Business Process Analyst (Support Services)

Cathay Bank; Rosemead (CA); On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Cathay Bank in Rosemead, CA seeks an experienced operations analyst to identify, develop, and support new processes and reporting systems that increase efficiency across branches and back-office units.

You will analyze financial data, support testing of banking applications, and manage BI reports using IBS Insight, BIC, and related tools. This role requires three years in banking and a strong mix of analytical and communication skills.

Qualifications

• Minimum three years of experience in banking/financial services.
• IBS Insight Deposit System knowledge with BIC, TellerInsight, Sales Management, and Deposit Origination.
• System testing experience required.
• Good understanding of banking and branch operations.

Responsibilities

• Gather and analyze data using BI to support strategic needs.
• Design and develop BI reports to support operational requirements.
• Maintain library of model reports for recurring information.
• Validate the integrity of reporting models and implement changes.
• Prepare regularly scheduled or special management report requests.
• Assist with system testing and documentation for requests.
• Manage the Business Change Request process with stakeholders through submission and sign-off.
• Open and monitor tickets with vendors (FIS and Trustage) for IBS insights issues.

Skills

Analytical skills

Project management

Organizational skills

Communication

MS Office

Education

College degree

Tools

IBS Insight

TellerInsight

Sales Management

Deposit Origination

Job description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

What our team members are saying:

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Learn more about us at cathaybank.com

GENERAL SUMMARY

Responsible for identifying, developing, supporting and/or implementing new operational processes and systems that increase efficiency and effectiveness within branches and back-office units. Responsible for analyzing financial data and transactions to identify risks and opportunities for improvement. Planning, organizing, tracking, and controlling the efforts and resources of various moderate scope operations projects. Support user acceptance testing for banking applications, ensuring the new enhancements meet the business requirements and function as intended. Support the delivery of solutions that improve everyday business processes, meet set objectives and solve business problems within agreed upon schedule.

DIRECT REPORTS

The incumbent has no direct reports.

ESSENTIAL FUNCTIONS

• Support Business Units reporting needs by gathering and analyzing data using Business Intelligence (BIC) for the purpose of identifying solutions for strategic business needs and/or operational requirements.
• Design and develop reports using Business Intelligence (BIC) to support the operations department in meeting operational and strategic reporting requirements.
• Maintain a library of model reports for various types of recurring or repetitive information gathering.
• Validate the integrity of reporting models and make changes as required.
• Compile data and prepare regularly scheduled or special management report requests.
• Assist with all aspects of systems related requests, including system testing and documentation.
• Manage the Business Change Request (BCR) process by guiding stakeholders through BCR forms submission, documentation for testing and validation and official sign-off for enhancements and changes.
• Open and monitor tickets with vendors such as FIS and Trustage for any IBS Insight and/or form issues.

QUALIFICATIONS

• Education: College Graduate or equivalent experience required.
• Experience: Minimum three years of experience in banking/financial services. IBS Insight Deposit System knowledge including familiarity with BIC, TellerInsight, Sales Management and Deposit Origination functionality required. System testing experience required. Must have a good understanding of banking and branch operations.
• Skills/Ability: Analytical approach to research. Good understanding of project management concepts. Good organizational skills. Ability to communicate with staff at all levels. PC proficient, including Excel, Word and PowerPoint. Ability to work with minimal supervision.

• Familiarity with branch and back-office functions, systems and related policies and procedures and regulatory issues.
• Ability to work independently and in a team environment.
• Ability to organize and coordinate multiple tasks.
• Detail oriented.
• Strong analytical, critical thinking along with written and verbal communication skills.
• Must show initiative, be self‑motivated, and adapt well to a changing environment.
• Must be committed to seeking opportunities for improvement and possess the ability to achieve results despite challenges.

OTHER DETAILS

Pay Range: $68,000 - $80,000 / year

Pay determined based on job-related knowledge, skills, experience, and location.

This position may be eligible for incentive compensation.

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.

Cathay Bank is an Equal Opportunity and Affi…

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Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at [phone] or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.