Business Process Analyst, Surety

Marsh McLennan Companies; City of White Plains (NY); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading insurance brokerage firm in White Plains is seeking a Business Process Analyst, Surety. This role involves designing and implementing solutions for client service processes while collaborating with various teams. Ideal candidates should have over 5 years of experience in the insurance industry and strong skills in process improvement. Benefits include generous time off and remote work options.

Benefits

Generous time off

Tuition reimbursement

Remote work opportunities

Charitable contribution match programs

Stock purchase opportunities

Qualifications

• 5+ years in designated line of business.
• 5+ years in a client facing servicing and/or business process role.
• Proven critical thinking, analytical, and problem-solving skills.
• Experience with process improvement and refining workflows.

Responsibilities

• Design and implement solutions for client service processes.
• Collaborate with regional resources to identify and solve problems.
• Document and maintain procedures for training and reference.

Skills

Understanding of the insurance brokerage business

Client facing servicing experience

Critical thinking

Process improvement

Strong organizational skills

Experience with agency management systems

Experience with CRM systems

Creating and maintaining procedure documentation

Tools

Applied Epic

Salesforce

Job description

Overview

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Business Process Analyst, Surety at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

Responsibilities

A day in the life.

As our Business Process Analyst, Surety you will be an expert in client service processes. You will report to the Surety Business Process Leader, and will work with various applications, including our agency management system and related platforms. You will work closely with the Business Process team and will lead specific projects related to the development and implementation new processes and systems. You’ll also play a key role in significant changes or transitions from existing processes and serve as a bridge to ensure there’s a connected client experience across disciplines. As the Business Process Analyst, Surety you will design and implement solutions that maximize efficiency by seamlessly connecting people to resources needed to execute within their roles.

Additional responsibilities include :

• Participating in regional workgroups to define requirements, redesign, and implement best-in class business processes, workflows and data standards.
• Document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference
• Collaborate with regional resources and other stakeholders to identify problems and suggest solutions through developing creative and scalable ways to solve organizational challenges. You will consistently demonstrate MMA core values of integrity, collaboration, passion, innovation, and accountability.

Our future colleague.

Qualifications

We’d love to meet you if your professional track record includes these skills :

• Understanding of the insurance brokerage business with 5+ years in designated line of business
• 5+ years of experience in a client facing servicing and / or business process role
• Proven critical thinking, analytical, and problem-solving skills
• A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices
• Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
• Experience working with agency management systems such as Applied Epic
• Experience working with client relationship (CRM) system such as Salesforce
• Experience creating and maintaining procedure documentation

We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Benefits

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are :

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Remote Work, but some travel will be required
• Charitable contribution match programs
• Stock purchase opportunities