Business Process Improvement Analyst
Yale University
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Job summary
Yale University seeks a Business Process Improvement Analyst to advance process improvement capabilities within its Operations portfolio. You will analyze processes, drive data-informed decisions, and implement sustainable solutions across campus services.
The role collaborates with faculty, staff, and leadership to improve service delivery, student and employee experiences, and overall efficiency. Proficiency in AI tools and Lean methods is valued.
Qualifications
- Demonstrated experience utilizing AI for process mapping and task mining to create efficiencies.
- Proven experience in complex project management.
- Developed analytical, creative thinking and problem-solving skills; strong interpersonal and communication abilities.
Responsibilities
- Performs complex data gathering; evaluates information quality and timeliness.
- Collaborates with teams to drive project deliverables and strategies.
- Researches and analyzes data; extracts insights and makes recommendations.
- Develops and presents reports, trainings and presentations to diverse audiences.
Skills
Education
Tools
Job description
Department: Operations Portfolio Management Office - Process Improvement
Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!
Business Process Improvement Analyst is at the heart of cross-functional collaboration and partnership within Operations at Yale University. Reporting to the Director of Process Improvement, within the Office of Strategic Initiatives, this role will be instrumental in building Yale’s process improvement capabilities and methodologies while supporting Yale’s Operations strategic plan and system-wide initiatives.
This role analyzes business processes, identifies improvement opportunities, implements sustainable solutions, and drives operational excellence through data-informed decision-making. The position collaborates with faculty, staff, and leadership to improve service delivery, enhance the student and employee experience, increase organizational efficiency, and support institutional strategic goals.
The role leverages process improvement methodologies, business analytics, automation technologies, and artificial intelligence (AI) tools to optimize workflows, reduce waste, improve compliance, and advance artificial intelligence approaches.
This role will be responsible for implementing and coaching leaders and staff through lean process improvement methodologies to address and solve complex problems and achieve the desired future state. They will assist in maturing Yale’s process improvement model and be proactive leaders partnering with project and change managers throughout the project delivery lifecycle.
Successful candidates in this role will have excellent interpersonal, technical, social and influencing skills. The Business Process Improvement Analyst will lead with curiosity, have an open mind, be a team player, and have exceptional communication skills. They will be responsible for:
- Promoting and role models Yale’s values and leadership behaviors.
- Engaging and supports strategic system-wide initiatives.
- Prompt decision-making and issue resolution.
- Leading and facilitating root cause problem-solving sessions, rapid improvement workshops, and value stream and detailed process mapping sessions.
- Utilize AI tools for process analysis, knowledge management, workflow optimization, and decision support.
- Develop and iterate standard work for current and future processes.
- Deliver just-in-time training to staff and project teams on process improvement methodology and tools.
- Partner with and guide external consultants and subject matter experts.
- Work closely with the Office of Strategic Initiatives' project management and change management teams to achieve desired future state goals and objectives.
- Responsible for documenting, updating, and presenting improvement tools and artifacts as well as status reports.
- Establish performance metrics to ensure sustainability.
- Support all management levels with process adherence, data analysis, and improvement recommendations.
1.Demonstrated experience utilizing AI for process mapping and task mining to create efficiencies.
2.Proven experience in complex project management.
3.Developed analytical, creative thinking and problem-solving skills.
4.Developed interpersonal, written, communication, presentation, and organizational skills.
Lean Six Sigma Green Belt
- Performs complex data/information gathering techniques; evaluates the quality of the information by considering the source, relevancies, and timeliness.
- Collaborates with team members and clients to drive development of project deliverables and strategies.
- Researches, aggregates, and analyzes a variety of data/information; synthesizes large and complex quantities information; extracts meaningful insights and makes recommendations.
- Develops and presents comprehensive and complex reports, recommendations, trainings, and presentations to a variety of audiences.
Bachelor's Degree and seven years of experience or equivalent education and experience.
Proven experience in complex project management. Developed analytical, creative thinking and problem-solving skills. Developed interpersonal, written, communication, presentation, and organizational skills. Proven ability to develop detailed proposals, presentations, and plans.
