Business Process Reengineering Analyst

Citi; Tennessee; On-site; USD 90,000 - 130,000; Full time

Job summary

Citi is seeking a seasoned Business Process Reengineering Analyst to drive process improvements and optimize workflows across programs. The role emphasizes cross-functional collaboration, data-driven analysis, and stakeholder engagement to deliver impactful changes.

The successful candidate will lead teams of analysts, coordinate with Technology, Product, and Operations, and ensure alignment with regulatory requirements while delivering projects on time.

Qualifications

• Experience as a business analyst or project analyst in complex programs.

Responsibilities

• Supports planning and coordination of day-to-day activities for a program or portfolio.
• Assists with business case, requirement reviews, gap analysis and feasibility studies.
• Finalizes project plans with stakeholders and tracks delivery.
• Gathers, reviews and analyzes data requirements for projects.
• Writes requirements and obtains approvals from stakeholders and end users.
• Reviews functional requirements to ensure alignment with business needs.
• Prioritizes requirements and creates prototypes or mock-ups.
• Collaborates with Technology, Product and Operations Management to prioritize deliveries.
• Leads teams of analysts to deliver on-time, quality system enhancements.
• Performs risk assessment and mitigation planning.
• Produces project status reports and post-project reviews.
• Understands regulatory requirements and bank environment.
• Implements best practices for communication and problem-solving.

Job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Business Process Reengineering Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Assists with business case, review business requirements, gap analysis, feasibility study in long term benefit, requirement and solution review with stakeholders.
• Finalizes the project plan with stakeholders and track closely for successful project delivery.
• Implements advanced strategies for gathering, reviewing and analyzing data requirements.
• Meets with end users to understand business needs, write requirements, conduct walk throughs on requirement documents and obtain Project Sponsor, Product and Operations approvals.
• Reviews Functional Requirements to Business Requirements to ensure Technology has understood and met the end users’ needs/expectations.
• Prioritizes requirements and create conceptual prototypes and mock-ups.
• Partners with Technology, Product and Operations Management Teams to prioritize delivery of key projects.
• Masters strategic business process modeling, traceability and quality management techniques.
• Applies best practices for effective communication and problem-solving.
• Successfully compete for the most sought-after business analyst jobs.
• Leads team of business analysts and testers to achieve on-time and with-quality production delivery dates for system enhancements for multiple Cash projects.
• Collaborates with Technology on any project delays, risk assessment and risk mitigation plans.
• Performs project Status reporting to Project Stakeholders, Product and Operations Partners.
• Prepare Post project MIS, lessons learned and conduct continuous process improvement reviews.
• Understand the bank environment and compliance and regulatory requirements.
• Work with regional and global team and implement the best standards across teams.
• Ensure creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding…