Business Process Transformation Senior Manager

CBRE, Inc.; Dallas (TX); Híbrido; USD 110.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Annual performance bonus

Descripción de la vacante

CBRE, Inc. is seeking a Sr Manager in Business Process Transformation to lead high-impact AI initiatives across accounting and finance.

This hybrid role focuses on driving operational excellence, transparency, and process innovation through hands-on leadership and governance. The position sits within the Business Transformation Office, building scalable operating models with automation and Agentic AI at scale.

Formación

• Bachelor’s degree required; minimum 5 years in process improvement, project support, or related finance/accounting domain.
• Proven ability to analyze and document complex business processes and data flows.
• Strong understanding of financial principles and ability to develop innovative solutions.
• Excellent problem-solving in a matrixed environment; proficient with AI tools is a plus.

Responsabilidades

• Lead AI transformation projects across accounting and finance with cross-functional teams.
• Develop roadmaps and rollout plans; align scope, timelines, and resources with leadership.
• Identify resources and leverage AI platforms to deliver project outcomes and savings.
• Redesign processes with AI, ensure testing, validation, and controlled release.
• Drive user adoption, communications, and define success metrics for initiatives.
• Prepare updates and run workshops; engage internal and external partners as needed.
• Oversee new process controls design and change management on AI literacy training.
• Define process metrics and SLAs within the AI platform and monitor performance.
• Manage issue resolution during hyper-care periods and escalate to leadership.
• Build relationships with internal clients and platform teams for alignment and transparency.

Conocimientos

AI transformation

Project leadership

Cross-functional collaboration

Process improvement

Stakeholder engagement

Educación

Bachelor’s degree (BA/BS)

Herramientas

Power BI

Microsoft Office

Descripción del empleo

About The Role

As a CBRE BSO Sr Manager Business Process Transformation you will act as a strategic partner, supporting with high-impact AI transformation initiatives across accounting and finance. Drive operational excellence, enhance transparency, with the goal to improve process performance through hands-on project leadership and process innovation.

About The Role

As a CBRE BSO Sr Manager Business Process Transformation you will act as a strategic partner, supporting with high-impact AI transformation initiatives across accounting and finance. Drive operational excellence, enhance transparency, with the goal to improve process performance through hands-on project leadership and process innovation.

This job is part of the Business Transformation Office, which serves as the central engine for change, assisting CBRE businesses in building scalable operating models through automation, including agentic AI at scale and right sourcing including outsourcing and offshoring.

Please Note

• This is a hybrid position.
• The minimum annual compensation for the Project Manager position is $110,000, with a maximum of $120,000 annually.
• This position is eligible for an annual performance bonus!

What You’ll Do

• Lead and actively contribute to the execution of AI transformation strategic projects, collaborating with cross-functional teams to optimize business processes and outcomes.
• Develop and maintain comprehensive project roadmaps and rollout plans; align with department leadership on scope, timelines, and resource needs.
• Identify and build project resources to drive successful delivery of the project leveraging Agentic AI platform.
• Work closely with process owners and project team to redesign the business process leveraging AI, align approach and principles for testing, validation and process release
• Champion new process rollouts by supporting user adoption, communication strategies, and defining success metrics for initiative.
• Facilitate stakeholder engagement by preparing and delivering presentations, project updates, and hold process review workshops.
• Orchestrate the review with internal or external partners of the new designed controls and work closely with change management on AI literacy training.
• Participate and oversee the design of new process metrics and SLAs within the Agentic AI platform.
• Oversee new process issue resolution during hyper care periods, ensuring timely communication and escalation to senior leadership as needed.
• Build and sustain strong relationships with internal clients, business units, and platform teams to ensure alignment and transparency across initiatives.
• Responsible for successfully completion of the project, project cost and savings realization.

What You’ll Need

• Bachelor’s degree (BA/BS) required; minimum of 5 years of experience in process improvement, project support, or property accounting.
• Proven ability to analyze, interpret, and document complex business processes and data flows; skilled in creating process maps, reports, and manuals.
• Deep understanding of financial principles and terminology; capable of developing innovative solutions to complex business challenges.
• Strong problem-solving skills with the ability to navigate ambiguity and deliver results in a matrixed, multi-industry environment.
• Proficiency in Microsoft Office Suite; experience with AI tools and Power BI is highly desirable.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).