Business Process & Continuous Improvement Lead

FormFactor, Inc.; San Antonio (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

FormFactor, Inc. in the United States seeks an experienced Business Process & Continuous Improvement Lead to accelerate cross-functional transformation initiatives within the FORM Enterprise Transformation Group.

You will map current-state processes, identify root causes, and design scalable future-state workflows with a hands-on delivery approach. You will lead pilots, rapid prototyping, and governance to ensure adoption, sustainment, and measurable impact across functions including Finance,

Qualifications

• 8+ years of experience in business process improvement, operational excellence, business transformation, industrial engineering, internal controls, quality, supply chain, or related roles.
• Hands-on experience implementing process changes, not only recommending or documenting them.
• Strong facilitation, structured problem-solving, analytical, documentation, and stakeholder-management skills.
• Working knowledge of process governance, decision rights, controls, metrics, change adoption, and sustainment.
• Experience with SIOP / IBP, capacity planning, manufacturing processes, supply chain, service operations, or technology transfer.

Responsibilities

• End-to-End Process Transformation: Lead current-state discovery through interviews, walkthroughs, data review, and end-to-end mapping.
• Identify root causes, bottlenecks, rework, ownership gaps, data issues, and cross-functional handoffs.
• Define future-state processes aligned with business outcomes and establish roles, decision rights, controls, and metrics.
• Develop sequenced implementation roadmaps balancing urgency, continuity, and scalability.
• Plan and facilitate focused improvement workshops, kaizens, and design sessions.
• Convert outputs into actionable owners, milestones, measures, and follow-through mechanisms.
• Lead pilots, measure results, and refine solutions before scale-up.

Skills

Analytical Thinking

Business Process Improvements

Business Process Transformation

Change Adoption

Data Metrics

Industrial Engineering

Internal Controls

Operational Excellence

Process Change Management

Process Governance

Stakeholder Management

Structured Problem Solving

Supply Chain

Education

Bachelor’s degree in Industrial Engineering, Operations, Supply Chain, Business, Engineering, Finance, Information Systems, or a related discipline

Tools

ERP

CRM

Planning Systems

Data Warehouse

Reporting Platforms

Process-Mining

Workflow Tools

Analytics Tools

Automation Tools

Modeling Tools

Job description

Forming Our Future togetherFormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.Shift:The regular hours for this position are day shift.Job Description:FormFactor is seeking an experienced Business Process & Continuous Improvement Lead to accelerate high-priority cross-functional transformation initiatives. As a core member of FORM Enterprise Transformation Group, this role will work alongside business leaders and subject-matter experts to map current-state processes, identify root causes, design scalable future-state workflows, implement improvements, and embed the ownership and operating mechanisms required to sustain results.This is a hands-on delivery role, not a documentation or facilitation-only position. The successful candidate will combine structured problem solving, process design, controls, change adoption, data fluency, and implementation discipline across people, process, data, decision rights, operating cadence, and enabling technology.Key Responsibilities:End-to-End Process TransformationLead current-state discovery through interviews, process walkthroughs, data review, gemba observation, and end-to-end process mapping.Identify root causes, bottlenecks, rework, unclear ownership, control gaps, data issues, and cross-functional handoff breakdowns.Design practical and scalable future-state processes aligned with business outcomes.Define roles, decision rights, handoffs, standard work, controls, operating cadence, escalation paths, and performance measures.Develop sequenced implementation roadmaps that balance urgency, business continuity, and long-term scalability.Continuous Improvement and ImplementationPlan and facilitate focused improvement workshops, root-cause reviews, kaizens, and design sessions.Apply FormFactor 4C, Lean, Six Sigma, value-stream mapping, risk analysis, process design, and other methods selectively based on the problem.Convert workshop outputs into implementable actions, owners, milestones, measures, and follow-through mechanisms.Work directly with business teams to implement new workflows, management systems, controls, documentation, and routines.Lead pilots and rapid prototypes, measure results, and refine solutions before scale-up.Governance, Adoption, and SustainmentEstablish clear process ownership, control points, decision rights, escalation thresholds, and accountability mechanisms.Ensure improvements include appropriate documentation, training, communication, adoption, and reinforcement plans.Partner with the transformation analyst and functional data owners to establish dashboards and operating reviews.Assess whether revised processes are operating as designed and coordinate corrective action where outcomes fall short.Prepare structured handoff packages that transfer ownership, measures, standard work, and ongoing improvement responsibility to the function.Cross-Functional PartnershipPartner with business and operational subject-matter experts who provide domain knowledge and ultimately own adoption.Collaborate with Finance, IT, data, operations, commercial, quality, supply chain, and other functions to integrate process, data, controls, and technology requirements.Translate business needs into clear process and functional requirements for technical teams.Communicate clearly with stakeholders at all levels and surface unresolved barriers and decisions promptly.Build reusable process-improvement methods, standards, and lessons learned.Key Deliverables:Current-state and future-state end-to-end process mapsRoot-cause analyses, gap assessments, and risk / control evaluationsRole charters, decision rights, handoffs, standard work, and operating cadencesPilot and implementation plans with milestones, owners, and measuresTraining, adoption, sustainment, and handoff packagesReusable process-improvement methods and templatesPreferred Qualifications & Experiences:Bachelor’s degree in Industrial Engineering, Operations, Supply Chain, Business, Engineering, Finance, Information Systems, or a related discipline.8+ years of experience in business process improvement, operational excellence, business transformation, industrial engineering, internal controls, quality, supply chain, or related roles.Demonstrated success mapping and redesigning complex end-to-end processes across multiple functions.Hands-on experience implementing process changes, not only recommending or documenting them.Strong facilitation, structured problem-solving, analytical, documentation, and stakeholder-management skills.Working knowledge of process governance, decision rights, controls, metrics, change adoption, and sustainment.Semiconductor, semiconductor equipment, electronics, capital equipment, high-mix manufacturing, service, or logistics experience.Lean Six Sigma Black Belt or Green Belt, BPM, change-management, internal-controls, or related certification.Experience with SIOP / IBP, capacity planning, manufacturing processes, supply chain, service operations, or technology transfer.Experience using process-mining, workflow, analytics, automation, modeling, or visualization tools.Experience working with ERP, CRM, planning, manufacturing execution, data warehouse, or reporting platforms.What Success Looks Like:Success means complex cross-functional processes become simpler, clearer, more scalable, and more reliable. Improvements are implemented in the business, supported by defined owners, decision rights, controls, data, metrics, and operating routines, and continue to perform after FORM Enterprise Transformation Group exits the engagement.Skills:Analytical Thinking, Business Process Improvements, Business Process Transformation, Business Transformation, Change Adoption, Data Metrics, Industrial Engineering, Internal Controls, Operational Excellence, Process Change Management, Process Governance, Stakeholder Management, Structured Problem Solving, Supply ChainEducation & Experience:Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience | RequiredEqual Employment Opportunity StatementFormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.For roles that are designated as remote-eligible, employees cannot be located in: AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.