Business Process Analyst I/II/III

Greenheck Group; United States; On-site; USD 63,000 - 106,000; Full time

Benefits offered by this job

Health & Family Support

Financial Security

Learning & Development

Rewards & Recognition

Wellbeing & Mental Health

Work-Life Balance

Fun Perks

Job summary

Greenheck Group, a global leader in air movement and ventilation, seeks a Business Process Analyst to optimize order-to-cash and related systems. You will collaborate with business units and IT to define requirements, drive process improvements, and deploy dashboards across ERP, WMS, and TMS.

The role emphasizes project management, data analytics, and adoption of AI tools to enhance efficiency. On-site work at multiple locations with modest travel may apply.

Qualifications

• 2-4 years of relevant work experience required.
• SAP (ERP) experience preferred.
• Experience with SQL dashboard and AI tools strongly preferred.
• Knowledge of areas that support the quote-to-cash process preferred.
• Experience in gathering and documenting business requirements and training preferred.
• Project management skills preferred.
• Experience with lean manufacturing concepts preferred.

Responsibilities

• Develop, manage, lead, prioritize and support an on-going list of system related projects that could impact customer satisfaction, productivity gains or cost savings.
• Take ownership of projects from concept to completion; manage multiple projects simultaneously.
• Define bottlenecks, standardize and enhance processes to execute opportunities for improvement.
• Partner with Corporate IT to assist in definition of system requirements and initiatives.
• Lead change management within the business unit and coordinate with IT and stakeholders.
• Identify and implement improvements across ERP, WMS, and TMS; develop dashboards and data pipelines.

Skills

SQL dashboards

AI tools

Project management

Data analysis

Change management

Education

Bachelor's degree

Lean Leader Certification

Tools

SAP (ERP)

JIRA

MII

Job description

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things.

WHAT YOU'LL BE DOING

• Work with Business Unit Managers to develop, manage, lead, prioritize and support an on-going list of system related projects that could directly correlate to customer satisfaction, either internal or external, productivity gains and/or cost savings.
• Take ownership of projects and work with the necessary individuals throughout the lifecycle of the project from concept to completion. The ability to simultaneously manage multiple projects is essential to be successful in this role.
• Work with business unit sectors to define bottlenecks, standardize and/or enhance processes to execute opportunities for improvement which eliminate human error.
• Partner with the Corporate IT teams to assist in the definition of system requirements.
• Support process improvements in the definition and implementation of specific corporate IT initiatives as they impact the business unit.
• Lead change management within the business unit in all aspects of the change management process.
• Communicate programming needs to the centralized IT department and work closely with Programmers and/or IT Analysts to implement changes in an efficient and timely manner.
• Translate business requirements into system specifications. Gather, document and implement business requirements utilizing any/all GPS tools and techniques.
• Audit existing business processes to ensure procedures and best practices are being followed. Address all non-conformances and/or training to support procedures/processes.
• Provide technical support and troubleshooting of current systems used for all business unit processes with an emphasis on manufacturing.
• This position will focus on the entire order to cash business process and the multitude of systems that may support these processes.
• Identify and implement improvements, coordinate and present process related training initiatives within the business unit as it relates to systems. This includes but is not limited to JIRA, SAP, MII, etc.
• Develop processes, procedures and supporting documentation to enhance cost, quality and customer service while ensuring safety and compliance with government regulations.
• Mentor other analysts and provide facilitation assistance on relevant projects/project management information. May supervise support staff. If applicable, manage employee development planning as well as support, coordinate and execute the employee performance process.
• Effectively lead, train and/or mentor other analyst professionals on complex technical material and/or solutions.
• Identify, design, and maintain operational dashboards and automated data pipelines that consolidate data across ERP, WMS, and TMS platforms delivering clean, reliable datasets with meaningful narratives for operations and functional stakeholders.
• Identify, pilot, and embed AI and analytics tools into daily operations; serve as a hands‑on coach and subject matter expert helping the team leverage emerging capabilities effectively.

WHAT YOU SHOULD HAVE AS A BUSINESS PROCESS ANALYST I

• 2-4 years of relevant work experience required.
• 4 Year / Bachelor Degree or equivalent years of job experience required.
• SAP (ERP) experience preferred.
• Knowledge of areas that support the quote-to-cash process preferred.
• Experience in gathering and documenting business requirements and training preferred.
• Project management skills preferred.
• Experience with SQL dashboard and AI tools strongly preferred.

WHAT YOU SHOULD HAVE AS A BUSINESS PROCESS ANALYST II

• 4-6 years of relevant work experience required.
• 4 Year / bachelor's degree or equivalent years of job experience required.
• SAP (ERP) experience required.
• Systems, Engineering, or Manufacturing background, as well as familiarity with lean manufacturing concepts required.
• Project management skills and ability to manage multiple projects simultaneously is required.
• Integrated knowledge of areas that support the quote-to-cash process required.
• Expected to complete internal Lean Leader Certification.
• SQL skills: ability to independently query, clean, and manipulate large operational datasets to support reporting and analytics needs.
• Demonstrated experience using AI tools (generative AI, predictive analytics, or automation platforms) in a professional setting to improve processes or support decision-making.

WHAT YOU SHOULD HAVE AS A BUSINESS PROCESS ANALYST III

• 6-8 years of relevant work experience required.
• 4 Year / bachelor’s degree or equivalent years of job experience required.
• SAP (ERP) experience required.
• Systems, Engineering, or Manufacturing background, as well as familiarity with lean manufacturing concepts required.
• Project management skills and ability to manage multiple projects simultaneously is required.
• Integrated knowledge of areas that support the quote-to-cash process required.
• Expected to complete internal Lean Leader Certification.
• Strong SQL skills: ability to independently query, clean, and manipulate large operational datasets to support reporting and analytics needs.
• Demonstrated experience using AI tools (generative AI, predictive analytics, or automation platforms) in a professional setting to improve processes or support decision-making.

SOME THINGS WE THINK YOU SHOULD KNOW

Will work on-site at our Tulsa, OK or Schofield, WI location. Minimal travel will be required for this role.

COMPENSATION & BENEFITS

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $62,685 - $105,903 and may vary based on factors such as job-related knowledge, skills, experience, and performance.

• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work-Life Balance
• Fun Perks

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

PHYSICAL REQUIREMENTS

Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks. Work may be performed in company’s setting, home, or hybrid.

EEO STATEMENT

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ACCOMMODATIONS REQUEST

Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email [e-mail] with your name, job title, posting number, and requested accommodation.

If you’re looking for a place to grow while working with happy, enthusiastic, values-based people, you’ll enjoy your career with us! We couldn’t be voted Forbes America’s Best Mid-Size Employer five times running without our talented teams in every area of Greenheck Group. Are you interested in engineering and product design? How about getting hands‑on production experience out in the shop? Maybe you’re a fan of numbers and love finance and accounting. What about representing Greenheck Group as on our marketing and sales teams? Or advocating for our team members in human resources? No matter your talents, interests, or skill level, we welcome you to become part of our team.

Greenheck Group began in 1947 when two brothers, Bob and Bernie, saw an opportunity for improvement within the commercial air movement industry. With a lot of hard work, determination, and persistence, they created products that were innovative, easy to use, and better met the needs of the customer. Bob and Bernie believed in being the easiest company to do business with and often went above and beyond to make the customer happy. Bernie focused on generating connections with customers and sales partners, Bob focused on creating innovative products that worked, and were easy to use and install. Both brothers believed in pushing past the standards set by their competitors.