Business Process Analyst – FAR, KB & Help Desk

Cornerstone Defense LLC; Chantilly (VA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Cornerstone Defense LLC is seeking a Business Process Analyst in Chantilly, VA to create, document, maintain, and enhance client-specific business processes and knowledgebases. You will coordinate with project managers and teams to reflect regulatory updates and policy changes in Clent’s solutions.

As part of an integrated team, you will support Level I help desk activities, analyze requirements, and translate them into precise specifications while advising on process improvements and compliance

Qualifications

• 2+ years prior work experience.
• Ability to work in a team-oriented environment for a matrixed organization.
• Functional knowledge of productivity tools such as Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Ability to collaborate with internal and external customers.
• Demonstrated analytical capabilities.

Responsibilities

• Develop and maintain a fundamental understanding of Federal Acquisition Regulation (FAR), policies, and practices.
• Maintain currency with FAR policies and practices by attending continuing education courses, participating in research assignments, and self-initiated exploration of related publications
• Develop the skills required to maintain, enhance, and test client agency KBs by gaining a complete understanding of team procedures and toolsets, and through the successful completion of staff training exercises and individual KB assignments (tasks)
• Perform Knowledgebase configurations, logic, implementation, and business process verification/testing
• Analyze Regulatory changes and determine their impact on clientproducts
• Analyze business and user needs, document user requirements, and translate into accurate specifications
• Achieve proficiency in all major clientproducts, including the AAMS software suite, through internal staffing training, self-guided tutorials, and daily exposure to individual product feature sets
• Obtain competency in Level I customer support functions and internal helpdesk procedures through call monitoring and participate in helpdesk activities/functions
• All other duties as assigned

Skills

Team oriented

MS Office

Communication skills

Collaboration

Analytical skills

2+ years experience

Job description

Cornerstone Defense LLC is seeking a Business Process Analyst in Chantilly, VA to create, document, maintain, and enhance client-specific business processes and knowledgebases. You will coordinate with project managers and teams to reflect regulatory updates and policy changes in Clent’s solutions.

As part of an integrated team, you will support Level I help desk activities, analyze requirements, and translate them into precise specifications while advising on process improvements and compliance