Business Process Analyst (Support Services)

Cathay Bank; Rosemead (CA); Presencial; USD 68 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

FSAs

HSA with company contributions

Voluntary coverages

401(k)

Resumo da oferta

Cathay Bank seeks a detail-oriented Operations Analyst to enhance branch and back-office efficiency through data-driven reporting and process improvements.

You will design BI reports, validate data integrity, and support system testing and documentation while coordinating with vendors and internal teams in a fast-paced banking environment.

Qualificações

• 3+ years of experience in banking/financial services.
• Familiar with IBS Insight Deposit System and related tools.
• Strong analytical and organizational skills.
• Ability to communicate with staff at all levels and work with minimal supervision.

Responsabilidades

• Gather and analyze data using BI to identify solutions for strategic business needs and operational requirements.
• Design and develop reports using BI to support operations in meeting reporting requirements.
• Maintain a library of model reports for recurring information gathering.
• Validate the integrity of reporting models and update as needed.
• Compile data and prepare management report requests.
• Assist with system-related requests, including testing and documentation.
• Manage the Business Change Request (BCR) process from submission to sign-off.
• Open and monitor tickets with vendors (FIS, Trustage) for IBS issues.

Conhecimentos

Analytical thinking

Project management

Communication skills

MS Office

Formação académica

College Graduate or equivalent experience

Ferramentas

IBS Insight Deposit System

TellerInsight

Sales Management

Deposit Origination

Descrição da oferta de emprego

People Drive Our Success
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.
What our team members are saying:Video Clip 1Video Clip 2Video Clip 3
Learn more about us at cathaybank.com

GENERAL SUMMARY

Responsible for identifying, developing, supporting and/or implementing new operational processes and systems that increase efficiency and effectiveness within branches and back-office units. Responsible for analyzing financial data and transactions to identify risks and opportunities for improvement. Planning, organizing, tracking, and controlling the efforts and resources of various moderate scope operations projects. Support user acceptance testing for banking applications, ensuring the new enhancements meet the business requirements and function as intended. Support the delivery of solutions that improve everyday business processes, meet set objectives and solve business problems within agreed upon schedule.

DIRECT REPORTS

The incumbent has no direct reports.

ESSENTIAL FUNCTIONS

• Support Business Units reporting needs by gathering and analyzing data using Business Intelligence (BIC) for the purpose of identifying solutions for strategic business needs and/or operational requirements.
• Design and develop reports using Business Intelligence (BIC) to support the operations department in meeting operational and strategic reporting requirements.
• Maintain a library of model reports for various types of recurring or repetitive information gathering.
• Validate the integrity of reporting models and make changes as required.
• Compile data and prepare regularly scheduled or special management report requests.
• Assist with all aspects of systems related requests, including system testing and documentation.
• Manage the Business Change Request (BCR) process by guiding stakeholders through BCR forms submission, documentation for testing and validation and official sign-off for enhancements and changes.
• Open and monitor tickets with vendors such as FIS and Trustage for any IBS Insight and/or form issues.

QUALIFICATIONS

• Education: College Graduate or equivalent experience required.
• Experience: Minimum three years of experience in banking/financial services. IBS Insight Deposit System knowledge including familiarity with BIC, TellerInsight, Sales Management and Deposit Origination functionality required. System testing experience required. Must have a good understanding of banking and branch operations.
• Skills/Ability: Analytical approach to research. Good understanding of project management concepts. Good organizational skills. Ability to communicate with staff at all levels. PC proficient, including Excel, Word and PowerPoint. Ability to work with minimal supervision.

• Familiarity with branch and back-office functions, systems and related policies and procedures and regulatory issues.
• Ability to work independently and in a team environment.
• Ability to organize and coordinate multiple tasks.
• Detail oriented.
• Strong analytical, critical thinking along with written and verbal communication skills.
• Must show initiative, be self-motivated, and adapt well to a changing environment.
• Must be committed to seeking opportunities for improvement and possess the ability to achieve results despite challenges.

OTHER DETAILS

Pay Range: $68,000 - $80,000 / year

Pay determined based on job-related knowledge, skills, experience, and location.

This position may be eligible for incentive compensation.

• coverage for medical insurance
• dental insurance
• vision insurance
• life insurance
• long-term disability insurance
• flexible spending accounts (FSAs)
• health saving account (HSA) with company contributions
• voluntary coverages
• 401(k)

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy .

Cathay Bank is an Equal Opportunity and Aff…?

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Cathay Bank endeavors to makewww.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at [phone] [e-mail] contact information is for accommodation requests only and cannot be used to inquire about the status of applications