Business Process Analyst, Advisor

Zebra; Chicago (IL); Hybrid; USD 97,000 - 145,000; Full time

Benefits offered by this job

Hybrid work

Annual cash incentive

Total Rewards program

Healthcare benefits

Job summary

Zebra is seeking an experienced Agile Product Owner/Business Process Analyst to optimize supply chain processes and lead digital initiatives. You will own the backlog, write user stories, and work with IT and logistics teams to improve efficiency and compliance.

In this role you will drive process improvements, manage change, and deliver dashboards with real-time cost and performance metrics. Hybrid work options and a competitive total rewards program are offered.

Qualifications

• Bachelor's degree in a relevant field and 8+ years of experience in logistics and trade.
• Experience writing user stories, managing backlogs, and collaborating with development teams.
• Strong knowledge of Lean Six Sigma and process improvement methodologies.
• Familiarity with agile methodologies, tools, and Jira.
• Deep understanding of domestic and international transportation, freight forwarding, and global trade regulations.

Responsibilities

• Own the Product Backlog, prioritize features by value and ROI.
• Translate business needs into clear user stories and acceptance criteria.
• Lead sprint ceremonies and ensure alignment with stakeholders.
• Develop roadmaps and communicate vision to cross-functional teams.
• Drive process improvements across logistics, compliance, and IT interfaces.
• Collaborate with internal teams and external partners to deliver digital solutions.

Skills

Agile Product Ownership

Backlog Management

User Stories

Sprint Planning

Data Analytics

Lean Six Sigma

Jira

Stakeholder Collaboration

Supply Chain

Trade Compliance

Process Improvement

Facilitation

Change Management

Education

Bachelor's degree

Master's degree preferred

Tools

Jira

Job description

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.

What We're Looking For

The Business Process Analyst will play a critical role in optimizing supply chain operations through strategic process improvements. This position involves analyzing and enhancing end-to-end supply chain processes to achieve operational excellence, improve efficiency, and drive cost-effective solutions by utilizing lean six sigma methodologies. We are seeking an experienced Agile Business Product Owner (BPO) to lead the strategic vision, design, and continuous improvement of our supply chain systems. In this role, you will serve as the crucial bridge between our business operations and the IT/development teams. You will own the product backlog, prioritize features, and ensure that our technical solutions effectively support our global Logistics, Transportation, and Trade Compliance objectives. The ideal candidate will have a deep understanding of end-to-end supply chain processes, global trade regulations, and transportation management, paired with a strong background in Agile/Scrum methodologies.

Essential Duties and Responsibilities

Agile Product Ownership & Delivery

• Own the Product Backlog: Create, refine, and prioritize the product backlog based on business value, ROI, and strategic alignment.
• Ensure the backlog is visible, transparent, and clear to all stakeholders.
• Define User Stories: Translate complex business needs into clear, actionable user stories and acceptance criteria for the development team.
• Lead Agile Ceremonies: Actively participate in Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Program Increment (PI) planning sessions.
• Acceptance & Validation: Accept completed user stories, ensuring they meet the defined acceptance criteria and fulfill the underlying business requirement.
• Roadmap Management: Develop and communicate the product vision and roadmap to cross-functional teams and executive leadership.

Logistics, Transportation & Trade Compliance Strategy Domain Subject Matter Expert

• Process Optimization: Identify bottlenecks and inefficiencies in current logistics routing, freight auditing, import/export, and customs processes.
• Owns drafting and revision of new / updated business processes.
• Manages change management efforts associated with implementing including communications and training.
• Champion system enhancements to drive operational excellence.
• Trade Compliance: Ensure all digital solutions strictly adhere to international trade compliance regulations (e.g., customs declarations, export controls, sanctions, tariffs).
• Cross-Functional Collaboration: Partner closely with internal logistics teams, trade compliance officers, external carriers, 3PLs, and customs brokers to understand their pain points and deliver impactful digital solutions.
• Data & Analytics: Drive the development of dashboards and reporting tools that provide real-time visibility into transportation costs, delivery performance, and compliance metrics.

Operational Excellence

• Operational Excellence Promote a culture of operational excellence by implementing best practices and continuous improvement initiatives Monitor key performance indicators (KPIs) to track progress and impact of process improvements Lead efforts to improve quality, reduce waste, and enhance customer satisfaction within the supply chain Lead cross-functional teams in executing Lean Six Sigma projects to drive process improvements Utilize data-driven approaches to identify, analyze, and solve complex process‑related issues

Stakeholder Engagement and Collaboration

• Stakeholder Engagement and Collaboration Work closely with key stakeholders and IT teams to ensure process alignment with business requirements Facilitate workshops and collaborative sessions to gather input and develop solutions Build and maintain strong relationships with both internal teams and external partners

Technology and Innovation

• Technology and Innovation Identify and implement technology solutions and automation opportunities to enhance supply chain processes Stay informed about industry trends and emerging technologies to drive the new and different and competitive advantage

Job Requirements

• Education: Bachelor's degree
• Work Experience: 8+ years of relevant experience
• Domain Knowledge: Deep understanding of domestic and international transportation, freight forwarding, customs clearance, and global trade regulations
• Agile Expertise: Proven experience writing user stories, managing backlogs, and working closely with development teams
• Preferred Qualifications: Master's degree preferred but not required
• Preferred Qualifications: Deep understanding of agile methodologies & tools
• Preferred Qualifications: Jira
• Preferred Qualifications: Strong analytical skills
• Preferred Qualifications: Deep understanding of supply chain management
• Preferred Qualifications: Proven track record in leading process improvement initiatives
• Preferred Qualifications: Lean Six Sigma process improvement methodologies - Black Belt preferred
• Preferred Qualifications: Strong facilitation skills, including conflict management
• Preferred Qualifications: Demonstrated expert knowledge/experience using basic change management principles and approaches. Formal training preferred.

Equal Opportunity Employer

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [e-mail]. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Conozca sus Derechos: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [e-mail].

Pay Range

Pay Range: $96,800.00 - $145,200.00

Annual Incentive Compensation

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 10% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work. Salary offered will vary depending on your location, job-related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

AI Technology Statement

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy. Zebra provides the foundation for intelligent operations with an award-winning portfolio of connected frontline, asset visibility and automation solutions. Organizations globally across retail, manufacturing, transportation, logistics, healthcare, and other industries rely on us to deliver outcomes today while driving innovation for what's next. Together with our partners, we create new ways of working that improve productivity and empower organizations to be better every day. Learn more at zebra.com.