medically necessary behavioral health services. When clinically indicated, Clinical Care Managers consult with CBH Physician and Psychologist Advisors to ensure the most effective treatment for the CBH member is being authorized.

Shift

Monday - Friday 8:00 AM - 4:00 PM

Monday - Friday 4:00 PM - 12:00 AM

Saturday, Sunday, Monday 11:00 AM - 12:00 AM

Essential Functions:

• Be knowledgeable about behavioral health care services, system partners, service continuum and established medical necessity criteria and apply that knowledge in all work activities.
• Complete Utilization Management activities including but not limited to: interagency meetings, social determinants interviews with members, treatment team meetings, case consultations, care coordination, provider meetings, reviews, treatment linkage.
• Complete expected number of UM activities per day/shift as specified under team specified under team specific responsibilities in established timeframes.
• Authorize treatment when Medical Necessity Criteria is met.
• Consult with Physician Advisor, Psychologist Advisor and/or Clinical Leadership as clinically appropriate.
• Generate denial letters based on physician reviews and in accordance with state regulations as needed.
• Work directly with members, natural supports and providers in the community during at least 6 days per month.
• Facilitate care coordination with system partners to address social determinants, barriers to wellness, and other needs of members, including connection to appropriate community based services.
• Demonstrate an understanding of Evidence-Based Practices (EBPs) and connect members to appropriate evidence-based treatment at admission, during treatment, and at discharge.
• Monitor member’s length of treatment and work collaboratively with providers and other systems to address barriers to member receiving treatment in a less restrictive environment.
• Collaborate with other CBH departments to ensure quality of care, promote placement of members in the most appropriate services and to facilitate consistent longitudinal care management.
• Document provider quality concerns in accordance with CBH policy/procedure.
• Conduct provider and/or stakeholder meetings at least quarterly.
• Maintain documentation in CBH’s electronic system consistent with agency and industry standards.
• Respond to care coordination correspondence within 24-48 hours or sooner if necessary.
• Work collaboratively with team members including assisting with the training of newly hired employees as requested, covering work when peers are out of the office as assigned and finding coverage when absent.
• Attend all meetings as assigned and actively prepare for and participate in supervision and clinical case consultations.
• Ensure highest quality of customer service when interacting with members, providers, and other stakeholders.
• Participate in grievance/complaint hearings as assigned.
• Display commitment to member and family driven care and principles of resiliency and recovery.
• Participate in NIAC preparation and site visits as needed.
• Maintain an accurate daily log of work completed.
• Contribute to projects and other duties as assigned.

Team Specific Responsibilities:

• Utilize identified resources to determine eligibility and third-party liability.
• Review and share treatment history and pertinent clinical information about members receiving a crisis evaluation with provider to help inform recommendations.
• Complete an average of 20 - 40 UM activities per shift.
• Conduct in person or telephonic precertifications daily to determine appropriate level of care for members in crisis.
• Track information, such as bed availability to assist with care coordination as needed.

Position Requirements:

• Education: Master’s degree in Social Work or related field
• Clinical Licensure: Qualified candidates are required to obtain license within the first 18 months (1.5 years) of employment; PA Child Abuse Clearance required
• Required Licensure: Licensed Social Worker (LSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW)
• Relevant Work Experience: Minimum of 3 years of direct clinical care experience working with adults, children, adolescents and/or their families in behavioral health settings and experience in assessment and treatment planning; and/or experience in a managed care setting

Skills:

• Excellent clinical case conceptualization skills
• Meeting facilitation
• Proactive planning
• Familiar with medications
• Excellent verbal and written communication skills and ability to use them when communicating with internal and external stakeholders.
• Excellent interpersonal and collaboration skills
• Proficient in MS Office, especially with Excel, and able to type at least 40 words per minute
• Ability to work independently and as part of a team
• Excellent time management and prioritization skills and ability to multi-task
• Compliant with HIPAA regulations

Work Conditions (including travel, overtime required, physical requirements and occupational exposure):

• Must be able to travel within Philadelphia and surrounding counties.
• Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
• Ability to utilize computers and office equipment to complete daily work responsibilities.
• Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment routinely needed.
• Must be able to adapt to continuous changes/demands of the job.

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

Equal Employment Opportunity:

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.