Business Process Specialist - Operational Readiness - Remote

Freddie Mac; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Business Process Specialist for a remote role. The position involves representing business interests in a large-scale program, guiding stakeholders through change, and collaborating with cross-functional teams. Ideal candidates will have a Bachelor's degree and three years of relevant experience. The role offers opportunities for career growth in business analysis and project support, alongside a comprehensive benefits package.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Life and Disability Insurance

Paid Time Off

Qualifications

• Three years of experience working in NMDP applicable operations.
• Proven track record for recognizing pain points and recommending solutions.

Responsibilities

• Act as a liaison to business leadership and provide visibility of requirements.
• Work with project team members to identify key milestones and tasks.
• Facilitate trade-off conversations and drive open items to closure.

Skills

Collaboration

Critical Thinking

Communication

Education

Bachelor's Degree in business

Job description

Business Process Specialist - Operational Readiness - Remote

Please apply online using a laptop or desktop computer.

POSITION SUMMARY:

The Business Process Specialist will represent the business (vertical) interests in a large-scale, enterprise-wide business process and technology program. This is an operational role that combines business process knowledge and operational awareness with an ability to guide stakeholders through change. The candidate does not have to have experience in every business process area but needs to recognize who has the right resources, gain the right input and assist with critical decision making. This is an excellent opportunity for someone looking to grow their career in business analysis or project support, while gaining hands-on experience working with cross-functional teams and business stakeholders. This is a remote position (US). #LI-Remote

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ACCOUNTABILITIES:

• Act on behalf of and as a liaison to business leadership Provide visibility and awareness of requirements, process changes, process designs, etc. to business leadership
• Work closely with project team members and Subject Matter Experts (SMEs) to identify key milestones and tasks and create clarity of ownership and accountability
• Facilitate trade-off conversations (escalate & mitigate) and drive open items to closure
• Ensure individuals are informed, prepared, and able to adopt the changes
  • Escalate and help resolve business process related issues and risks
  • Partner with other project roles to identify business process impacts; work with businesses to update and approve process changes
  • Provide input to and support delivery of change management and communication plans & deliverables
  • Partner with training and SMEs to ensure staff onboarding materials are complete, including SOP updates
  • Assist in measuring and monitoring business readiness and user adoption
  • Partner with business to engage Quality and Regulatory Affairs (QRA), including via change control processes, to ensure alignment and compliance
  • Other duties as assigned.

REQUIRED QUALIFICATIONS:

Knowledge of:

• NMDP business processes, policies, and standards as applicable to the business area being represented
• Exposure to analysis strategy setting and implementation of complex, large-scale, cross-functional projects and analyzing business process improvements.

Ability to:

• Plan and prioritize tasks, meet deadlines, and respond appropriately to multiple priorities and changing circumstances.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Apply critical thinking and exercise independent judgement in performance of duties.
• Positively challenge ideas, requests, and needs to ensure business value is delivered.
• Bring diplomacy and tact to difficult situations (i.e., influence and negotiation skills).
• Work in a complex, high speed, self-correcting environment in search of desirable results under conditions of high uncertainty and high change.
• Demonstrate exceptional written and verbal communication skills, presentation and facilitation skills and the ability to communicate at all levels of the organization.

Education and/or Experience:

• Bachelor's Degree in business, healthcare, or related field preferred. However, upon evaluation, equivalent related experience and/or education may be substituted for degree requirement.
• Three years of experience working in NMDP applicable operations
• Proven track record for recognizing pain points and recommending and implementing solutions

PREFERRED QUALIFICATIONS:

• Experience as a Business Lead or Subject Matter Expert in applicable projects or initiatives
• Experience in stakeholder engagement, communications, or change management in applicable projects or initiatives
• Exposure to Business Analysis principles; requirements elicitation and analysis as per International Institute of Business Analysis (IIBA) standards; quality improvement processes; Understanding of Quality Assurance, Project Management and SDLC methodology (e.g., Iterative, Waterfall, Agile) principles.

BENEFITS:
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information

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