Business Process Analyst, Employee Health & Benefits

National African-American Insurance Association (NAAIA); City of White Plains (NY); Remote; USD 72,000 - 136,000; Full time

Job summary

A leading insurance and benefits provider is seeking a Business Process Analyst to optimize client service processes. Candidates should have over 5 years of experience in Employee Health & Benefits and strong problem-solving skills. The role includes participation in workgroups, documentation of procedures, and collaboration to implement efficient solutions. Benefits include generous time off and remote work options.

Benefits

Generous time off, including personal and volunteering

Tuition reimbursement and professional development

Remote Work with some required travel

Charitable contribution match programs

Stock purchase opportunities

Qualifications

• 5+ years of experience in Employee Health & Benefits.
• 5+ years of experience in a client facing servicing and/or business process role.
• Legal work authorization to work in the U.S. permanently.

Responsibilities

• Participating in regional workgroups to define requirements and redesign business processes.
• Documenting and maintaining procedures and business process artifacts.
• Collaborating with stakeholders to identify problems and suggest scalable solutions.

Skills

Understanding of the insurance brokerage business

Strong communication and interpersonal skills

Proven critical thinking, analytical, and problem-solving skills

Process improvement skills

Strong organizational skills

Tools

Applied Epic

Salesforce

Job description

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Business Process Analyst, Employee Health & Benefits at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Business Process Analyst, EH&B you will be an expert in client service processes. You will work with various applications, including our agency management system and related platforms. You will work closely with the Business Process team and will lead specific projects related to the development and implementation of new processes and systems. As the Business Process Analyst, EH&B you will design and implement solutions that maximize efficiency by seamlessly connecting people to resources needed to execute within their roles.

Additional responsibilities include:

• Participating in regional workgroups to discover and define requirements, redesign, and implement best-in class business process solutions, workflows and data standards.
• Document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference.
• Collaborate with national and regional resources and other stakeholders to identify problems and suggest solutions through developing creative and scalable ways to solve organizational challenges. The Business Process Analyst will report to the EH&B Business Process Leader. You will consistently demonstrate MMA core values of integrity, collaboration, passion, innovation, and accountability.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Understanding of the insurance brokerage business with 5+ years of experience in Employee Health & Benefits
• Strong communication and interpersonal skills
• Proven critical thinking, analytical, and problem-solving skills
• A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices
• Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables
• 5+ years of experience in a client facing servicing and/or business process role
• Experience working with agency management systems such as Applied Epic
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:

• Experience working with client relationship (CRM) system such as Salesforce, Applied EPIC
• Experience creating and maintaining procedure documentation

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Remote Work, but some travel will be required
• Charitable contribution match programs
• Stock purchase opportunities

We are an equal opportunities employer and welcome applications from all qualified candidates. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $72,800 to $135,700.