Business Operations & Transformation Lead

STANDARD TEXTILE; Cincinnati (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Standard Textile, Cincinnati, OH, is seeking a senior Business Operations & Transformation Lead to partner across rebate, contract administration, pricing support, data governance, and analytics. You will simplify processes, strengthen controls, and scale operations while leading AI and automation initiatives.

Ideal candidates have 7+ years in commercial operations with strong financial acumen, systems thinking, and experience in end-to-end process redesign.

Qualifications

• 7+ years in business operations or related analytics roles.
• Hands-on experience in rebate, pricing support, deal desk, or data governance.
• Strong financial and business acumen with ability to translate data into insights.
• Strong systems thinking to connect processes, data, systems, and teams.
• Experience redesigning end-to-end processes to reduce manual work.
• Experience designing or implementing automation/AI tools to streamline processes.
• Experience standardizing reporting and expanding self-service analytics.
• Excel and BI tools proficiency; Salesforce and ERP experience preferred.
• Experience developing SOPs, playbooks, and knowledge resources.
• Leading cross-functional initiatives end-to-end across multiple functions.
• Ability to influence across teams without direct authority.
• Willingness to work inside current workflows to build credibility before recommending change.

Responsibilities

• Evaluate workflows across Business Operations and identify opportunities to simplify, standardize, automate, reassign, or eliminate work.
• Improve end-to-end processes, handoffs, decision rights, service levels, and controls.
• Identify recurring requests that can move to self-service, automation, CSS, or other resources.
• Develop SOPs, playbooks, knowledge resources, and scalable operating processes.
• Lead AI, automation, and process‑improvement initiatives from concept through implementation.
• Help reduce the volume of reactive work reaching the Business Operations team.
• Review recurring reports and analytical requests for duplication, inconsistency, and manual effort.
• Standardize reporting methodologies and improve sources of truth.
• Expand self‑service reporting and reduce repetitive spreadsheet production.
• Connect information across systems to provide more complete business insights.
• Partner with Finance, Data/IT, Sales Operations, and business leaders to improve reporting quality and usability.
• Serve as a senior thought partner across capabilities, including pricing and deal desk.
• Lead cross-functional initiatives that improve the overall process across Sales, Finance, Operations, and Technology.
• Influence change across teams without direct authority.
• Identify gaps, duplication, unclear ownership, and breakdowns between functions.

Job description

At Standard Textile, we’re dedicated to providing comfort and care across generations. Guided by our values, we focus on solutions that serve our customers, support our associates, and strengthen our communities. Since 1940, we’ve remained committed to creating better textiles—delivered seamlessly by experts who care. The Business Operations & Transformation Lead will partner across the Business Operations team—including rebate and contract administration, customer data governance, sales compensation administration, pricing support, and other shared capabilities—to simplify processes, reduce reactive and administrative work, strengthen analytics, and create more scalable ways of working. This role combines financial and business acumen, analytical problem-solving, operational excellence, and cross-functional leadership. The ideal candidate can move from understanding a detailed business request, to interpreting the underlying data and financial implications, to stepping back and redesigning the process so the same issue does not require repeated manual intervention.

Key Responsibilities Include:

• Business Operations Transformation Evaluate workflows across Business Operations and identify opportunities to simplify, standardize, automate, reassign, or eliminate work.
• Improve end-to-end processes, handoffs, decision rights, service levels, and controls.
• Identify recurring requests that can move to self-service, automation, CSS, or other appropriate resources.
• Develop SOPs, playbooks, knowledge resources, and scalable operating processes.
• Lead AI, automation, and process‑improvement initiatives from concept through implementation.
• Help reduce the volume of reactive work reaching the Business Operations team.

Reporting & Analytics Optimization

• Review recurring reports and analytical requests for duplication, inconsistency, and manual effort.
• Standardize reporting methodologies and improve sources of truth.
• Expand self‑service reporting and reduce repetitive spreadsheet production.
• Connect information across systems to provide more complete business insights.
• Partner with Finance, Data/IT, Sales Operations, and business leaders to improve reporting quality and usability.

