Business Process Consultant

Tata Consultancy Services Limited; Grand Prairie (TX); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage:Medical

Dental & Vision

Disability Insurance

Pet Insurance Plans

Commuter Benefits & Certification & Re

Training Reimbursement

Vacation, Time Off, Holidays

401K Plan, Performance Bonus

Job summary

Tata Consultancy Services Limited in Grand Prairie, TX is seeking a Business Consultant to act as the functional solution lead for ServiceNow engagements, run customer workshops, and translate business requirements into detailed user stories and configurations.

You will mentor teams, drive process optimization, support data migration, testing, and UAT, and help customers adopt new workflows while aligning with ITIL and the Now Create methodology.

Qualifications

• Experience leading functional delivery for engagements or teams.
• Ability to translate complex business requirements into configuration needs.
• Knowledge of ITIL practices and the Now Create methodology.
• Demonstrated capability to drive automation opportunities and value realization.
• Willingness to travel up to 50%.

Responsibilities

• Act as the functional solution lead for smaller or less complex engagements and delivery teams.
• Develop strong expertise in one or two ServiceNow offerings and apply aligned industry knowledge to customer challenges.
• Lead customer workshops, analyze current workflows, and design future-state processes aligned with the customer journey and desired business outcomes.
• Translate complex business requirements into functional specifications, configuration needs, agile user stories, acceptance criteria, testing strategies, and knowledge-transfer materials.
• Identify opportunities for process improvement, automation, adoption, and measurable value realization.
• Lead functional participation in solution build and configuration, sprint planning, data migration, testing, UAT, defect remediation, transition, and closeout.
• Train customers to create and maintain their own user stories, acceptance criteria, testing strategies, and knowledge-transfer documentation.
• Coach and mentor Business Process Consultants and Associate Business Process Consultants on solution design, skill development, and project challenges.
• Contribute leading practices and lessons learned across the Business Process Consultant community and provide customer-based feedback to product development.
• Maintain current skills and certifications for the aligned workflow and clearly relate ServiceNow capabilities and solution stories to the customer's industry and operating context.

Skills

Workflow expertise

Delivery leadership

Customer advisory

Requirements mapping

Travel ability

AI for workflows

AI ethics

SDLC methods

Education

ServiceNow CSA

Certified Implementation Specialist (ServiceNow)

Tools

ServiceNow

Job description

Job Description

Key Responsibilities

• Act as the functional solution lead for smaller or less complex engagements and delivery teams.
• Develop strong expertise in one or two ServiceNow offerings and apply aligned industry knowledge to customer challenges.
• Lead customer workshops, analyze current workflows, and design future-state processes aligned with the customer journey and desired business outcomes.
• Translate complex business requirements into functional specifications, configuration needs, agile user stories, acceptance criteria, testing strategies, and knowledge-transfer materials.
• Identify opportunities for process improvement, automation, adoption, and measurable value realization.
• Lead functional participation in solution build and configuration, sprint planning, data migration, testing, UAT, defect remediation, transition, and closeout.
• Train customers to create and maintain their own user stories, acceptance criteria, testing strategies, and knowledge-transfer documentation.
• Coach and mentor Business Process Consultants and Associate Business Process Consultants on solution design, skill development, and project challenges.
• Contribute leading practices and lessons learned across the Business Process Consultant community and provide customer-based feedback to product development.
• Maintain current skills and certifications for the aligned workflow and clearly relate ServiceNow capabilities and solution stories to the customer's industry and operating context.

Delivery Lifecycle Expectations

• Initiate: Review process guides, technical documents, and customer training materials; attend internal knowledge transfer; shape workshop agendas, plans, schedules, and customer questionnaires; and provide process guidance during kickoff.
• Plan: Lead and participate in workshops, gather and document business requirements, translate requirements into functional specifications and user stories, and advise on communications, acceptance criteria, mitigation plans, and applicable change-impact or workforce-transition plans.
• Execute: Lead functional participation in solution build and configuration, drive sprint planning and data migration, and lead functional testing based on solution complexity.
• Deliver: Guide UAT migration and defect remediation and shape adoption strategies, training plans, transition activities, and customer readiness.
• Close: Review defect remediation, oversee incorporation of production feedback, coordinate the production deployment decision with the customer, and provide input for closeout and lessons learned.

Qualifications

• Deep workflow expertise and industry-domain knowledge aligned with the supported ServiceNow offering.
• Demonstrated success independently leading functional delivery for smaller engagements or teams and driving complex issues through analysis and resolution.
• Strong customer-facing advisory, workshop facilitation, process-design, requirements, user-story development, testing, training, and stakeholder-management skills.
• Experience translating complex business requirements into configuration needs and identifying process-improvement and automation opportunities.
• Required certification: ServiceNow Certified System Administrator (CSA).
• A Certified Implementation Specialist certification in the aligned workflow is preferred.
• Working knowledge of Scrum, ITIL, and the Now Create methodology; Scrum and ITIL certifications are optional.
• Ability to independently use AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
• Ability to clearly explain AI system design, ethical implications, platform use cases, and responsible, value-driven AI adoption.
• Ability to travel up to 50%.

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $100,000 - $150,000 a year

Location

Grand Prairie, TX

Function

TECHNOLOGY

Role

Business Consultant