Business Process Manager - Digital Operations Transformation

ABB; Cary (NC); Hybrid; USD 120,000 - 160,000; Full time

Job summary

ABB in North America seeks a seasoned Business Process Manager to lead the BPM organization across ELDS North American sites. You will own operational process governance, drive continuous improvement, and partner with operations, supply chain, engineering, quality, finance, IS, ERP and MES to align requirements with roadmaps.

Lead cross‑site transformation, manage the portfolio, and provide executive visibility into priorities, risks, and realized business value in a hybrid work model.

Qualifications

• Bachelor's degree in Engineering, Information Systems, or related field.
• 10+ years of progressive experience in manufacturing operations, BPM, operational excellence and digital transformation.
• 6+ years of leadership experience with managers, project teams, or cross-functional organizations.
• Guides multi-site transformation, process standardization, change management and portfolio execution.
• Working knowledge of SAP ECC and S4 ERP environments.
• Candidates authorized to work in the US for ABB.

Responsibilities

• Lead, coach, and develop the BPM organization across ELDS North American sites.
• Own operational process governance and continuous improvement priorities across factory sites.
• Manage and prioritize the factory business improvement portfolio with quality, schedule, and budget discipline.
• Serve as senior escalation point for cross-functional factory process and systems issues.
• Partner with plant operations, supply chain, engineering, quality, finance, IS, ERP, MES, and analytics teams.
• Promote process standardization, best-practice sharing, and reuse of capabilities across sites.
• Provide executive-level visibility to priorities, risks, decisions, dependencies, and realized business value.
• Build succession capability, operating cadence, and performance management across the BPM team.

Skills

Leadership

Strategic planning

Cross-functional

Change management

SAP ERP

S/4HANA

MES

Multi-site

Education

Bachelor's degree in Engineering, Information Systems, or related field

Tools

SAP ECC

S/4HANA

MES

ERP systems

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Business Process Manager

In this role, you will have the opportunity to be responsible for analyzing, managing, and improving global and integrated end-to-end business processes. Each day, you will guide the Business Process Owner and IS team for the implementation of the business process application solution. You will also showcase your skills by working closely with all process stakeholders.

The work model for the role is: Hybrid

This role is contributing to the ELDS US Business Line in North America.

Your Role And Responsibilities

• Lead, coach, and develop the factory business process management organization across the ELDS North American sites, and related operations.
• Own operational process governance and continuous improvement priorities across factory sites.
• Manage and prioritize the factory business improvement portfolio, ensuring delivery of measurable benefits with the required quality, schedule, and budget discipline.
• Serve as the senior escalation point for cross-functional factory process and systems issues, supporting rapid resolution and clear decision paths.
• Partner with plant operations, supply chain, engineering, quality, finance, IS, ERP, MES, and analytics teams to align business requirements and technology roadmaps.
• Promote process standardization, best-practice sharing, change adoption, and reuse of capabilities across sites.
• Provide executive-level visibility to priorities, risks, decisions, dependencies, and realized business value.
• Build succession capability, operating cadence, and performance management across the BPM team

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications For The Role

• Bachelor's degree in Engineering, Information Systems, or a related field.
• 10+ years of progressive experience in manufacturing operations, business process management, operational excellence and digital transformation.
• 6+ years of leadership experience with managers, project teams, or cross-functional organizations.
• Demonstrated ability to guide multi-site transformation, process standardization, change management, and portfolio execution
• Working knowledge of SAP ECC and S4 ERP environments
• Candidates already have work authorization that would permit them to work for ABB in the US.

Preferred Qualifications

• Experience with discrete manufacturing environments, specifically preferred NEMA low and medium switchgear and motor control centers
• Working knowledge of SAP ECC, S/4HANA, MES integration with ERP and factory systems, ISA-95 concepts, manufacturing master data, and operational technology governance.
• MES integration with ERP and factory systems, ISA-95 concepts, manufacturing master data, and operational technology governance
• Practical experience operationalizing and implementing AI solutions in a discrete manufacturing environment.
• Well-developed skill set to elicit the actual needs of stakeholders and facilitate communication between organizational units
• Experience configuring and fixing problems with applications within the SAP ERP and system landscape environment
• Broad and deep knowledge of theories, tools and practices in business improvement projects and change management activities
• Understanding of operational and financial metrics

What's In It For You

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff

Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST