Business Process Specialist, Employee Health & Benefits

Marsh; Raleigh (NC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work - 3 days in office

Generous time off

Tuition reimbursement

Professional development opportunities

Charitable contribution match

Stock purchase opportunities

Job summary

Marsh McLennan Agency seeks a Business Process Specialist for Employee Health & Benefits to manage regional back-end operations, oversee outsourcing, and support agency finance processes. You will act as a subject matter expert, educate the field, and drive continuous improvements in workflows across teams.

The role requires at least 3 years in employee benefits, strong communication, and the ability to coordinate multiple initiatives in a fast-paced environment.

Qualifications

• Minimum of 3 years previous insurance agency/brokerage experience in employee benefits required.
• Strong presentation and interpersonal skills required.
• Advanced knowledge of the agency operational procedures and the agency management system required. Effectively work in teams.
• Strong time management skills and the ability to handle multiple projects/priorities essential.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future.
• L&H license (or ability to obtain within 90 days) and/or equivalent job experience

Responsibilities

• A day in the life includes managing back-end operations regionally to ensure smooth workflows.
• Oversee outsourcing teams, monitor utilization, and lead weekly alignment meetings.
• Maintain agency management systems and execute finance-related operational processes.
• Educate the field on outsourcing processes and act as SME for operational questions.
• Support special initiatives and address challenges from finance, systems, outsourcing, reporting, or tech perspectives.

Skills

Presentation skills

Interpersonal skills

Time management

Teamwork

Problem-solving

Independent work

Tools

Applied Epic

BenefitPoint

Sagitta

Smartsheet

M365

Job description

Company:

Marsh McLennan Agency

Description:

Business Process Specialist, Employee Health & Benefits

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Business Process Specialist (EHB) at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

A day in the life of a Business Process Specialist with our EH&B team involves managing and supporting critical back-end operational functions regionally to ensure smooth and efficient workflows. This includes daily oversight of outsourcing teams, where the specialist reroutes assigned tasks as needed, monitors utilization and capacity, and leads weekly meetings to keep teams aligned. They maintain and administer agency management systems and execute key finance-related operational processes, providing essential support to operations leaders. The role requires educating the field on outsourcing processes and acting as a subject matter expert for any operational questions that arise. Additionally, the specialist supports special operational initiatives and addresses any challenges from finance, systems, outsourcing, reporting, or technology perspectives. Success in this fast-paced environment demands strong attention to detail, the ability to work independently, problem-solve in unfamiliar situations, and consistently meet deadlines with impeccable follow-through.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Minimum of 3 years previous insurance agency/brokerage experience in employee benefits required.
• Strong presentation and interpersonal skills required.
• Advanced knowledge of the agency operational procedures and the agency management system required. Effectively work in teams.
• Strong time management skills and the ability to handle multiple projects/priorities essential.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future.

These additional qualifications are a plus, but not required to apply:

• L&H license (or ability to obtain within 90 days) and/or equivalent job experience
• Experience working with Applied Epic, BenefitPoint, Sagitta, Smartsheet, M365 a plus.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work - minimum of 3 days in office presence
• Charitable contribution match programs
• Stock purchase opportunities

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.