Relationship Banker II

Cathay Bank; California; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Full-time benefits package

Job summary

Cathay Bank is seeking a customer-focused assistant to open new accounts, cross-sell bank products, and resolve customer service issues. You will process teller transactions and support operations while following regulatory and security procedures.

The role requires strong communication, multitasking, and reliability, with additional responsibilities in maintaining confidentiality and aiding bank partners. Weekend and extended hours may be required.

Qualifications

• College degree in business, accounting or finance preferred, but not required.
• 1-2 years of cash handling, customer service in a retail environment, or sales experience required.
• Minimum 1 year new accounts, sales experience, or relevant banking experience, preferred.
• Motivated to consistently provide our customers with excellent service and help them achieve their financial goals.
• PC literate and typing proficient. Data entry, 10-key, banking software, and Microsoft Office familiarity a plus.
• Detail-oriented and organized – can multi-task, work well under pressure and follow through on commitments.
• Excellent interpersonal, listening, and communication skills – build trust and relationships.
• Able and willing to commute as required for business needs.

Responsibilities

• Open new accounts and process teller transactions with accuracy.
• Cross-sell bank products/services and refer customers to other areas of the bank.
• Provide exceptional customer service and resolve issues.
• Follow bank regulations and security procedures to minimize risk.
• Maintain confidentiality of customer and bank information.
• Assist with problem resolution and daily operations.

Skills

Customer service

Sales

Communication

Multitasking

Bilingual English/Chinese

Education

College degree in business/finance preferred

Tools

Banking software

10-key

MS Word

Excel

Job description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

What our team members are saying:

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Learn more about us at cathaybank.com

GENERAL SUMMARY

Responsible for primarily opening new accounts, cross-selling bank products/services, referring customers to other areas of the bank as appropriate, and resolving customer service issues. As needed, will process teller transactions and provide operational support. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. Follow regulations and bank security procedures to protect customers as well as minimize risk to the bank.

ESSENTIAL FUNCTIONS

New Accounts

• Perform all aspects of new account opening procedures for all bank products/services.
• Answer customer inquiries, make appropriate financial solutions and recommendations and assist with problem resolution.
• Perform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes.
• Maintain confidentiality of customer information as well as Bank proprietary information.

Sales & Service

• Identify sales opportunities to cross-sell bank products and services to ensure customers’ financial goals are met.
• Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.
• Maintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Mortgage Loan Originators, Commercial Lenders).
• Proactively support branch new business promotions.

Operations

• Perform deposits and withdrawal transactions.
• Reconcile and balance teller cash drawer.
• Process outgoing wires.
• Essential functions of Safe Deposit box (e.g. entry, opening, maintenance).
• Assist customers with problem resolution.
• Assist in ATM balancing.
• Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports.

QUALIFICATIONS

• College degree in business, accounting or finance preferred, but not required
• 1-2 years of cash handling, customer service in a retail environment, or sales experience required. Banking experience is a plus.
• Minimum 1 year new accounts, sales experience, or relevant banking experience, preferred.
• Motivated to consistently provide our customers with excellent service and help them achieve their financial goals.
• PC literate and typing proficient. Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.
• Detail-oriented and organized – can multi-task, work well under pressure and follow through on commitments.
• Excellent interpersonal, listening, and communication skills – can make personal connections, engage and educate the customer, ask open-ended questions, listen to establish trust and build lasting relationships.
• Demonstrated ability to assess customer needs, provide appropriate solutions or recommendations, and optimize sales opportunities to new and existing customers
• Ability to work independently and as part of team.
• Ability to give and receive feedback to improve skills and job knowledge.
• Able to work weekends and extended hours as required to meet business demands
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.
• May obtain (optional) MLO (Mortgage Loan Originator) status to originate mortgage loans. Must possess an active registration or be eligible for registration under the Nationwide Licensing System & Registry (NMLS).
• Able and willing to commute as required for business needs.

OTHER DETAILS

$22.00 – $25.00 / hour

Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for incentive compensation.

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.

Cathay Bank is an Equal Opportunity and AffRenative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Click here to view the “Know Your Rights: Workplace Discrimination is Illegal” Poster:
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Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at [phone] or [e-mail] contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.