Business Program Manager (II)

Aquent; Mountain View (CA); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Subsidized health, vision, and dental

Retirement plan with match

Free online training

Job summary

Aquent Talent is seeking a Logistics Coordinator to manage global shipments of robotics hardware. You will coordinate with carriers, vendors, and internal teams to ensure timely, secure deliveries, and maintain accurate ticketing and workflows.

This role emphasizes cross‑functional collaboration across engineering, security, and procurement, with a focus on process documentation and continuous improvement. Hybrid work requires on-site presence at least 3 days/week.

Qualifications

• Experience managing global logistics for hardware or robotics-related deliveries.
• Strong customer service orientation with clear communication.
• Proven ability to coordinate cross‑functional teams and vendors.
• Experience negotiating with carriers, suppliers, and service providers.
• Ability to adapt in a fast-paced, research-driven setting.

Responsibilities

• Manage global logistics for robotics platforms and hardware shipments.
• Oversee customs documentation and classification; coordinate with service providers.
• Update ticket trackers and processes; ensure follow‑the‑sun handoffs.
• Lead project work using Asana for events, site acquisitions, and imports.
• Collaborate with engineering, security, procurement, and logistics.",

Skills

Logistics

Customer service

Cross-functional collaboration

Negotiation

Problem solving

Tools

Asana

Ticket systems

PLM basics

Job description

Join a leading technology company, partnered with Aquent, where your expertise will directly contribute to the seamless operation of cutting‑edge robotics and hardware initiatives. This is an opportunity to make a tangible impact on global logistics, ensuring critical technology reaches its destination efficiently and securely, driving innovation forward.

In this dynamic role, you will be instrumental in managing the intricate logistics of international shipments for advanced robotics platforms and hardware. You will navigate complex customs regulations, coordinate with a global network of partners, and ensure projects, from short‑term roadshows to long‑term site acquisitions, are executed flawlessly. Your meticulous attention to detail and proactive problem‑solving will directly support groundbreaking research and development, making a significant contribution to the advancement of innovative technologies.

What You Will Do

• Manage global logistics for robotics platforms and hardware, ensuring timely and secure international shipments.
• Oversee customs documentation, classification, and coordinate with service providers and vendors to streamline processes.
• Facilitate continuous workflow by executing follow-the-sun handoffs with international peers, meticulously updating ticket trackers and process flows.
• Lead project management efforts using tools like Asana for diverse initiatives, from short‑term event support to long‑term site acquisitions and equipment imports.
• Collaborate cross‑functionally with engineering, security, procurement teams, and external logistics/crating specialists.
• Actively participate in team meetings, providing timely updates, tracking milestones, and proactively addressing service failures.
• Serve as a point of escalation for vendor disputes and financial matters, ensuring prompt resolution.
• Contribute to the development of robust process documentation and knowledge base resources.
• Navigate multi‑story facilities and occasionally assist with lifting 30-50 lbs (team lifts available), supporting hands‑on operational needs.

Must-Have Qualifications

• Demonstrated strong organizational skills, capable of managing complex logistics operations.
• Exceptional communication and cross‑functional collaboration abilities, including a strong customer service orientation and negotiation expertise.
• Proven flexibility and adaptability to thrive in a fast‑paced, research‑driven environment with rapidly changing priorities.
• Experience with project management tools, specifically Asana, including tracking meetings and progress.
• High degree of confidentiality and meticulous attention to detail, crucial for handling sensitive engineering hardware and designs.
• Ability to work within a hybrid on‑site environment (at least 3 days/week) and be mobile across floors.
• Eagerness to learn and actively contribute to process documentation.
• Openness to taking direction and performing operational tasks, even with more senior experience.

Nice‑to‑Have Qualifications

• Background in logistics, freight forwarding, or operations, particularly within aerospace, high‑tech hardware supply chain, or similar fields.
• Familiarity with ticket systems.
• Basic understanding of PLM systems or engineering artifacts (e.g., step files).

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

• Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.
• We also offer free online training through Aquent Gymnasium.
• More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.