10/07/2026
Professional
NON
GS-3
GS-3k
$101,300.00 - $151,925.00
A general description of the benefits to be offered with this Managerial & Professional position is available at:
Yale Benefits
Full time
Staff
Hybrid
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks basedon the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties throughtheir hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Yale University is a tobacco-free campus.
Get tailored job recommendations based on your interests.
Collaborating to strengthen communities both internally and externally.
Ample resources and benefits to support your well being.
Belonging Your unique experiences and viewpoints contribute to our community.
Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!
Business Process Improvement Analyst is at the heart of cross-functional collaboration and partnership within Operations at Yale University. Reporting to the Director of Process Improvement, within the Office of Strategic Initiatives, this role will be instrumental in building Yale’s process improvement capabilities and methodologies while supporting Yale’s Operations strategic plan and system-wide initiatives.
This role analyzes business processes, identifies improvement opportunities, implements sustainable solutions, and drives operational excellence through data-informed decision-making. The position collaborates with faculty, staff, and leadership to improve service delivery, enhance the student and employee experience, increase organizational efficiency, and support institutional strategic goals.
The role leverages process improvement methodologies, business analytics, automation technologies, and artificial intelligence (AI) tools to optimize workflows, reduce waste, improve compliance, and advance artificial intelligence approaches.
This role will be responsible for implementing and coaching leaders and staff through lean process improvement methodologies to address and solve complex problems and achieve the desired future state. They will assist in maturing Yale’s process improvement model and be proactive leaders partnering with project and change managers throughout the project delivery lifecycle.
Successful candidates in this role will have excellent interpersonal, technical, social and influencing skills. The Business Process Improvement Analyst will lead with curiosity, have an open mind, be a team player, and have exceptional communication skills. They will be responsible for:
- Promoting and role models Yale’s values and leadership behaviors.
- Engaging and supports strategic system-wide initiatives.
- Prompt decision-making and issue resolution.
- Leading and facilitating root cause problem-solving sessions, rapid improvement workshops, and value stream and detailed process mapping sessions.
- Utilize AI tools for process analysis, knowledge management, workflow optimization, and decision support.
- Develop and iterate standard work for current and future processes.
- Deliver just-in-time training to staff and project teams on process improvement methodology and tools.
- Partner with and guide external consultants and subject matter experts.
- Work closely with the Office of Strategic Initiatives' project management and change management teams to achieve desired future state goals and objectives.
- Responsible for documenting, updating, and presenting improvement tools and artifacts as well as status reports.
- Establish performance metrics to ensure sustainability.
- Support all management levels with process adherence, data analysis, and improvement recommendations.
1.Demonstrated experience utilizing AI for process mapping and task mining to create efficiencies.
2.Proven experience in complex project management.
3.Developed analytical, creative thinking and problem-solving skills.
4.Developed interpersonal, written, communication, presentation, and organizational skills.
Lean Six Sigma Green Belt
- Performs complex data/information gathering techniques; evaluates the quality of the information by considering the source, relevancies, and timeliness.
- Collaborates with team members and clients to drive development of project deliverables and strategies.
- Researches, aggregates, and analyzes a variety of data/information; synthesizes large and complex quantities information; extracts meaningful insights and makes recommendations.
- Develops and presents comprehensive and complex reports, recommendations, trainings, and presentations to a variety of audiences.
Bachelor's Degree and seven years of experience or equivalent education and experience.
Proven experience in complex project management. Developed analytical, creative thinking and problem-solving skills. Developed interpersonal, written, communication, presentation, and organizational skills. Proven ability to develop detailed proposals, presentations, and plans.
10/07/2026
Professional
NON
GS-3
GS-3k
$101,300.00 - $151,925.00
A general description of the benefits to be offered with this Managerial & Professional position is available at:
Yale Benefits
Full time
Staff
Hybrid
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks basedon the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties throughtheir hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Yale University is a tobacco-free campus.
Get tailored job recommendations based on your interests.
Collaborating to strengthen communities both internally and externally.
Ample resources and benefits to support your well being.
Belonging Your unique experiences and viewpoints contribute to our community.
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