Business Process & Controls Manager

American Electric Power Co.; Gahanna (OH); Presencial; USD 137.000 - 178.000; Jornada completa

Descripción de la vacante

American Electric Power Co. in Gahanna, OH seeks a Business Process & Controls Manager to oversee the Data Center Tariff (DCT) administration, ensuring regulatory compliance and accurate enrollment, billing, and system configuration.

You will partner with Regulatory, Legal, Accounting, and IT to establish governance and maintain compliance, develop KPIs, and support audits and regulatory reviews of DCT operations.

Formación

• Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field with seven years of related experience; or an Associate degree with nine years of related experience; or a high school diploma/GED with eleven years of related experience.
• CPA, CIA, CISA, or CRMA certification preferred.
• Experience with SOX or a similar internal controls framework.
• Working knowledge of MACSS or another customer billing system.
• Familiarity with PJM market rules and experience supporting regulatory filings or rate cases.
• Experience in internal controls, compliance, or audit.
• Experience with utility tariffs, rates, billing, or regulatory compliance.

Responsabilidades

• Evaluate business processes and internal controls supporting the DCT, identifying control gaps, risks, and improvement opportunities.
• Partner with Regulatory and Legal to interpret tariff requirements and ensure compliant business practices.
• Oversee controls ensuring tariff requirements are accurately configured and maintained in MACSS, including review and approval of system changes.
• Maintain controls over customer enrollment, collateral calculations, tariff applicability, and billing accuracy.
• Establish procedures and monitoring for customer load ramp schedules and PJM Interim Resource Adequacy Service compliance, including curtailment measurement and verification.
• Monitor customer load across affiliated and commonly owned entities to determine tariff eligibility and document conclusions with Legal and Regulatory.
• Investigate and resolve exceptions and variances identified through monitoring.
• Develop and maintain procedures, process narratives, control documentation, KPIs, and management reporting for DCT operations.
• Support internal and external audits and regulatory reviews related to DCT administration.

Conocimientos

Internal controls

Regulatory compliance

Audit

SOX

MACSS knowledge

Billing systems

PJM market rules

Regulatory filings

Financial analysis

Educación

Bachelor's degree in Accounting/Finance/Business

Associate degree + 9 years related experience

High School Diploma/GED + 11 years related experience

Herramientas

MACSS system

Billing system knowledge

Descripción del empleo

Business Process & Controls Manager### Business Process & Controls ManagerApply: Gahanna, OH: Full time: Posted Today: End Date: November 6, 2026 (9 days left to apply): R20297**Job Posting End Date**11-06-2026Please note the job posting will close on the day before the posting end date.**Job Summary**The Business Process & Controls Manager oversees the business processes and internal controls supporting administration of the Data Center Tariff (DCT). This role ensures the tariff is administered in line with regulatory requirements, and that customer enrollment, billing, collateral, and system configuration processes operate accurately and consistently. The position partners with Customer Experience, Regulatory, Legal, Accounting, and IT to establish governance and maintain compliance.**Job Description****What You’ll Do:** * Evaluate business processes and internal controls supporting the DCT, identifying control gaps, risks, and improvement opportunities.* Partner with Regulatory and Legal to interpret tariff requirements and ensure compliant business practices.* Oversee controls ensuring tariff requirements are accurately configured and maintained in MACSS, including review and approval of system changes.* Maintain controls over customer enrollment, collateral calculations, tariff applicability, and billing accuracy.* Establish procedures and monitoring for customer load ramp schedules and PJM Interim Resource Adequacy Service compliance, including curtailment measurement and verification.* Monitor customer load across affiliated and commonly owned entities to determine tariff eligibility and document conclusions with Legal and Regulatory.* Investigate and resolve exceptions and variances identified through monitoring.* Develop and maintain procedures, process narratives, control documentation, KPIs, and management reporting for DCT operations.* Support internal and external audits and regulatory reviews related to DCT administration. **What We're Looking For:****Education requirements are listed below:** * Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field and seven (7) years of related experience; or Associate degree and nine (9) years of related experience; or High School Diploma/GED and eleven (11) years of related experience.**Other:** * CPA, CIA, CISA, or CRMA certification.* Experience with SOX or a similar internal controls framework.* Working knowledge of MACSS or another customer billing system.* Familiarity with PJM market rules and experience supporting regulatory filings or rate cases.* Experience in internal controls, compliance, or audit.* Experience with utility tariffs, rates, billing, or regulatory compliance. **What You’ll Get:**In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.**Where Putting the Customer First Powers Everything We Do!**At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!**Compensation Data****Compensation Grade:**SP20-010**Compensation Range:**$136,539.00 - $177,503.00The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.