Business Operations Technician

W. R. Berkley Corporation; Homewood (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Berkley Industrial Comp in Homewood, AL is seeking an Associate Underwriter to help review, quote, and retain renewal business while gaining exposure to underwriting processes. The role emphasizes strong communication with external customers and collaboration across BIN departments.

Responsibilities include onboarding new and renewing clients, creating service plans with the RAMP team, and ensuring policy issuance, endorsements, and regulatory filings are completed accurately.

Qualifications

• 1-3 years’ customer service experience preferred.
• Strong analytical skills.
• Excellent critical thinking ability.
• Proficient with MS Office (Word, Excel, Power BI).
• Ability to adapt to unfamiliar situations.
• Meticulous attention to detail and multi-tasking.
• Team player with a unified goal.

Responsibilities

• New/renewal client onboarding and welcome calls.
• Collaborate with RAMP team to create custom service plans.
• Act as SME of BIN processes and systems.
• Create and review first notice of injury reports with RESOLUTION Specialists.
• Provide technical underwriting support through policy issuance and endorsements.
• Manage regulatory challenges for RESOLUTION and UW operations.
• Ensure state regulations and annual filings are completed.
• Route incoming communications to the right contacts.
• Design repeatable processes and procedures for client accounts.
• Serve as primary contact for external customer questions (policy and claims).

Skills

Customer service

Analytical skills

Critical thinking

Communication skills

Attention to detail

Adaptability

Team collaboration

Education

Bachelor’s degree

Tools

MS Office

Power BI

Job description

Company Details

Berkley Industrial CompBerkley Industrial Comp’s (BIN) underwriting department focuses on workers’ compensation insurance, partnering closely with underwriting and business engagement teams to support strong renewal outcomes and customer service. The Associate Underwriter role is a key part of this function, helping ensure renewal business is effectively reviewed, quoted, and retained while gaining exposure to all facets of the underwriting job.The Company is an equal employment opportunity employer.

Responsibilities

This role is critical to Berkley Industrial Comp’s (BIN) pledge of providing exceptional customer service. The role requires individuals to develop a working knowledge of each BIN department and utilize strong communication skills when resolving questions from external customers. BIN’s goal of creating a “one-stop-shop” service platform requires empowering the Business Operations Technicians to accurately support the organizations objectives through critical technical support.

Key functions include but are not limited to the following:

• New/Renewal Client Onboarding
  • Welcome Call
  • Explanation of RAMP / RESOLUTION Service Expectations
  • Introduce Key Contacts at BIN
  • Verify customer contacts
  • Explain payment plan / responsibilities
• Collaborate with BIN’s RAMP team to create custom service plans for policy holders
• Act as subject matter experts of BIN processes and systems
• Create and review online first notice of injury reports and collaborate with RESOLUTION Specialists
• Provide technical support to BIN’s underwriting department through completion of policy issuance, policy endorsements and other critical policy-related changes
• Manage regulatory challenges for BIN’s RESOLUTION and UW departments, examples include:
  • Proof-of-coverage issues
  • Claim-related data feed errors
• Ensure state regulations and annual filings are completed for both RESOLUTION and UW operations
• Ensures incoming communications are properly identified and routed correctly
• Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts
• Serve as primary point-of-contact for external customer questions, both policy and claims-related

Qualifications

Education Requirement

• Bachelor’s degree preferred

Qualifications: Include necessary skills/experience and core competencies required

• 1-3 years’ customer service experience preferred
• Strong analytical skills
• Excellent critical thinking skill set
• Proficient with MS Office products (Word, Excel, Power BI)
• Ability to adapt to unfamiliar situations
• Demonstrate strong attention to detail and ability quickly
• Positive “find a way” attitude to multi-task
• Ability to work with a team with one unified goal.

Additional Company Details

We do not accept unsolicited resumes from third party recruiting agencies or firms. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.