Business Resource Manager

Smurfit Westrock; Lancaster (Lancaster County); On-site; USD 65,000 - 95,000; Full time

Job summary

Smurfit Westrock is seeking a Business Resource Manager for Lancaster, PA. You will serve as a liaison between corporate accounts, regional accounts, WestRock plants and customer locations to ensure service excellence and value delivery.

The role requires strong collaboration, operational metrics tracking, and the ability to translate customer needs into actionable plans across sales, operations and finance.

Qualifications

• Excellent communication skills with internal and external stakeholders.
• Customer-focused approach to resolving issues and delivering value.
• Ability to collaborate across functions to meet account objectives.

Responsibilities

• Serve as liaison between Corporate Accounts, Strategic Regional Accounts, plants and customer locations to ensure issues are addressed.
• Monitor monthly quality and on-time delivery metrics and drive continuous improvement with suppliers and customers.
• Develop and present value-based solutions using WestRock packaging offerings and coordinate with Sales and Finance.

Skills

Communication

Customer-oriented

Collaboration

Detail-oriented

Time management

Problem-solving

Education

Bachelor's degree

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Business Resource Manager – Lancaster, PA

The Opportunity

• The Business Resource Manager is responsible for serving as a liaison between Corporate Accounts, Strategic Regional Accounts, WestRock plants and Customer locations while effectively providing specialized support for designated WestRock customers. Additionally, this position will provide a value-based selling approach to engage WestRock resources at designated locations to ensure customer critical business issues/needs are met.

How You Will Impact Smurfit Westrock

• Ensure the needs of national accounts are met while aligning to meet business objectives
• Track monthly quality and on-time delivery metrics from all supplier plants and coordinate improvement efforts with WestRock and customer quality personnel
• Utilize SLEA’s (Site Level Execution Agreement) and QBR’s (Quarterly Business Review) to ensure customer requirements are met and demonstrate proof of value
• Utilize WestRock integrated packaging solutions (APS, PCG, Graphics, Enterprise – RTS, M&D, folding ctn., beverage) to develop and deliver winning solutions to our customers
• Assist Business Unit Sales Managers with budget development and management cross functionally with Sales and Financial Managers
• Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customer issues
• Support supplier plants in improving overall service by serving as point of contact between WestRock and the customer
• Complete and develop Opportunity Plans that are in support of and align with Corporate Account’s Key Account Profiles (KAP’s)
• Present recommendations for national account updates and opportunities to the appropriate customer management team
• Review of customer profit contribution report(s) with local Business Unit and Region management monthly to grow the margins
• Win incremental volume or convert existing volume to differentiated sales
• Resolve accounts receivable issues for assigned accounts

People and Culture

• Manage both internal and external customer relationships, providing value-added sales and service support solutions to deliver ongoing value
• Develop understanding of customers’ market landscape to proactively identify areas of opportunities to add additional value, improve efficiency, and provide training for customer manufacturing lines
• Serve as the liaison between WestRock and customer to support national account in improving overall customer service
• Partner with production, manufacturing, and national account team to ensure customer needs are properly communicated
• Leverage relationships to gain access to back-shop contacts to discover customer pressures
• Maintain Salesforce customer profile with business development updates and information

Critical Skills / Capabilities

• Communication: Creates and delivers engaging presentations to internal and external audiences; develops new communication strategies and approaches to communicate data, insights, and critical messages resulting in clear understanding
• Customer-Oriented: Proactively assesses and effectively resolves customer issues quickly; proactively communicates with customers to ensure alignment and satisfaction; ensures that quality improvements meet the needs and expectations of a diverse customer base; consistently operates with customers' best interests in mind
• Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively
• Detail-Oriented: Has an eye for recognizing errors or differences; plans and completes work with thoroughness, giving attention to specific information and individual details, conditions, necessary record keeping, and elements of that work
• Time Management: Plans, prioritizes, and manages time spent on accomplishing tasks to increase productivity and efficiency; demonstrates awareness and control over amount of time spent on activities; meets deadlines
• Problem-Solving: Applies knowledge to frame, simplify and solve complex issues; focuses on identifying root causes to create solutions in a timely and decisive manner; reconciles conflicting and/or incomplete information to develop solutions

Technical Skills

• Machinery acumen
• Advanced computer skills
• Microsoft Office - Excel, PowerPoint, Word
• Knowledge of transportation logistics
• Ability to utilize packaging systems

Experience

• Required: 2 to 3 years of experience in box corrugated/converting industry; 5+ years of related experience in sales, project management, and/or technical training
• Preferred: Knowledgeable of the manufacturing process

Education

• Required: Bachelor's degree

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.