Business Performance Mgr - Operations

Amgen Inc. (IR); Holly Springs (NC); On-site; USD 105,000 - 142,000; Full time

Benefits offered by this job

Retirement plan

Medical, dental and vision coverage

Bonus program

Stock-based incentives

Flexible time-off

Flexible work models

Job summary

Amgen is seeking a Business Performance Manager – Operations to partner with senior leaders, drive performance insights, and coordinate planning across Manufacturing and Engineering teams. You will analyze data, develop KPIs, and enable data-driven decision-making in a regulated manufacturing environment.

The role emphasizes leadership collaboration, governance support, and continuous improvement through digital tools, with a focus on delivering actionable performance insights to leadership.

Qualifications

• High school diploma / GED and 10 years of performance management experience.
• Associate’s degree and 8 years of performance management experience.
• Bachelor’s degree and 4 years of performance management experience.
• Master’s degree and 2 years of performance management experience.
• Doctorate degree

Responsibilities

• Partner with senior leaders to support business performance, operational planning, metrics management, and informed decision-making.
• Develop, maintain, and communicate KPIs, scorecards, dashboards, and other performance measures.
• Analyze operational data and performance trends to identify risks, opportunities, and areas requiring leadership attention.
• Translate complex information into concise insights and recommendations that support informed decision-making.
• Facilitate annual business planning, goal setting, objective deployment, and periodic performance review activities.
• Coordinate leadership materials and governance forums; prepare concise executive presentations and tracking materials.
• Coordinate inputs across Quality, Supply Chain, Finance, and other functions to align priorities and dependencies.
• Identify opportunities to simplify processes and promote digital enablement through analytics and automation.

Skills

Performance management

Data analysis

Cross-functional coordination

Leadership

Excel/Power BI

Education

High school diploma / GED

Associate’s degree

Bachelor’s degree

Master’s degree

Doctorate degree

Tools

Power BI

Excel

PowerPoint

Tableau

Job description

Career Category Corporate Services Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

BUSINESS PERFORMANCE MANAGER – OPERATIONS

What you will do will Let’s do this. Let’s change the world. In this vital role you will partner with senior functional leaders to support business performance, operational planning, metrics management, and informed decision-making. This role will provide data-driven insights, coordinate business processes, prepare leadership communications, and enable effective execution of functional priorities. The successful candidate will work closely with our Manufacturing and Engineering teams, and collaborate with Quality, Supply Chain, Finance, Environmental Health and Safety, and other site functions to improve performance visibility, organizational alignment, and operational effectiveness.

Business Performance and Analytics Support functional leaders in monitoring business performance, operational priorities, and organizational objectives. Develop, maintain, and communicate key performance indicators, scorecards, dashboards, and other performance measures. Analyze operational data and performance trends to identify risks, opportunities, and areas requiring leadership attention. Translate complex information into concise insights and recommendations that support informed decision-making. Ensure the accuracy, consistency, and timely reporting of business performance information.

Business Planning and Performance Processes Facilitate annual business planning, goal setting, objective deployment, and periodic performance review activities. Support resource, budget, headcount, and operational planning in partnership with functional leaders and Finance. Coordinate the collection, consolidation, and validation of information required for business planning and reporting. Help functional leaders translate organizational priorities into clear actions, measures, and deliverables. Monitor progress against business commitments and highlight potential gaps or emerging risks.

Leadership and Business Review Support Coordinate and prepare materials for leadership meetings, functional business reviews, and governance forums. Develop concise executive presentations, performance summaries, briefing materials, and leadership communications. Maintain action, decision, and commitment trackers to support timely follow-through. Anticipate leadership information needs and ensure relevant data and insights are ready. Support effective communication of priorities, performance, risks, and decisions across functional teams.

Cross-Functional Coordination Partner with Quality, Supply Chain, Finance, Environmental Health and Safety, and other site functions to support functional and site objectives. Facilitate alignment among stakeholders by coordinating inputs, clarifying deliverables, and communicating priorities and dependencies. Serve as a central point of coordination for assigned business performance activities. Build productive relationships across functions and organizational levels to enable efficient execution.

Continuous Improvement and Digital Enablement Identify opportunities to simplify and improve business processes, reporting methods, and management routines. Support the use of digital tools, data analytics, visualization, and automation to improve performance visibility and decision support. Apply structured problem-solving and continuous improvement methods to address business process gaps. Promote consistent, efficient, and data-driven ways of working within supported functions.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The high-performing professional we seek is an effective facilitator with strong business performance, cross-functional coordination, analytical, and communication skills, as well as the qualifications below.

Basic Qualifications:

• High school diploma / GED and 10 years of performance management experience
• Associate’s degree and 8 years of performance management experience
• Bachelor’s degree and 4 years of performance management experience
• Master’s degree and 2 years of performance management experience
• Doctorate degree

Preferred Qualifications:

• Experience supporting Manufacturing and/or Engineering operations in a regulated environment.
• Understanding of manufacturing operations and associated business processes.
• Experience with business performance management, operational planning, metrics, reporting, and data analytics.
• Demonstrated ability to support senior leaders and anticipate business and information needs.
• Ability to develop concise executive presentations, leadership communications, and performance summaries.
• Strong analytical, organizational, critical-thinking, and problem-solving skills.
• Proficiency with Microsoft Excel, PowerPoint, Power BI, Power Query, Tableau, or similar reporting and visualization tools.
• Knowledge of emerging AI technologies and their practical application within manufacturing, business operations, analytics, and process improvement environments.
• Ability to translate data and complex information into clear business insights and recommended actions.
• Ability to manage multiple priorities and deliver high-quality work in a dynamic manufacturing environment.
• Demonstrated ability to collaborate, influence, and drive alignment without direct authority.
• Working knowledge of continuous improvement methodologies, such as Lean or Six Sigma.
• Foundational project management skills and experience coordinating cross-functional activities are desirable.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.

Application deadline

Application deadline Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range

104,754.85USD -141,727.15 USD

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen