Business Process Engineering Manager

Medica; Hopkins (MN); Presencial; USD 113.000 - 170.000; Jornada completa

Descripción de la vacante

Medica seeks a Manager, Lean Six Sigma to partner with leaders across the organization, redesign end-to-end processes, and improve operational performance for members and employees. You will lead high-impact improvement initiatives from problem identification through implementation, facilitate Kaizen events, and coach teams for sustained results.

This onsite role may include direct leadership responsibilities.

Formación

• Bachelor’s degree or equivalent relevant experience plus 7+ years of progressive experience in continuous improvement, BPM or related field.
• Advanced experience applying Lean Six Sigma and leading cross-functional improvement initiatives.
• Experience facilitating Kaizen events and structured improvement workshops with strong communication and influencing skills.
• Experience implementing process improvements that deliver measurable outcomes in health plan or payer operations.

Responsabilidades

• Lead cross-functional business process improvement initiatives from discovery through design, implementation, and sustainment.
• Partner with leaders, employees, vendors, and other stakeholders to identify opportunities that improve efficiency, quality, and experience for members and employees.
• Apply Lean Six Sigma and BPM methodologies to identify root causes, reduce waste and variation, and design improved future-state processes.
• Facilitate and coach Kaizen events and structured problem-solving sessions, using data to develop recommendations and measure results.
• Build cross-functional partnerships, support organizational change, and coach teams to sustain continuous improvement practices.

Conocimientos

Lean Six Sigma

Process improvement

BPM

Stakeholder engagement

Project management

Data-driven decisions

Educación

Bachelor's degree

Herramientas

Microsoft Teams

Visio

Smartsheet

PowerPoint

SharePoint

Descripción del empleo

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm, and every member feels valued.

As the Manager, Lean Six Sigma, you will partner with leaders and teams across the organization to solve complex business challenges, redesign end-to-end processes, improve operational performance, and create better experiences for our members and employees.

Using Lean Six Sigma, business process management, project management, and organizational change management practices, you will lead high-impact improvement initiatives from problem identification through implementation and sustained results. You will also facilitate and coach Kaizen events and collaborative workshops, helping teams identify root causes, remove barriers, and design practical, scalable solutions.

This role is ideal for a collaborative problem solver who can move between strategy and execution, influence across organizational boundaries, and turn data and ideas into measurable improvements.

What You’ll Do

• Lead cross-functional business process improvement initiatives from discovery and analysis through design, implementation, and sustainment.
• Partner with leaders, employees, vendors, and other stakeholders to identify opportunities that improve efficiency, quality, and the member and employee experience.
• Apply Lean Six Sigma and business process management methodologies to identify root causes, reduce waste and variation, and design improved future-state processes.
• Facilitate and coach Kaizen events and structured problem-solving sessions, using data and insights to help develop recommendations and measure results.
• Build strong cross-functional partnerships, support organizational change, and coach teams and leaders to adopt and sustain continuous improvement practices.
• May have direct leadership responsibilities.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree or equivalent relevant experience, plus 7+ years of progressive experience in continuous improvement, Business Process Management (BPM), operational excellence, health plan operations, or a related field.
• Advanced experience applying Lean Six Sigma methodologies and leading cross-functional improvement initiatives from problem identification through implementation.
• Experience facilitating or coaching Kaizen events and structured improvement workshops, with strong communication, presentation, and influencing skills to engage stakeholders at multiple levels.
• Experience implementing process improvements that deliver measurable outcomes within Health plan or payer operations.

Required Certification

Lean Six Sigma Black Belt certification.

Preferred Qualifications

• PMI Project Management Professional (PMP) certification.
• Hands‑on organizational change management experience.
• Experience leading cross-functional process transformation, including process mapping and workflow optimization.

Skills And Abilities

• Strong analytical and problem‑solving skills with the ability to translate complex information into practical recommendations.
• Ability to lead through influence, build alignment, and navigate ambiguity and competing priorities across teams and levels of the organization.
• Strong client and stakeholder orientation, with the ability to balance strategic objectives, operational requirements, and customer impact.
• Proficiency with business collaboration, process mapping, presentation, and project management tools. Experience with Microsoft Teams, Visio, Smartsheet, PowerPoint, and SharePoint is preferred.

This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average at least 3 days per week.

The full salary grade for this position is $113,400 - $194,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $113,400 - $170,100. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.