Business Process Specialist - Austin Police

City of Austin; United States; On-site; USD 66,000 - 82,000; Full time

Job summary

City of Austin seeks a professional to coordinate business processes and provide administrative support for the APD Recruiting Unit. You will manage workflows, process applicant data, maintain records, and report on progress while driving efficiency and ensuring policy compliance.

You will analyze current practices, compare data, and assist in implementing approved changes, tracking gains and outcomes. Under supervision, you will support project management, quality measurement, and change

Qualifications

• Bachelor’s degree with 1 year related experience; education may substitute for up to 4 years.
• Experience in project coordination.
• Experience gathering and analyzing data to support program improvements and reporting.
• Experience with records management and applicant tracking systems.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Plan, execute and close projects in operational/administrative contexts.
• Develop and maintain databases to support data analysis and research findings.
• Prepare recommendations for implementation of new or revised policies and procedures.
• Write reports that summarize findings and options for action.
• Establish project schedules using planning software and track progress.
• Communicate project/status updates to stakeholders and managers.
• Facilitate and document meetings with action items and process improvements.

Skills

Project management

Change management

Data analysis

Report writing

Stakeholder communication

Education

Bachelor's degree in a related field

Tools

Microsoft Office Suite

Word

Excel

PowerPoint

Outlook

Job description

About This Position

Performs professional business process coordination and administrative support for the Austin Police Recruiting Unit by managing recruiting workflows, coordinating applicant processing, maintaining records and reporting systems, improving operational processes, and providing logistical support for recruiting activities. The position ensures recruiting operations are efficient, compliant with City and departmental policies, and responsive to applicants, staff, and stakeholders. Additionally, the position will improve efficiency by examining current practices and identifying areas for improvement, helping to create a plan for improvement, assisting in implementing approved changes, and tracking the gains and progress of these projects. This will include analyzing current practices, comparing internal data and operations to those of other agencies, aiding in the creation of workflow timelines, and reporting the results to the unit and chain of command.

Purpose

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

Duties, Functions and Responsibilities

• Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following.
• Other related duties may be assigned.
• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
• Develops and maintains databases to support data analysis and research findings for business projects.
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports.
• Communicates project/process status.
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Supervisor and/or Leadership Exercised

None.

Knowledge, Skills, and Abilities

Knowledge of business strategies, objectives, planning, development and management processes and process improvement. Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling. Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes. Knowledge of performance measures, quality improvement programs and project management methods. Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic. Skill in using computers and related software applications. Skill in data analysis and problem solving. Ability to quickly recognize and analyze irregular data and situations. Ability to work independently and with teams.

Minimum Qualifications

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years. Licenses and Certifications Required: None.

Preferred Qualifications

• Experience in project coordination.
• Experience gathering, analyzing, and utilizing data to support program process improvements and program reporting.
• Experience in office administration.
• Experience with records management.
• Experience with recruiting and applicant tracking systems.
• Experience with Microsoft Office Suite, to include Word, Excel, PowerPoint and Outlook.

Compensation Range

The annual hiring range for this position is $65,510.00-$81,890.00.

Notes to Candidate

• Schedule: Monday - Friday, 8:00am - 5:00pm
• Work Address: 1520 Rutherford Lane, Austin, TX 78754

Assessment Statement, if needed

Top candidates will be required to complete an assessment during the interview process.

City of Austin Application

A complete and detailed City of Austin employment application is required to help us better evaluate your qualifications. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience and education that is relevant to this position. Starting salary will be based on overall relevant experience and education. Application must include job titles, job duties performed, full or part-time status. Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment or computer software used. A resume and cover letter must be submitted to be considered for this position but will not substitute for a complete employment application. Please verify the employment history dates on your resume exactly match your online application.

CBI

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Please Click here to find more information.

Secondary Employment

All Austin Police employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department. APD must review all secondary employment. Employees are required to submit a Secondary Employment Application for review and approval upon being hired with APD, as well as current APD employees considering Secondary employment.

Benefits

Working with the Austin Police Department provides a number of health and welfare benefits, such as medical, paid leave time, retirement plan, training opportunities and more. Please click here to find more information. To learn more about working with the City of Austin, click here to watch a short video!

Travel

If you are selected for this position and meet the Driver Safety Standards in the City of Austin, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Important Note to Applicants

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time. This posting can close at any time after 7 days. We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

Value and Innovation

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Competitive Benefits

Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

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EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.