Business Relationship Manager

Inside Higher Ed; Kennesaw (GA); On-site; USD 65,000 - 80,000; Full time

Job summary

A leading educational institution in Kennesaw is seeking a Business Relationship Manager to serve as a strategic interface between IT services and business units. Responsibilities include building collaborative relationships, advocating for business needs, and ensuring alignment with institutional goals. The ideal candidate will have a Bachelor’s degree and three years of experience in a relevant role. Strong communication and problem-solving skills are essential for success in this position.

Qualifications

• Three years experience in a customer-facing or business/IT liaison role.
• Experience in a higher education or complex organizational environment.

Responsibilities

• Builds and maintains collaborative relationships with stakeholders.
• Serves as a primary contact for IT services and strategic alignment.
• Communicates project updates and service performance clearly.
• Advocates for business needs in IT planning.
• Facilitates service improvement planning and client satisfaction.
• Supports project delivery and ensures stakeholder alignment.
• Identifies and mitigates business and IT risks.
• Translates business requirements into actionable proposals.

Skills

Excellent communication skills

Strong interpersonal skills

Problem-solving skills

Proficiency with Microsoft Office

Attention to detail

Education

Bachelor’s degree in Business Administration or Information Technology

Job description

Business Relationship Manager

Location: Kennesaw, Georgia

Regular/Temporary: Regular

Full/Part Time: Full‑Time

Job Summary: Serves as the strategic interface between University Information Technology Services (UITS) and assigned business units. Ensures that technology initiatives and services align with the strategic goals of the University, promoting value creation, service delivery excellence, and meaningful communication. Builds and maintains trust‑based relationships and advocates for both IT and business stakeholders, ensuring mutual understanding and shared success.

Key Responsibilities

• Builds and maintains strong, collaborative relationships with business and IT stakeholders
• Serves as a primary point of contact for IT services and strategic alignment with business goals
• Communicates clearly with stakeholders regarding project updates, service performance, and IT initiatives
• Advocates for business partners' needs and ensures priorities are reflected in IT planning
• Facilitates service improvement planning and manages client satisfaction feedback loops
• Monitors and supports project delivery, ensuring stakeholder alignment and timely updates
• Identifies and mitigates business and IT risks through proactive engagement and escalation
• Translates business requirements into actionable proposals and supports intake and governance processes

Required Qualifications

• Educational Requirements: Bachelor’s degree from an accredited institution in Business Administration, Information Technology, or a related field.
• Required Experience: Three (3) years of relevant experience in a customer‑facing, business/IT liaison, or stakeholder engagement role, preferably within a higher education or complex organizational environment.

Preferred Qualifications

• Certified Business Relationship Manager (BRMP® or CBRM®) Certification
• Advanced degree from an accredited institution in a related field
• Experience aligning technology solutions with institutional strategy
• Knowledge of market trends, emerging technologies, and industry best practices
• Experience with conflict resolution and change management

Abilities & Skills

• Ability to travel between Kennesaw State campuses and locations as required to maintain effective relationships.
• Excellent communication skills; able to convey complex business and technical concepts to diverse audiences.
• Strong interpersonal, initiative, teamwork, problem‑solving, and organizational skills.
• Proficiency with Microsoft Office suite and related computer applications.
• Strategic thinking and influential relationship building.
• Strong customer service skills and professional phone and e‑mail etiquette.
• Strong attention to detail and follow‑up skills.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University prohibits harassment and discrimination on the basis of race, color, sex, sexual orientation, gender identity, ethnicity or national origin, religion, age, genetic information, disability, veteran or military status, and more. For additional information on this policy or to file a complaint, contact the Office of Institutional Equity at [e-mail].

Background Check

• Standard Enhanced
• Education background check

All final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and before a conditional offer. Candidates with a disqualifying criminal history will be immediately disqualified. All applicants must provide professional references and may undergo additional screenings such as motor‑vehicle report, credit check, pre‑employment drug screening, and credential verification.

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• Driving is not required.
• This role is considered a position of trust.
• No purchasing card (P‑Card) required.
• Travel may be required 1%–24% of the time.