Business Process & Controls Manager

American Electric Power; Gahanna (OH); On-site; USD 137,000 - 178,000; Full time

Job summary

American Electric Power is seeking a Business Process & Controls Manager to oversee the Data Center Tariff (DCT) governance, processes, and internal controls. You will partner with Regulatory, Legal, Accounting, IT, and Customer Experience to ensure compliant operations and accurate billing and enrollment in MACSS.

Responsibilities include evaluating controls, addressing gaps, and supporting audits while maintaining regulatory alignment and robust reporting.

Qualifications

• Bachelor's degree required with 7+ years related experience; or Associate degree with 9+ years; or HS diploma with 11+ years.
• CPA, CIA, CISA, or CRMA certification preferred.
• Experience with SOX or similar internal controls framework.
• Working knowledge of MACSS or another customer billing system.
• Familiarity with PJM market rules and regulatory filings or rate cases.
• Experience in internal controls, compliance, or audit.
• Experience with utility tariffs, rates, billing, or regulatory compliance.

Responsibilities

• Evaluate business processes and internal controls for the Data Center Tariff (DCT).
• Identify control gaps, risks, and improvement opportunities.
• Partner with Regulatory and Legal to interpret tariff requirements.
• Ensure compliant configuration and maintenance in MACSS.
• Maintain controls over customer enrollment, collateral calculations, tariff applicability, and billing accuracy.
• Establish procedures and monitoring for load ramp schedules and compliance.
• Monitor tariff eligibility across entities and document conclusions with Legal/Regulatory.
• Investigate and resolve exceptions identified through monitoring.
• Develop procedures, control documentation, KPIs, and management reporting for DCT operations.
• Support internal and external audits and regulatory reviews related to DCT administration.

Skills

SOX experience

Internal controls

PJM market knowledge

Regulatory filings

MACSS knowledge

Regulatory compliance

Auditing

Education

Bachelor's degree in Accounting, Finance, Business Administration, Economics, or related field (7+ years)

Associate degree + 9+ years experience

High School Diploma/GED + 11+ years experience

Tools

MACSS

Job description

Job Posting End Date

11-06-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

The Business Process & Controls Manager oversees the business processes and internal controls supporting administration of the Data Center Tariff (DCT). This role ensures the tariff is administered in line with regulatory requirements, and that customer enrollment, billing, collateral, and system configuration processes operate accurately and consistently. The position partners with Customer Experience, Regulatory, Legal, Accounting, and IT to establish governance and maintain compliance.

Job Description

What You’ll Do:

• Evaluate business processes and internal controls supporting the DCT, identifying control gaps, risks, and improvement opportunities.
• Partner with Regulatory and Legal to interpret tariff requirements and ensure compliant business practices.
• Oversee controls ensuring tariff requirements are accurately configured and maintained in MACSS, including review and approval of system changes.
• Maintain controls over customer enrollment, collateral calculations, tariff applicability, and billing accuracy.
• Establish procedures and monitoring for customer load ramp schedules and PJM Interim Resource Adequacy Service compliance, including curtailment measurement and verification.
• Monitor customer load across affiliated and commonly owned entities to determine tariff eligibility and document conclusions with Legal and Regulatory.
• Investigate and resolve exceptions and variances identified through monitoring.
• Develop and maintain procedures, process narratives, control documentation, KPIs, and management reporting for DCT operations.
• Support internal and external audits and regulatory reviews related to DCT administration.

What We're Looking For:

Education requirements are listed below:

• Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field and seven (7) years of related experience; or Associate degree and nine (9) years of related experience; or High School Diploma/GED and eleven (11) years of related experience.

Other:

• CPA, CIA, CISA, or CRMA certification.
• Experience with SOX or a similar internal controls framework.
• Working knowledge of MACSS or another customer billing system.
• Familiarity with PJM market rules and experience supporting regulatory filings or rate cases.
• Experience in internal controls, compliance, or audit.
• Experience with utility tariffs, rates, billing, or regulatory compliance.

What You’ll Get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do!

At AEP, we’re more than just an energy company - we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-010

Compensation Range:

$136,539.00 - $177,503.00

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.