Cross‑Functional Process Leadership

• Serve as a senior thought partner across Business Operations capabilities, including:
• Pricing and commercial support
• Rebate and contract operations
• Customer and account data governanceGROW / sales compensation operations
• RFP and Deal Desk processes
• Salesforce and pipeline processes
• Sales and Customer Experience initiatives
• Identify gaps, duplication, unclear ownership, and breakdowns between functions.
• Lead cross‑functional initiatives that improve the overall process rather than optimizing only one team's portion of the work.
• Influence change across Sales, Account Management, Finance, Product, Operations, and Technology without direct authority.

Qualifications Include:

• 7+ years of experience in business operations, commercial operations, revenue operations, finance, business analytics, or related roles supporting commercial organizations.
• Hands‑on experience in one or more commercial operations areas, such as rebate and contract administration, pricing support, deal desk, sales compensation, or customer data governance.
• Strong financial and business acumen, with the ability to translate pricing, rebate, margin, and revenue data into actionable insight.
• Strong systems thinking, with the ability to see how processes, data, systems, and teams connect, identify root causes rather than symptoms, and design solutions that prevent recurring issues across functions.
• Demonstrated success redesigning end‑to‑end processes to reduce manual, reactive, and administrative work.
• Experience designing or implementing automation and/or AI tools to streamline manual processes (strongly preferred).
• Experience standardizing reporting, consolidating sources of truth, and expanding self‑service analytics.
• Proficiency in Excel and BI tools (e.g., Power BI, Tableau); Salesforce and ERP experience preferred.
• Experience developing SOPs, playbooks, and knowledge resources that drive consistent adoption.
• Experience leading cross‑functional initiatives end to end across Sales, Finance, Operations, and Technology, optimizing the overall process rather than individual team components.
• Ability to lead and influence across teams without direct authority.
• Willingness to work directly inside current workflows to build credibility and understanding before recommending change.

PM21 Proudly, Standard Textile has earned a title of US Best Managed Company for the sixth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams. Standard Textile is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. Join us! We’re passionate about creating innovative textiles and services that provide people around the world a healthier, more gratifying, and more inspiring life. Founded in 1940, Standard Textile has developed a culture of innovation, quality, and service. With more than 150 patents, our products are engineered to deliver durability, longevity, and value. A vertically integrated company, we’re the leading global provider of total solutions in the institutional textiles and apparel markets. Leveraging textile design, manufacturing, and laundry expertise, and our global infrastructure, we serve customers in the healthcare, hospitality, interiors, workwear, and consumer markets worldwide. We have been inspiring care, comfort, and change in our communities for more than 85 years. While our business is creating innovative textiles, it’s our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what’s next. Standard Textile has been selected as US Best Managed Company for a fourth consecutive year! Sponsored by Deloitte Private and The Wall Street Journal, the program recognizes outstanding U.S. private companies and the achievements of their management teams. Standard Textile supports a Drug‑Free Workplace. Any offer of employment for this position will be contingent upon the candidate passing a post‑offer, pre‑employment drug screen* and satisfactory background investigation. *Candidates selected for employment in Ohio will also be subject to a nicotine screening included in pre‑hire requirements. In order to pass the nicotine screening, you must be completely free of the use of any nicotine containing products. US Best Managed Companies Winners | Deloitte US Careers at Standard Textile 80 Years of Standard Textile Standard Textile Website Standard Textile is an Equal Opportunity Employer, including Disabilities and Veterans. To support individuals protected under Section 503 of the Rehabilitation Act of 1973 and the Vietnam Veteran’s Readjustment Act of 1974, we offer reasonable accommodations. Applicants needing assistance with the job application process can reach out to us at [e-mail].