Account Manager - Knox, IN

Smurfit Westrock; Knox (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive training

Benefits package including medical and 401k

Career development opportunities

Job summary

Smurfit Westrock in Indiana seeks an Account Manager to enhance customer relationships and provide specialized support. This role involves managing project plans and customer specifications effectively.

The ideal candidate should have a Bachelor’s degree, 3-5 years of corrugated sales experience, and strong communication skills. The company offers a competitive salary and comprehensive benefits.

Qualifications

• 3 to 5 years of experience in corrugated sales preferred.
• 5+ years of related experience in sales, project management, and/or technical training.
• Proven track record in product sales involving customer-driven development.

Responsibilities

• Serve as the liaison between Smurfit Westrock and customers to enhance service.
• Create project plans and oversee development of customer specifications.
• Manage internal and external customer relationships.

Skills

Sales experience

Customer relationship management

Technical training

Project management

Problem-solving

Communication skills

Education

Bachelor’s degree

Tools

Word

Excel

PowerPoint

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Opportunity Summary

As Account Manager, you will be responsible for serving as a liaison between Corporate Accounts, Strategic Regional Accounts, Smurfit Westrock plants and Customer locations while effectively providing specialized support for designated Smurfit Westrock customers. Additionally, this position will provide a value-based selling approach to engage Smurfit Westrock resources at designated locations to ensure customer critical business issues/needs are met.

How You Will Impact Smurfit Westrock

• Serve as the liaison between Smurfit Westrock and customer to support supplier plants in improving overall customer service
• Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customers
• Ensure the needs of customers are met while aligning to meet MD business objectives
• Assist with budget development and management cross-functionally with Sales and Financial Managers
• Develop understanding of customers’ market landscape to proactively identify areas of opportunities to add additional value, improve efficiency, and provide training for customer manufacturing lines
• Manage both internal and external customer relationships, providing value-added sales and service support solutions to deliver ongoing value
• Complete and develop Opportunity Plans that are in support of and align with Corporate Account’s Key Account Profiles (KAP’s)
• Review Opportunity Plans with VP Sales on a regular basis
• Partner with production, manufacturing, and account team to ensure customer needs are properly communicated

What You Need To Succeed

• Bachelor’s degree preferred
• 3 to 5 years of experience in corrugated sales preferred
• Sales experience in food-grade and foodservice packaging is a plus.
• 5+ years of related experience in sales, project management, and/or technical training
• Proven track record in product sales involving customer-driven development (e.g., trial solutions built with customer input).
• Experience with packaging processes and materials such as lamination, extrusion, plastics, printing, and substrate/film customization.
• Demonstrated ability to partner with production teams to develop efficient, value-driven solutions tailored to customer needs.
• Possess a broad understanding of different types of equipment, and technical and packaging capabilities related to the packaging industry
• Proven experience with packaging systems
• Demonstrated sales competence and business acumen
• Ability to provide clarity to complex problems and develop long-term solutions
• Ability to manage multiple accounts and deadlines and interact effectively with people from varying functions and levels
• Possess effective leadership qualities and insightful business judgment
• Excellent computer skills including Word, Excel and PowerPoint
• Excellent written and verbal communication skills

What We Offer

• Corporate culture is based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflects skills, competencies, and potential.
• Benefits package includes medical, dental, vision, life insurance, 401k with match and more!
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.