Business Relationship Manager Area Manager

JPMorganChase; Metairie (LA); On-site; USD 90,000 - 150,000; Full time

Job summary

JPMorgan Chase is seeking an Area Manager for Business Banking to lead a team of Business Relationship Managers, drive new business, deepen client relationships, and position the bank as the primary financial partner for clients.

You will steer performance, manage risk, coach staff on portfolio management, loan structuring, pricing, and delivering customized solutions, while collaborating with Chase Wealth Management, Home Lending, and Private Bank to foster a client-centric One Chase

Qualifications

• Minimum 7 years in a Business Banking Relationship Management role or related business lending experience; in-person contact required.
• Expert knowledge of deposit and cash management products and business credit underwriting; commercial credit training.

Responsibilities

• Provide leadership, management, support, direction, and guidance to a team of BRMs within a territory to develop new deposit, cash management, and credit business with focus on relationship-building, client experience, and risk management.
• Manage performance of team members and ensure alignment with business priorities, client experience, and risk controls.
• Oversee area revenue and profitability while monitoring credit quality, regulatory requirements, and risk protocols; use metrics to identify trends and address issues.

Skills

Leadership

Relationship management

Risk management

Communication

Team coaching

Business networking

Travel

Education

Bachelor's degree in Finance or related field

Equivalent work experience

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Job description

Job Description

If you are a proven leader, enjoy building relationships, and providing support to your team and clients, then a role as a Business Relationship Manager Area Manager is for you. As an Area Manager in Business Banking, you'll lead a team of Business Relationship Managers (BRM) in developing new business and deepening existing relationships to position JPMorgan Chase as the primary bank for our clients.

Job Responsibilities

• Provide leadership, management, support, direction, and guidance to a team of Business Relationship Managers within a territory in developing new deposit, cash management, and credit business while focusing on relationship-building, client experience, and risk management
• Manage performance of individual team members, holding all Business Relationship Managers accountable for achieving business priorities with a focus on client experience and risk management
• Manage the area's revenue and profitability and monitor adherence to credit quality, regulatory requirements, and risk protocols; utilize reporting and metrics to monitor team performance, identify trends, and address or elevate issues in a timely manner
• Coach and develop team on all aspects of managing a portfolio, including relationship management, prospecting, profitability, client experience, and risk management; provide expertise to team on loan structuring, pricing, and developing customized solutions; help team identify solutions to complex challenges
• Hold Business Relationship Managers accountable for understanding the personal financial goals and needs of their business clients and connecting them with specialists who can help meet their financial needs
• Build collaborative relationships with partners across lines of business - Chase Wealth Management, Home Lending, Branch Teams, Commercial Bank, and Private Bank - to foster a One Chase, client‑centric environment and represent the bank in a community leadership capacity such as Chamber of Commerce and local non‑profit boards
• Actively recruit and maintain a pipeline of diverse viable candidates; select, hire, develop and retain top quality talent by creating an inclusive and respectful team environment

Required Qualifications, Capabilities, And Skills

• Minimum of 7 years' experience in a Business Banking Relationship Management role or related business lending experience; direct in‑person contact required
• Expert knowledge of deposit and cash management products and services and expert knowledge of business credit underwriting with commercial credit training
• Strong communication skills with individuals at all levels, internally and externally
• Analyze reports, metrics, and other data to identify trends, issues, and opportunities
• Proven ability to build collaborative relationships across the organization and influence others to achieve desired outcomes, and the ability to lead proactively through change; Strong current business network; viewed as a leader in community organizations with demonstrated business acumen
• Balance needs of clients with associated risks and interests of the firm, and consistently use a disciplined process to manage time; use time strategically to balance long‑term and day‑to‑day demands of management role
• Travel occasionally for key business and leadership meetings and training

Preferred Qualifications, Capabilities, And Skills

• Bachelor's degree in Finance or related field or equivalent work experience
• Prior experience in managing a relationship development team
• Highly proficient in Microsoft Office tools including Outlook, Excel, Word, and PowerPoint

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction. Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long‑term.