BUSINESS PERMIT SUPPORT SPECIALIST

St. Joseph Missouri; Chicago (IL); On-site; Full time

Job summary

A government entity in St. Joseph, Missouri is seeking a Business Permit Support Specialist to perform administrative and permitting functions. Responsibilities include managing permit activities, customer service, and maintaining documentation to ensure compliance with codes. Applicants should possess strong clerical skills, customer service experience, and a high school diploma.

Qualifications

• Minimum one year of experience in customer service or a related field.
• Ability to record notes and transcribe minutes of meetings is required.

Responsibilities

• Performs administrative duties supporting office staff, boards, and commissions.
• Processes all administrative documentation related to issuance of building permits.
• Provides customer service on the phone and at the counter.

Skills

Knowledge of general clerical and office procedures and practices

Ability to communicate efficiently and effectively

Strong interpersonal and customer service skills

Knowledge of Microsoft Office products

Knowledge of real estate procedures and construction terminology

Superior typing and computer skills

Education

High School diploma or equivalent

Job description

JOB TITLE: BUSINESS PERMIT SUPPORT SPECIALIST
DEPARTMENT: PLANNING AND COMMUNITY DEVELOPMENT
DIVISION: BUILDING DEVELOPMENT
SALARY: $18.1976/HRLY.
CLOSING DATE: UNTIL FILLED

Job Summary/Scope

Performs administrative and permitting functions within the Building Development Division. No supervisory or budgetary responsibilities.

Essential Duties and Responsibilities

• Performs administrative duties in support of the office staff, boards and commissions.
• Coordinates permit activities with other personnel.
• Arranges times and notifies participants of meeting times and locations.
• Processes all administrative documentation associated with issuance of building permits, includes checking applications for completeness and for conformance to appropriate codes.
• Records minutes and transcribes results of hearings and meetings of boards and commissions as directed.
• Assists with new business licenses and directs business owners through the licensing process.
• Assists the Building Development Division in issuance of building permits, trade licensing and scheduling inspections as needed in the absence of permit clerks.
• Completes periodic reporting requirements in accordance with established schedules.
• Maintains all files related to Division’s functions.
• Maintains and processes permits and archives permits.
• Provides customer service on the phone and at the counter.
• Assists building inspectors and Plans Review Coordinator with secretarial duties.
• Processes testing, licensing, licensing renewals, insurance and bonding for the appropriate trades.
• Regular and reliable attendance.

Other Duties and Responsibilities

Performs all other related duties as assigned.

Employee Behavior and Conduct

City employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for circumstances to those with whom they come into contact both internally and externally during the performance of their duties. Examples of professional conduct include, but are not limited to, being communicative, informative, fair, honest, and respectful.

Required (Essential) Knowledge, Skills and Abilities

• Knowledge of general clerical and office procedures and practices.
• Ability to communicate efficiently and effectively.
• Strong interpersonal and customer service skills.
• Knowledge of Microsoft Office products.
• Knowledge of real estate procedures as well as construction terminology is preferred.
• Superior typing and computer skills.
• Must have the ability to record notes and to transcribe minutes of meetings and hearings.
• At least one year experience in customer service or a related field.
• Must have high level of skill in dealing with the public where difficult situations are commonplace.

Material and Equipment Directly Used

Use a variety of office equipment including a computer, printer, copier, scanner, 10-key, telephone and other standard office materials and equipment. There may be times when use of personal vehicle may be required.

Working Environment/Physical Requirements

Work is performed in an office setting with a controlled environment. Periods of prolonged standing when assisting the public. Work involves sitting, bending and reaching. Seldom need to lift more than 10 to 20 pounds. Some overnight or day travel may be required for business purposes. Vacation and other leave scheduling shall be requested and approved by the appropriate supervisor.

Education

High School diploma or equivalent required.

Passing of a drug screening required prior to appointment.
AN EQUAL OPPORTUNITY EMPLOYER
The City is a Governmental entity subject to Section 504 of the Rehabilitation Act of 1973, which requires that otherwise qualified handicapped individuals be protected from discrimination.

City of St. Joseph | 1100 Frederick Avenue, St. Joseph, MO, 64501 | (816)-271-5300