Business Process Consultant

Tata Consultancy Services; San Antonio (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Tata Consultancy Services in the United States is seeking a senior ServiceNow consultant to lead and shape implementations. You will leverage AI to optimize workflows, guide less complex teams, and specialize in 1–2 ServiceNow offerings to advance your career.

You will translate business requirements into configuration, write user stories, mentor junior staff, share best practices across the BPC community, and maintain certifications while delivering customer-focused solutions remotely.

Qualifications

• Experience leveraging AI to optimize work processes and automate workflows.
• 8+ years progressive professional services experience.
• Willingness to travel up to 50%.
• ServiceNow certifications in aligned workflows.
• Ability to independently drive projects and collaborate.
• Ability to articulate AI system design and ethics clearly.

Responsibilities

• Lead less complex and smaller teams as functional solution lead.
• Specialize in 1-2 ServiceNow offerings for career advancement.
• Translate complex business requirements into configuration needs and write user stories.
• Coach and mentor junior team members and share learnings.
• Contribute leading practices and provide platform expertise.
• Maintain skills and certifications in workflows.

Skills

AI in workflows

Travel up to 50%

ServiceNow

AI ethics

Independent leadership

Collaboration

AI-driven optimization

Productivity improvement

Domain expertise

Solution architecture

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

Job Description

Must Have Technical/Functional Skills

• Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.
• Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.
• Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.
• Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise.
• Share learnings and new practices across the BPC community.
• Apply ServiceNow knowledge and domain expertise in customer engagements to provide optimum workflows.
• Design efficient workflows based on ServiceNow product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
• Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on their specific workflows.

Job Responsibilities

• Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.
• Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.
• Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.
• Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise.
• Share learnings and new practices across the BPC community.
• Apply ServiceOne knowledge and domain expertise in customer engagements to provide optimum workflows.
• Design efficient workflows based on ServiceNow product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
• Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on their specific workflows.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
• Ability to travel up to 50%.
• Industry domain expertise in .
• Creativity with comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflow.
• Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
• Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.

Location: Remote

Salary Range: $110,000-$160,000 a year.