Business Resiliency Manager

FPT Americas; Enumclaw (WA); On-site; USD 120,000 - 170,000; Full time

Job summary

FPT Americas is seeking an experienced Business Resiliency Manager (BRM) to lead and coordinate the organization's Business Continuity, Disaster Recovery, Crisis Management, and Operational Resilience program.

The BRM will partner with business leaders, IT, Information Security, Compliance, Legal, HR, Facilities, Security, and third‑party providers to strengthen preparedness and ensure critical operations can continue or recover after disruptions.

Qualifications

• Experience in Business Continuity, Disaster Recovery, Crisis Management, Operational Resilience, or Enterprise Risk Management.
• Strong practical knowledge of BIA, BCP, RTO, RPO, DR testing, crisis management, and resiliency exercises.
• Demonstrated ability to lead cross-functional programs involving business and technology teams.
• Experience facilitating workshops, tabletop exercises, and recovery testing.
• Strong program management and organizational skills.
• Strong written and verbal communication skills, including the ability to communicate risks and program status to senior leadership.
• Ability to coordinate activities across IT, Information Security, Legal, Compliance, HR, Facilities, business teams, and third-party providers.

Responsibilities

• Own and maintain the Business Continuity and Resiliency program framework, policies, standards, and documentation.
• Coordinate the annual resiliency lifecycle, including BIAs, continuity plan reviews, exercises, testing, findings, and remediation.
• Maintain program governance, metrics, and executive-level reporting.
• Support regulatory, compliance, and audit-readiness activities.
• Lead and facilitate Business Impact Analysis across functions.
• Identify critical processes, dependencies, and recovery requirements.
• Guide teams in defining Recovery Time Objectives and Recovery Point Objectives.
• Coordinate Disaster Recovery planning and failover testing with IT.
• Develop and facilitate resilience exercises and crisis management activities.
• Coordinate tabletop exercises and post-incident reviews with stakeholders.
• Document testing results and track remediation through closure.
• Coordinate emergency preparedness with HR, Facilities, Security, and other teams.

Skills

Business Continuity

Disaster Recovery

Crisis Management

Operational Resilience

Risk Management

BIA

BCP

RTO / RPO

Tabletop Exercises

Cross-functional Leadership

Executive Reporting

Vendor & Third-Party Resilience

Job description

We are seeking an experienced Business Resiliency Manager (BRM) to lead and coordinate the organization's Business Continuity, Disaster Recovery, Crisis Management, and Operational Resilience program.

The BRM will serve as the central program owner, working closely with business leaders, IT, Information Security, Compliance, Legal, HR, Facilities, Security, and third-party providers to strengthen organizational preparedness and ensure critical business operations can continue or recover effectively following a disruption.

This role combines program governance, Business Impact Analysis (BIA), continuity planning, disaster recovery coordination, resiliency testing, crisis preparedness, regulatory readiness, and executive reporting.

Key Responsibilities

Business Resiliency Program Management

• Own and maintain the Business Continuity and Resiliency program framework, policies, standards, and documentation.
• Coordinate the annual resiliency lifecycle, including BIAs, continuity plan reviews, exercises, testing, findings, and remediation.
• Maintain program governance, metrics, and executive-level reporting.
• Support regulatory, compliance, and audit-readiness activities.

Business Impact Analysis & Continuity Planning

• Lead and facilitate Business Impact Analysis activities across business functions.
• Identify critical business processes, dependencies, and potential points of failure.
• Facilitate the definition and validation of Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
• Guide business teams in developing and maintaining Business Continuity Plans.
• Partner with IT to align business recovery requirements and Disaster Recovery capabilities.

Disaster Recovery & Resiliency Testing

• Partner with IT to coordinate Disaster Recovery planning and failover testing.
• Develop and facilitate business resiliency and crisis-management exercises.
• Coordinate tabletop and other resiliency exercises with business and technology stakeholders.
• Document testing results, prepare after-action reports, and track remediation activities through closure.

Crisis & Incident Management

• Maintain Crisis Management Team readiness and activation procedures.
• Support incident triage and crisis activation during significant business disruptions.
• Coordinate business-side response and recovery activities.
• Maintain emergency communication and mass-notification processes.
• Facilitate post-incident reviews and incorporate lessons learned into resiliency plans.

Cyber & Third-Party Resilience

• Partner with Information Security and IT during significant cyber incidents.
• Coordinate business continuity procedures when critical technology services are unavailable.
• Support cyber resilience exercises and continuity planning.
• Review resiliency and recovery information for critical third-party providers.
• Coordinate contingency planning for critical vendor disruptions.

Metrics, Compliance & Executive Reporting

• Develop and maintain resiliency KPIs, dashboards, and program health reporting.
• Track plan currency, exercise completion, findings, remediation progress, and recovery readiness.
• Provide leadership with visibility into resiliency risks, gaps, and improvement opportunities.
• Maintain documentation to support regulatory examinations and audits. Emergency Preparedness
• Coordinate emergency preparedness activities with HR, Facilities, Security, and other responsible teams.
• Support emergency-response planning, employee preparedness, evacuation exercises, and emergency communications.

Required Qualifications

The source workload focuses on responsibilities rather than hiring criteria, so the qualifications below are recommended requirements for the job posting:

• Experience in Business Continuity, Disaster Recovery, Crisis Management, Operational Resilience, or Enterprise Risk Management.
• Strong practical knowledge of BIA, BCP, RTO, RPO, DR testing, crisis management, and resiliency exercises.
• Demonstrated ability to lead cross-functional programs involving business and technology teams.
• Experience facilitating workshops, tabletop exercises, and recovery testing.
• Strong program management and organizational skills.
• Strong written and verbal communication skills, including the ability to communicate risks and program status to senior leadership.
• Ability to coordinate activities across IT, Information Security, Legal, Compliance, HR, Facilities, business teams, and third-party providers.

Preferred Qualifications

• Experience supporting Business Continuity or Operational Resilience within the insurance, financial services, or another regulated industry.
• Familiarity with ISO 22301 and NIST SP 800-34, which are referenced by the source workload.
• Experience supporting regulatory examinations, internal audits, and compliance assessments.
• Experience with third-party/vendor resiliency assessments.
• Relevant professional certifications such as CBCP, MBCI, CBCI, or PMP are preferred rather than required.