Business Resource Center Representative

Rexel France; Indianapolis (IN); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K with Employer Match

Tuition Reimbursement

Paid vacation and sick time

Flexible Spending Accounts

Job summary

A leading electrical distribution company is seeking a Business Resource Center Rep to support customer relationships and provide excellent service through various digital platforms. The ideal candidate will have a Bachelor's degree or equivalent and at least 4 years of relevant experience. Responsibilities include managing customer inquiries, supporting online sales, and maintaining website content to ensure customer satisfaction. This role requires strong problem-solving skills, effective communication, and a focus on the customer experience.

Qualifications

• 4+ years of experience in a relevant role without a degree.
• Bachelor's Degree or equivalent is required.
• Prior experience in the electric distribution industry is a plus.

Responsibilities

• Monitor the 800# phone queue and support the Branch rollover calls.
• Support the Webshop and manage the Chat inbox.
• Handle customer inquiries, process orders, and resolve customer issues promptly.
• Coordinate aged inventory sales through digital storefronts.

Skills

Customer Service Focused

Problem solving skills

Knowledge of Microsoft Tools

Ability to communicate effectively

Attention to Detail

Ability to manage tasks

Education

Bachelor's Degree or Equivalent

4+ years of experience without a degree

Tools

Microsoft PowerPoint

Microsoft Teams

Microsoft Excel

Microsoft Word

Job description

We are looking for a Business Resource Center Rep to join our REXEL team Remotely!

Summary: The Business Resource Center Representative is responsible for establishing and maintaining customer/branch relationships through the multiple platforms that are supported by the company, including the strategic accounts programs. Communicates with customers, suppliers, and internal stakeholders via phone, email, and web-based solutions throughout the entire order to remittance process. Acts as an extension and support arm of the company’s sales force to support region/business wide key initiatives and ensures customer satisfaction standards are met. Be an integral piece, early adopter, and proponent of the company’s expanding digital tools. Maintains and updates content on the digital platforms that are offered by Rexel USA.

What You’ll Do:

• Monitor the 800# phone queue and support the Branch rollover calls
• Support the Webshop
• Manage the Chat inbox
• Manage the email inbox
• Work with the company’s manufacturer partners on purchase orders and obtain required information to keep items up to date on the company’s digital platforms
• Handle customer inquiries, process orders, and resolve customer issues promptly
• Directly support the development, implementation, and achievement key performance indicators focused on continuously improving the customer engagement and branch engagement experience
• Indirectly influence and encourage team members to drive focus on shared business resource center objectives
• Fulfill customer quotations on opportunities that come via inbox and phone
• Facilitate new customer leads
• Manage international inquiry orders
• Manage and update website content in support of digital team (Item addition, maintenance, and removal)
• Coordinate, facilitate, and promote aged inventory sales through external digital storefronts (Amazon, E-bay, etc.)
• Other duties as assigned

Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

What You’ll Need

• 4+ years of experience without a degree
• Prior experience in the electric distribution industry a plus
• Bachelor's Degree or Equivalent - Required

Knowledge, Skills & Abilities

• Detailed knowledge of the company’s website, website items, and ordering process
• Understanding of the company’s procurement process for inbound material
• Understanding of how item cost works in the company’s Solar Eclipse platform
• Ability to communicate effectively with vendor partners daily
• Knowledge of Microsoft Tools (PowerPoint, Teams, Excel, Word)
• Problem solving skills with a strong attention to detail
• Ability to work on or with digital platforms
• Customer Service Focused with the ability to communicate written and verbally with customers from a wide variety of backgrounds
• Highly organized with the ability to manage tasks, multitask, and complete tasks within allotted timeline

Additional Information

Physical Demands:

• Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
• Walk: Must be able to move about inside/outside office or work location - Occasionally – up to 20%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Frequently – 21% to 50%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Frequently – 21% to 50%

Weight and Force Demands:

• Up to 10 pounds - Occasionally – 20%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.

Company Description

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.